We stayed here because of weather conditions. It was extremely cold and snowy. Husband checked in while I waited in the car. Said room was on 2nd floor, no elevator, and steps to it were outside. Was he serious?? Steps were snowy and icy, handrail was covered in snow. I asked why he didn't get a 1st floor room, didn't because it cost more. Seriously? I checked out the next morning and asked the desk clerk why they didn't have an elevator. He stated the hotel was built in 1996 and Rio Rancho code did not require an elevator for a 2 story hotel. I asked him about ADA requirements and he said all disability rooms were on the 1st floor. That may be, but they charge more for them! I have MS and do NOT need a disabled room, but I also do not want to climb steps, outside or inside, which we found later. The room was average. Had to have a password and id to access the internet. Breakfast was better than most.
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- Also Known As:
- Rio Rancho Comfort Inn