I booked our stay three weeks ahead of time, I reserved a superior King size room for me and my husband, a lady called me all day on saturday to make sure we were going to arrive that day. When we got there, they told us that our room was not ready due to maintenance problems, so they were going to give us a handicapped two queen bed room, I told her that I reserved three weeks ago, but she said that also for some reason their system overbooked rooms, and finally she said rooms were not guaranteed even if you reserve them ahead of time.
Most of the people in the front desk lack of customer service skills! Same thing in the buffet, server never came back to see if we needed any thing else..people are so rude and have no manners in this resort! I'm never staying at this place ever again !t
- Official Description (provided by the hotel):
- EXPERIENCE A RESORT AND CASINO THAT IS ABOVE AND BEYOND. New Mexico’s premier mountain resort awaits with impeccable service, mouthwatering cuisine for every palate, incredible gaming action, and breathtaking alpine scenery to nurture your soul. Situated high in the picturesque mountains of Mescalero, New Mexico just outside of Ruidoso, guests return time and time again to Inn of the Mountain Gods to enjoy the clean mountain air, stunning panoramic views, and exciting entertainment options. Upon your arrival, you’ll be greeted by a stunning lobby featuring a sweeping view of the snowcapped mountains, lake and championship golf course. Guests have come to expect all of the little extras that come standard here at Inn of the Mountain Gods. From the moment you arrive, you’ll be enchanted by original works of art throughout the property, roaring fireplaces in the lobby, and a tranquil setting that makes the everyday world feel a million miles away. Beyond that, discover an endless variety of activities, entertainment and escapes to make it a getaway you’ll never forget. 273 LUXURY ROOMS AND SUITES, NUMEROUS DINING OPTIONS FROM A SIGNATURE STEAK AND SEAFOOD RESTAURANT TO A SCRUMPTIOUS BUFFET, 40,000 SQUARE FEET OF MEETING SPACE, 38,000 SQUARE FOOT CASINO, INDOOR POOL, A FULLY EQUIPPED WORKOUT FACILITY, SKIING AND SNOWBOARDING, 18 HOLE CHAMPIONSHIP GOLF COURSE, BIG GAME HUNTING, SKEET SHOOTING, HORSEBACK RIDING, FISHING, GONDOLA RIDES. ... more less
- Reservation Options:
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- Also Known As:
- Inn Of The Mountain Gods Hotel Mescalero
- Hotel Of The Mountain Gods
- Mountain Gods Inn
- Inn Mountain Gods
- Mountain Gods Hotel
- Of The Mountain Gods Hotel