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“Nice place” 5 of 5 stars
Review of Holiday Inn Express Portales

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Holiday Inn Express Portales
2.5 of 5 Hotel   |   1901 West 2nd Street, Portales, NM 88130   |  
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Ranked #1 of 4 Hotels in Portales
Chattanooga, Tennessee
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
65 helpful votes 65 helpful votes
“Nice place”
5 of 5 stars Reviewed October 29, 2013

Nice place along the road to TX - found the stay to be clean and quiet - We did not have troubles with the RR tracks though i see others have. We used points so were glad to see this was a minimum point Holiday Inn

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parin K, General Manager at Holiday Inn Express Portales, responded to this review, November 1, 2013
Thank You for taking the time to let us know. We appreciate your feedback. We hope to see you again soon.
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37 reviews from our community

Traveler rating
    13
    16
    5
    3
    0
See reviews for
14
5
1
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Corinth, Mississippi
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

I stayed here on business and loved it. The staff were friendly and very accommodating. They went out of their way to make sure the stay was great. The rooms were clean with free wifi. Probably the nicest hotel in town.

Room Tip: Ask for a room on the back side so the train noise is not so bad.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Manager at Holiday Inn Express Portales, responded to this review, April 30, 2013
Dear Guest,
Thank you for your feedback. Im so happy to hear that you were pleased. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 4, 2013

I have been staying here fairly regularly since HI opened in Portales - and was originally thrilled that there was finally a decent place to stay when the B&B I normally stay in was full. However, I have noticed over the past couple of years, the quality of accomodations has been going down hill - and it really is the little things that make the most differnce. Internet can be slow and/or not working at all, housekeepers don't honor the "do not disturb" sign, AC/Heater not working on room, not as clean as it used to be, often out of basic items at breakfast, like flavored creamer, sweet rolls are often a day old or else WAY over cooked............will I continue staying here - yes as there are not many other options - but as the price has gone up, the quality has certainly gone down. I will say that Aaron and Britley at the front desk are magnificent - great customer service skills.

Room Tip: ask for a room on the back side of the hotel as the front side gets lots of noise from the train tra...
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review, April 7, 2013
Dear Guest,
We are sorry that your experience lately has not met your expectations. We share reviews, such as yours, with all departments mentioned as it is our desire to perform well here for all of our guests. We do value your feedback and candidness. Have a wonderful day.
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Denver, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

Everyone who works here is very nice and friendly; they were very accommodating. The housekeeping staff can be loud in the halls, especially on the first floor. The biggest downside to this hotel is the fact that it is right across the street from the RR track!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review, April 2, 2013
Dear Guest,
Thank you the feedback here in Portales. Yes, the train track is a bummer. Im glad that you were satisfied with front desk service and that you were treated right. We love our guests here and we sure hope to have you back soon!!! Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2013

Haved stayed here twice and the staff has always been great! I'm a very light sleeper and, upon request, was moved to a room in the back away from the train tracks across the street in the front. Rooms are comfortable, clean and bathrooms have decent amenities. There are newspapers available, not just digital versions. The front desk had ice scrapers and called the road conditions hot line for me when visiting during the last snow storm. The pool and hot tub were closed for repair but the small work out room is nice and not crowded. Breakfast was plentiful although I wish the scrambled eggs tasted better. There were hard cooked eggs as an alternative. The cinnamon rolls were great. I will stay here again when I'm in this area.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Manager at Holiday Inn Express Portales, responded to this review, March 7, 2013
Dear Guest,
Im so glad we had that egg alternative for you at breakfast. Thank you for your time on Trip Advisor and sharing your recent experience here in Portales. We do look forward to your next visit with us!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed three nights on business. Rooms were very clean and comfortable and the staff was very gracious. Over all a very satisfactory stay. Will definitely stay here again on my next trip to the area. Breakfast was very good and staff changed selections daily. Compaired to other simular hotels the breakfast selection was a big plus.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Manager at Holiday Inn Express Portales, responded to this review, February 28, 2013
Dear Guest,
We appreciate your good review and we look forward to treating our guests with hospitality and a willingness to help. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madera, California
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 12, 2012

The staff was wonderful. Britley checked us in, Debbie and Xavier helped with the extension of my stay. They were very busy Saturday due to ENMU graduation, and unfortunately only had one person taking care of the breakfast bar, but despite dealing with cranky people eatting a lot, she was very friendly and tried very hard to keep up (I don't recall her name.) Breakfast is only served from 6 am to 9:30 am, but it is a larger selection than other places. The young man who was working the front desk Monday morning (who's name I don't recall) was great - he was watching the breakfast bar, salting the walkway due to snow, greeting customers, answering phones and even used jumper cables to help a couple start their truck. When he asked if there was anything they could have done better he sounded like he was actually interested in the response.

Room Tip: Try to get a top floor room, otherwise you may hear the water (toilet, sink, shower) from the room a...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review, December 13, 2012
Thank you for your wonderful comment and personal praise towards our staff. We are so glad you stayed with us here in Portales, New Mexico at the Holiday Inn Express.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Portales

Address: 1901 West 2nd Street, Portales, NM 88130
Phone Number:
Location: United States > New Mexico > Portales
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Portales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport. ... more   less 
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn

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