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“This hotel looks good but is horrible” 1 of 5 stars
Review of Comfort Suites Roswell

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Comfort Suites Roswell
2.5 of 5 Hotel   |   3600 North Main Street, Roswell, NM 88201   |  
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Ranked #1 of 25 Hotels in Roswell
Roswell, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“This hotel looks good but is horrible”
1 of 5 stars Reviewed September 2, 2010

Terrible breakfast, poor customer service. The lighting in the rooms is creepy. The placement of the flourescent lights above the bed are creepy. It felt like I was institutionalized. The only good thing about this hotel is the cute aliens in front of the hotel. Roswell has many hotels that are better than this. Don't be fooled how this hotel looks on the outside. It looks great, but it is not a pleasant hotel. The beds are not comfortable! The showers are weird. I normally like Comfort Suites, but this one has nothing of quality.

  • Stayed September 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    110
    47
    16
    11
    8
See reviews for
75
45
13
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Austin TX
Top Contributor
85 reviews 85 reviews
58 hotel reviews
Reviews in 58 cities Reviews in 58 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 21, 2010

Brand new hotel with lots of features that you can actually use: flat screen TV, DVD, comforter, black out curtains, rain shower, pool waterfall, hot breakfast, cookies at the front desk. The decor is very current. The staff was extremely helpful on several occasions - like when we needed forks for our microwave dinners. They also warned us up front that the wireless was having an issue and would be fixed in a day, but we didn't have any issues. We would make a point of staying here again. Note: the photo at the top of this page is not this hotel. It is much more attractive.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2010

Stayed at many Comfort Suites, but never this one. Overpriced for quality. Attention to detail, cleanliness, and customer service are not on their priority list. "Give us your money and leave us alone" seems to be their philosophy. Exercise equipment was about as cheap as you can buy, internet didn't work most of the time, swimming pool closed because of problems. Lights from parking lot so bright curtains couldn't keep light out. This is a new hotel!! Lots of other good hotels across street that were better for less money.

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Roswell

Address: 3600 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 25 Hotels in Roswell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Roswell 2.5*
Number of rooms: 60
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