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“Great place to stay when traveling with family” 4 of 5 stars
Review of TownePlace Suites Roswell

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TownePlace Suites Roswell
2.5 of 5 Hotel   |   180 East 19th Street, Roswell, NM 88201   |  
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Ranked #4 of 25 Hotels in Roswell
Certificate of Excellence
San Antonio, Texas
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great place to stay when traveling with family”
4 of 5 stars Reviewed June 17, 2014

My family and I (2 elementary-aged kids & wife) stopped here overnight during our New Mexico and Colorado vacation. The front desk staff was fantastic. Quick, cheery and very helpful check-in. The hotel is only about a year old and looks great.

The room was very clean, comfortable and quiet. Linens were plentiful and the shower worked well.

The only minor disappointment was breakfast: the only hot option were those waffles. Nothing else. Probably what they offer at this level of hotel across the Marriott line, but still a bit disappointing.

We'll definitely stay here again if we pass through those parts again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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44 reviews from our community

Traveler rating
    23
    17
    2
    2
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Düsseldorf
Level Contributor
79 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed June 4, 2014

While being on a round-trip through the southwestern part of the United States we decided to extend our stay in Roswell for another night and were looking for another hotel to stay. One criteria was that the place had to had an outdoor pool which limited the options. We chose the TownePlace Suites Roswell and were not disappointed.

All of the front desk staff is fantastic. They were cheering, helpful, friendly and most courteous from the reservation over the check-in until check-out.. Two thumbs up!!! Checked in around noon and immediately got our room keys. The suite itself was ok from the size but nicely designed, bright and very clean. It had a fully equipped kitchen including dish washer and microwave, a desk, a very comfy bed and a modern and bright bathroom. It was really quiet in the room all the time.

The outside pool had chairs, towels and even umbrellas for some shade at 100 Degrees Fahrenheit. There´s also a business center with printer and a fitness center. There is also a BBQ for guest use!

Breakfast options were a bit limited as there were not hot options available. Besides from that they had everything you´re used to when having breakfast in an hotel.

We liked the hotel a lot and would definetely consider returning there if we were again in the area.

Room Tip: Rooms facing the rear parking do not have the sun shining into the rooms which keeps them a bit cool...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed May 14, 2014

One of the best hotels I have ever stayed! I wish we had been able to stay longer! The hotel was spotless and the best part was howv friendly and genuine the staff was. At check in they offered to help us with our luggage and helped us take our stuff all the way up to our rooms.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 11, 2014

We checked in mid-week after a 10-hour drive. The first thing that hit us was someone else's trash and hair behind the bathroom doors. It appeared that the area behind the doors had not been mopped for a very long time. There was also fruit loops under the air conditioning unit in the living room and trash on the floor in the bedroom. If that wasn't enough, there were bobby pins and safety pins in the bedroom nightstand drawer. I was worried what else was not clean. I went down to the front desk to complain and was told the room would be fully cleaned the next morning (there is no housekeeping staff at night). I stuffed a couple of tissues in the sheets in the morning before we left. When we got back that evening, the bathrooms had not been cleaned and the sheets had not been changed. None of the bath or kitchen essentials had been restocked and the floors had not been vacuumed. The front desk person offered to come clean the room but she was the only employee there so I declined. She noted in the computer to have the room fully cleaned. The next day the sheets were changed but the floors were still in the same condition. That evening the general manager cleaned the bathrooms herself. She gave us a $70 credit on our $550 stay. All I can say is yuck. I will never stay in this hotel again.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 4, 2014

This is a wonderful new hotel, but unfortunately other guests tainted our stay. Lovely downstairs lobby and breakfast area. Loved the outside BBQ area. We had a 2 berm suite, although it was very large, there was only one bathroom to share. Bedrooms needed mirrors so you could get ready if bathroom was occupied.
Downside was the room (326) above us appeared to be occupied by a family on a semi permanent basis as there were children's art on the windows etc. Well the stampede upstairs through our ceiling was terrible, children running up and down from 5am, furniture being dragged at all hours, it was horrible. Glad we were only staying the one night.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 23, 2014

It is a new property in Roswell, NM. Easy check-in, and very attentive staff. There are quite a few hotels in Roswell, however Towneplace Suites was by far the best. I would highly recommend this property.

Another plus is that it is right next door to a Walgreen Drug Store.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, New Mexico
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed March 27, 2014

Stayed here for several weeks last year. I always recommend it to visitors. Good hotel, the suites are like a small apartment. Very nice outdoor heated pool. Best thing was the wonderful staff. Worst was the breakfast-not bad, but very little protein aside from the hard boiled eggs. Then again, Burrito Express is just blocks away. Other positives are the proximity to the local bark park and NMMI walking/jogging traffic.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Roswell

Address: 180 East 19th Street, Roswell, NM 88201
Location: United States > New Mexico > Roswell
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #4 of 25 Hotels in Roswell
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Roswell 2.5*
Number of rooms: 71
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