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“No elevator, first floor rooms cost more!” 3 of 5 stars
Review of Comfort Inn Rio Rancho

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Comfort Inn Rio Rancho
2.5 of 5 Hotel   |   4081 High Resort Boulevard, Rio Rancho, NM 87124   |  
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Ranked #2 of 5 Hotels in Rio Rancho
Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“No elevator, first floor rooms cost more!”
3 of 5 stars Reviewed January 15, 2013

We stayed here because of weather conditions. It was extremely cold and snowy. Husband checked in while I waited in the car. Said room was on 2nd floor, no elevator, and steps to it were outside. Was he serious?? Steps were snowy and icy, handrail was covered in snow. I asked why he didn't get a 1st floor room, didn't because it cost more. Seriously? I checked out the next morning and asked the desk clerk why they didn't have an elevator. He stated the hotel was built in 1996 and Rio Rancho code did not require an elevator for a 2 story hotel. I asked him about ADA requirements and he said all disability rooms were on the 1st floor. That may be, but they charge more for them! I have MS and do NOT need a disabled room, but I also do not want to climb steps, outside or inside, which we found later. The room was average. Had to have a password and id to access the internet. Breakfast was better than most.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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57 reviews from our community

Traveler rating
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    9
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Las Cruces, New Mexico
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed at this hotel for a softball tournament. the staff was extremely pleasnat and cooperative. The rooms were clean and well taken care of. The continental breakfast was also well stocked. It was approx. 1 mile from where I was playing so the location was great. There is an Applebees and dions within walking distance approx. 200 yards. An Albertsons across the street and other fast food places all within walking distance. I would recommend this hotel when staying in the area.

Room Tip: I got a room on the 1st floor just for convenince. but, i heard zero complaints from teammates and o...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
farmington,mn
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 13, 2012

This hotel was clean and the beds were comfortable. Frig, coffee pot, microwave in room. Also a hair dryer. The wash sink is outside the bathroom. The breakfastw as simple cereal, rolls, waffles. The usual for this type hotel.

On the downside. The front desk help is business like but not friendly. Day girl didn't know anything about the pow wow that was in town. The $ you pay for your room differs day to day. We were in town for a funeral and the reservation made through Orbitz we were told couldn't be adjusted to meet our need. However, the night gentlemen the first night did give us a AARP discount and although our room was on the second floor and there isn't an elevator in this hotel, Craig did offer to carry our bags up. The next night there was a new man at the front desk and he refused to give us a discount on the new reservation for that night. Hmmm, why the night before and not now. So, beware of price changes.

Last reservation was made at the hotel desk. Next am was getting calls from front desk for payment information which they had taken at time room was reserved. Front desk called my room three times that morning. The last time was to apologize for calling us because he did have the payment information.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Southrn California
Top Contributor
142 reviews 142 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 2, 2012

Traveling on business with my working K-9, I needed lodging near Corrales, and the Comfort Inn proved a convenient location. This was my first stay at a Comfort Inn. Arriving in the wee-small hours, I was immediately impressed by the wide-awake and extremely helpful night clerk. There were snacks available round-the-clock. Breakfast was convenient with an attendant constantly restocking & tidying the area. The room was immaculate. (Sadly, this is often not the case with pet rooms. Granted, there is an additional fee charged, but pets do necessitate additional cleaning, and since the room was so clean, no gripe from me.) The bed proved exceedingly comfortable. The high-backed office chair, glitch-free internet, desk with numberous plugs, plus frig & microwave were greatly appreciated. I put out the do-not-disturb sign upon arrival and had no indication that it was not honored. (A note was slipped under the door the second day stating that clean towels were available from the desk if desired.) There was some sort of mechanical noise that was noticeable (ground floor room near the lobby) but not loud enough to disturb my sleep. Certainly not the Ritz-Carlton, but for the price, an good value for the money. I was impressed enough to rebook on my return trip, even though there were closer accomodations available.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2012 via mobile

Stayed here several nights on different occasions throughout the year...good friendly service and clean rooms. Good location, close to restaurants

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 28, 2012 via mobile

We stayed here a few years ago and had stuff stolen out of our room and it was in the hundreds everyday, we would turn the a/c on and close curtains everyday when we left, when we would come back the a/c was off and curtains wide open. We complained every day and it didn't do any good. As I said that was a few years ago so we thought we would try it again..As we thought the employees would be different ones BIG mistake...stayed here two weeks ago and other than the room taking about 5 hours to warm up it was ok. So cold in room you could see your breath!! Well we had asked for a microwave n fridge. We had been gone all day and left the do not disturbed sign on.. So later on that evening I called the hotel to see if they got the microwave n fridge and nobody did, as we were not there. The guy at the front desk when I called said, no they didn't put it in room, cause of the d&d but that he would get it and put it in our room I told him to wait for us as we were only like 30 mins away and I had stuff everywhere and stuff on the shelves where he said the microwave n fridge went. Well we get back to room and the microwave was in the room and then the desk clerk brings the fridge, mind you we still had on our coats, as we haven't been there all day, as puts the fridge on the floor he picks up some pieces of gravel, that im sure came from our dogs or our shoes. By the way this man was very very rude the whole time we had to deal with him. He left the room and about 5 mins later our phones go off saying there had been a $300 and $3 charge to our bank card, we go straight to the desk and this is what he tells us...I don't have permission to charge your card the GM must have done that, oh, there's a note here saying the housekeeper went in your room and saw cig ashes on table..i said, we had d&d up so why did they go in room and besides that we haven't been here all day, we go outside n sit in our truck n smoke, he said the housekeeper went in the room then realized that we had d&d up, BS, when we came back there's was a slip of paper on floor in front of our door acknowledging that we had the d&d up....as I said we smoke in our truck so im sure we smelled like cigs..he then said HE saw ashes on table in room well there was no ashes as we didn't smoke in the room, there were cookie crumbs, but when he put the microwave in room it was directly behind the door on the floor, so he had NO reason to walk around our room snooping at our things, as I said we have had stuff stolen from us at this very hotel and we have never had service since then at any hotel we stay at....he informed us he cant give our money back!!!! We have one more night here and im worried about leaving the room for fear they will enter the room again without permission.... I feel like we need to put everything in the truck when we leave...as I said we go outside and sit in our truck to smoke!!!!! We don't smoke in our own home...Which is it the housekeepers and the desk clerk didn't come in cause of the D&D or the housekeeper accidently come in or he came in and walked around checking out out stuff and room...i betting on the last one, seeing as how his story kept changing and we told him don't go in room....We will have a camera set up today....STAY AWAY FROM THIS HOTEL!!!!!!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron B, Manager at Comfort Inn Rio Rancho, responded to this review, November 27, 2012
The Customer was found Smoking In non Smoking Room and was offered to stay in Smoking Room. Was Trying to getaway with violating Non-Smoking Policies of the Hotel. We have updated all Rooms with MICROFRIDGE.
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Durango, Colorado
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 23, 2011

The room was small but well designed, with a refrigerator and microwave, an easy chair, a small table/chair, ample storage for clothes, and a comfortable king bed.

I was gouged $20/night for my small dog, and could hear footsteps anytime the guest in the room above me moved around. Accordingly, I recommend the second floor (but don't know if it's available to travelers with dogs, and there is no elevator).

The employee at the front desk in the afternoon, Craig, was clueless when I told him my Mac laptop couldn't get an Internet signal. He did give me the toll-free phone # of the motel's ISP (which I didn't use, as I was leaving the next morning and there was a PC in the lobby for guests' use).

As noted in another review, the free breakfast offered a wider variety than many chain motels in this price category. Warm options included waffles, sausage, and scrambled eggs. Numerous pastries, cold cereal, yogurt, and fruit, as well. A friendly employee was helpful, operating the waffle maker and serving me syrup and butter.

Room Tip: See my remarks on the advantage/disadvantage of a second-floor room.
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Rio Rancho

Address: 4081 High Resort Boulevard, Rio Rancho, NM 87124
Phone Number:
Location: United States > New Mexico > Rio Rancho
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Rio Rancho
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Rio Rancho 2.5*
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Also Known As:
Rio Rancho Comfort Inn

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