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“One night stay” 4 of 5 stars
Review of Inn of the Mountain Gods Resort & Casino

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Inn of the Mountain Gods Resort & Casino
287 Carrizo Canyon Rd, Mescalero, NM 88340   |  
Hotel amenities
Ranked #1 of 1 hotels in Mescalero
Troon, Scotland
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
“One night stay”
4 of 5 stars Reviewed 3 weeks ago via mobile

Family holiday in the USA. Stayed one night. As previously reported the resort has many features. Went for supper in the buffet restaurant where we paid on entry. As reported elsewhere, the staff need training in customer care. The lady taking the money was I suspected somewhat "tied and emotional".
This was not the case for breakfast where the staff were absolutely fine.
Worth a visit, but don't expect customer care as their top priority.

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Amarillo, Texas, United States
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Inn is beautiful and the lake and mountains will not disappoint. If you enjoy golf, boating, fishing or casinos, you will really love the Inn. We just had a few disappointments. When we arrived and checked in, the young lady that "helped" us was unfriendly, unwelcoming and could not be bothered when my parents needed some assistance. We were really disappointed that we weren't shown more hospitality. The other things were minor issues compared to that. Some areas were not well cleaned, the furniture in our room had some wear and tear and the food at the breakfast buffet was mediocre at best. I've always wanted to stay, and I'm glad that we did once, but we will stay elsewhere in the future when we're looking for luxury, romance and great service.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The resort is located in the mountains near a lovely lake with stunning scenery...and that's about as good as it gets. Don't reserve rooms because they overbook and then give you horrible rooms. We booked five rooms lakeside in May and they gave us one lakeside room and four mountainside rooms for the 3rd of July 'celebration'...The receptionists are rude and do not work with you and forget about this being a one time thing. Every time we come they double book our rooms and can't give us anything even remotely close to what we want regardless of whether they have an event going on or not! There is definitely nothing to celebrate at the inn of the mountain gods.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamogordo
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Do not give this place your business. We come quite often. They mess up our rooms every single time. We wanted to come up for 4th of July and got rooms in May. we were promised lake side rooms and when we arrived, they had sold our rooms and transferred us to mountain side (pointless for the firework show). They were extremely rude and disrespectful and told us we were "out of luck". We were also entered in a drawing for a truck, which we won, and ran through the crowd to get to the winner area. When we got there they said "sorry, you took more than a minute to arrive" and we ended up not winning. Awful place. Do not stay here. They may seem like a decent business, but looks can be deceiving.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed there June 18th 19th hotel was beautiful rooms were large and great view' The casino was less to be desired it was hot and they had their slots were so tight none of our party won a dime.If I were going just for the hotel and view I would go again but if I want to gamble will have to find another casino....Las Vegas next trip...

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palestine, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 25, 2014

Spacious suites, fantastic views, large casino = wonderful experience! Didn't play golf on this trip, but did visit Ruidoso Downs. Love the area and the Inn provided all the amenities necessary for a delightful week-end. Will stay longer next time

  • Stayed June 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 24, 2014 via mobile

I booked our stay three weeks ahead of time, I reserved a superior King size room for me and my husband, a lady called me all day on saturday to make sure we were going to arrive that day. When we got there, they told us that our room was not ready due to maintenance problems, so they were going to give us a handicapped two queen bed room, I told her that I reserved three weeks ago, but she said that also for some reason their system overbooked rooms, and finally she said rooms were not guaranteed even if you reserve them ahead of time.
Most of the people in the front desk lack of customer service skills! Same thing in the buffet, server never came back to see if we needed any thing else..people are so rude and have no manners in this resort! I'm never staying at this place ever again !t

  • Stayed June 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Inn of the Mountain Gods Resort & Casino

Address: 287 Carrizo Canyon Rd, Mescalero, NM 88340
Location: United States > New Mexico > Mescalero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Mescalero
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
EXPERIENCE A RESORT AND CASINO THAT IS ABOVE AND BEYOND. New Mexico’s premier mountain resort awaits with impeccable service, mouthwatering cuisine for every palate, incredible gaming action, and breathtaking alpine scenery to nurture your soul. Situated high in the picturesque mountains of Mescalero, New Mexico just outside of Ruidoso, guests return time and time again to Inn of the Mountain Gods to enjoy the clean mountain air, stunning panoramic views, and exciting entertainment options. Upon your arrival, you’ll be greeted by a stunning lobby featuring a sweeping view of the snowcapped mountains, lake and championship golf course. Guests have come to expect all of the little extras that come standard here at Inn of the Mountain Gods. From the moment you arrive, you’ll be enchanted by original works of art throughout the property, roaring fireplaces in the lobby, and a tranquil setting that makes the everyday world feel a million miles away. Beyond that, discover an endless variety of activities, entertainment and escapes to make it a getaway you’ll never forget. 273 LUXURY ROOMS AND SUITES, NUMEROUS DINING OPTIONS FROM A SIGNATURE STEAK AND SEAFOOD RESTAURANT TO A SCRUMPTIOUS BUFFET, 40,000 SQUARE FEET OF MEETING SPACE, 38,000 SQUARE FOOT CASINO, INDOOR POOL, A FULLY EQUIPPED WORKOUT FACILITY, SKIING AND SNOWBOARDING, 18 HOLE CHAMPIONSHIP GOLF COURSE, BIG GAME HUNTING, SKEET SHOOTING, HORSEBACK RIDING, FISHING, GONDOLA RIDES. ... more   less 
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Also Known As:
Inn Of The Mountain Gods Hotel Mescalero
Hotel Of The Mountain Gods
Mountain Gods Inn
Inn Mountain Gods
Mountain Gods Hotel
Of The Mountain Gods Hotel

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