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“Nice Overnight” 4 of 5 stars
Review of Holiday Inn Roswell

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Holiday Inn Roswell
3.0 of 5 Hotel   |   3620 N. Main St, Roswell, NM 88201   |  
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Ranked #1 of 25 Hotels in Roswell
Certificate of Excellence
Dallas, Texas
Top Contributor
131 reviews 131 reviews
61 hotel reviews
Reviews in 74 cities Reviews in 74 cities
100 helpful votes 100 helpful votes
“Nice Overnight”
4 of 5 stars Reviewed May 17, 2014

The Holiday Inn is probably the newest hotel in town. I was greeted at the front desk by someone who was apparently in training. He was overseen by another employee and together they did a good job. I had a king suite and it was a nice room. There was a small sofa bed, fridge and microwave. Nice that there are plugs on the table lamps so you can charge your phone. A well though out room. The bathroom is adequate for a motel. Only criticism is that the carpet was already showing wear in the room and the hall. I had breakfast there and it was a buffet. Actually not as good as some free breakfasts I have had at other hotels. But the waitress was excellent and it was nice to have small TVs at the booths. This was fine for a one or two night stay and I would recommend it for that.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    72
    16
    4
    7
    1
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31
28
4
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Burley, Idaho, United States
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 15, 2014

The room was really nice, bed was comfortable. Staff was very nice also and very helpful. I asked if I could park the Harley close by so they could keep an eye on it. They said it was no problem for them to do that. The lady who checked us was very helpful in telling us the good sites to see.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 13, 2014

Stayed at Holiday Inn during a 2 day business trip in Roswell. Property is on the north end of town but convenient to several new restaurants and retail outlets. Booked a King Suite which afforded a small sleeper sofa, small fridge, and microwave in the room. We initially got a room on the 4th floor only discover that you hear a loud low frequency sound from the AC units on the roof. We requested a room change and got a room on the 3rd floor from which you could hear the wind howling because of poor window insulation. A sympathetic desk clerk finally found us a room on the 2nd floor which turned out to be the best of the three rooms. The room was clean with nice furnishings and came with a 40 inch flat screen TV which made our stay fairly comfortable. We paid an extra $5.00 per person for breakfast where you could choose between buffet of scrambled eggs, sausage or bacon, biscuits and gravy or order a choice of omelets or eggs cooked to order. For the more health conscious, you could help yourself to the breakfast bar that offered cereals, fresh fruit, yogurts, and various types of muffins. We found the waitress to be very friendly and prompt to take our orders. We did not get a chance to get in the pool which is tucked in close to hotel lobby and seemed on the small side for a hotel of this size. On the whole our stay was comfortable but not memorable. I would probably give HI Express down the road higher marks or stay at some of the other newer hotels to be able to provide a fair comparison for other travelers to Roswell.

Room Tip: Avoid the top floor during the summer months due to the A/C issue.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Roswell, responded to this review, June 1, 2014
Dear HombreDeCasa,

Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you found our staff very friendly and helpful, and the hotel's location ideal to your needs. We strive every day to create special experiences one guest at a time and we are truly happy you enjoyed your stay with us.

On the other hand, please accept our apologies regarding the inconvenience the changing of rooms you have gone through. We will look into this as to avoid further inconvenience for future guest stays.

Thank you for staying with us and we look forward to welcoming you back real soon.

Sincerely,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 17, 2014

Great hotel in Roswell. Everything was very clean, and still very new. We were able to hear noisy neighbors from our room, but this wasn't too big of an issue and is a worse problem many other places I have stayed. No form of breakfast is included in your stay, though there is a restaurant on site if you'd like to eat there. Would stay there again!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
71 reviews 71 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 13, 2014

Everything's new and clean. Staff very friendly and helpful. Had salmon sandwiches for dinner upon arrival - very good! Gym was all new equipment and towel service. Pool was a little too cold, but kids were able to get used to it. Hot tub was nice! Enjoyed our stay! The location of the hotel is about 5-10 minutes out of downtown where other hotels are, but we didn't mind that...

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adairsville, Georgia
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 2, 2014

I have stayed here twice for business and was very pleased with the quality of the room and the service of the staff.
The restaurant has some of the best food in the city.
The salmon salad was excellent
I would stay here again.

Room Tip: Be careful to select the Holiday at the North end of town by the Walmart. The other Holiday in town...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, OKI
Top Contributor
79 reviews 79 reviews
68 hotel reviews
Reviews in 47 cities Reviews in 47 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed March 2, 2014

I stayed here for one night passing through Roswell. I had stayed at the HI Express in Roswell a few times and decided to try this new full service HI. Very glad I did! It is a great property with good food and a nice bar. On the north side of Roswell but still not a bad drive to anywhere you need to get to, and there are lots of eating options around the area.

The room I had was big and well appointed and the bathroom was very nice. Staff were also helpful and nice.

I will definately stay here again when coming through Roswell!

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Roswell

Address: 3620 N. Main St, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 25 Hotels in Roswell
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Roswell 3*
Number of rooms: 93
Official Description (provided by the hotel):
The Newest hotel to land in Roswell. The Holiday Inn is one of the only full service hotels in town. Contemporary yet upbeat style in the Oasis Bar & Grill. Open lobby concept. ... more   less 
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