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“Pretty decent” 3 of 5 stars
Review of Super 8 Portales

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Super 8 Portales
2.0 of 5 Motel   |   1805 West Second St., Portales, NM 88130   |  
Hotel amenities
Ranked #2 of 4 Hotels in Portales
Fort Worth
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pretty decent”
3 of 5 stars Reviewed July 23, 2011

After seeing some of the other reviews, I was pretty worried about staying here, but for the price it was the only choice. It's true the night clerk only spoke passable English, he would say something and it would take me a few seconds to understand what he was trying to say. He didn't try to repeat himself or rephrase so it might have come off rude to some, but I think he just waits to see if you got it. The room was clean and decent, the bathroom very clean, and the a/c worked great. The sheets were clean although the top cover seemed worn. It's just a basic hotel at a fair price. It was a non-smoking room so I didn't detect any smells. Another guest had problems with their keycard but they guy gave her a discount for her troubles. In my sister's room the shower only seemed to have 2 settings, ultra-hot or cold, so she couldn't shower, had to draw a bath. The continental breakfast was spartan but I'm not too picky. If you're looking for luxury this is not the place. If you're looking for a good cheap room at a fair price this is it.

Room Tip: The hotwire price was no better than the super 8 website when i checked
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  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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74 reviews from our community

Traveler rating
    17
    28
    17
    10
    2
See reviews for
35
6
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
San Antonio, Texas
1 review
1 of 5 stars Reviewed May 4, 2011

My first impression of this place was soon proven true, as I walked into the lobby to check in and found the night clerk spoke almost no English. I asked about an elevator (as we had an infant in a stroller and needed to go to the second floor) and all he could say was "room number?"..."Second floor", after asking him 3 times. His family was hanging out there as well, surfing the internet and lounging, but they were no help either. This "hotel" has been "Under Repair" for the last 2 years, but I have seen only a decline in condition and service. The back door security/card scanner does not work and the door stays open. The entire "Non-Smoking" section of our floor had an overwhelming cigarette smoke odor, but the clerk did not understand the complaint. With a University right next door you would think English would be at least minimally understood. This was the most I have ever paid at a Super 8 and was the worst hotel I have ever stayed in. They have people over a barrel, being one of only 2 hotels in the city, and seem to have no goal but to squeeze every available penny out of those unlucky enough to get stuck unable to find other accommodations. I will be contacting Super 8 directly as well, in the hopes they are unaware of this and can help fix these issues.

Room Tip: Book in the Holiday Inn next door or go to Clovis.
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  • Stayed May 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Portales

Address: 1805 West Second St., Portales, NM 88130
Location: United States > New Mexico > Portales
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Portales
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Portales 2*
Number of rooms: 45
Official Description (provided by the hotel):
Recently Completely Renovated and Conveniently Located near Eastern New Mexico University and within a Short Distance of Several Fine Restaurants. ... more   less 
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Also Known As:
Super Eight Portales
Portales Super Eight
Portales Super 8

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