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“A Pleasant Surprise” 5 of 5 stars
Review of Plaza Hotel

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Plaza Hotel
3.0 of 5 Hotel   |   230 Plaza Street, Las Vegas, NM 87701   |  
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Hotel website
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Hotel amenities
Ranked #5 of 8 Hotels in Las Vegas
Certificate of Excellence 2014
Kalamazoo, Michigan
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
“A Pleasant Surprise”
5 of 5 stars Reviewed May 22, 2009

After several trips to New Mexico we were looking for someplace different and luckily we saw an article in Budget Travel magazine that mentioned Las Vegas, NM, and the Plaza Hotel so we decided to go there and we are glad we did. Las Vegas is an interesting city full of history and hundreds of historic buildings, both commercial and residential. The Plaza Hotel is one of them. Located on the plaza, naturally, the hotel dates back to 1882 and it's been meticulously restored. We noticed that they've recently expanded into an adjoining building and paid the same attention to historic detail. Our room on the side of the building was large, comfortable and clean. Apparently the larger suites are on the front overlooking the plaza. Even with the downtown location, noise was not a problem. Parking is on the street in front of the hotel or in a lot they share with the police department, but it was not a problem either.

The staff of the hotel and its bar and restaurant went out of their way to be helpful and attentive to requests, and with one exception, a breakfast waitress who clearly is not a morning person, were quite friendly. We ate in both the bar and the restaurant and the food was good. The restaurant menu is available in the bar along with a smaller bar menu. Our dinners the first evening in the restaurant were quite large, so we opted for lighter meals in the bar the second evening. Decent complimentary breakfasts were served in the restaurant.

My only complaint is that they list high speed wireless internet access as an amenity, but the signal was so weak in our room and the speed so slow, that I had to go to the lobby to use my computer. The hotel provides a computer for guest use, but there's no printer so It's not very useful for tasks like printing boarding passes.

Besides a self-guided walking tour around the plaza (start at the historic preservation center) and historic shopping district (which includes a great independent bookstore, Tome on the Range), there are driving tours of other historic areas of Las Vegas. Nearby are also Fort Union National Historic Monument and Pecos National Historic Park, both worth visiting.

Las Vegas, NM, is one of those places that most people who vacation in New Mexico probably don't think of visiting. Like us prior to this trip, they probably stick with Albuquerque, Santa Fe and Taos. We were pleased that we broadened our view of the state and went there and stayed at the Plaza Hotel.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Santa Fe, New Mexico
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 11, 2009

We recently stayed at the Las Vegas Plaza on a weekend getway. The Plaza has long been a favorite of ours, and we were pleased to see that the new rooms that they've added are in keeping with the standards of the original hotel. The service in the restaurant was quite acceptable, and I noticed some new things on the menu, too. It's obvious that the owners are working hard to keep this property updated and modernized, and I would urge anyone visiting Las Vegas to skip the cookie-cutter newer hotels and take a step back in time at the Plaza.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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St. Paul, MN
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 2, 2009

The best feature: The restaurant had good, affordable breakfasts, and the Saloon seemed lively at night.

The worst feature:
We were put in Room 102, which has no windows, save for a window that looks into a dining room (yes, you can hear diners' conversations when you are in this room, and yes they can see into your room if your curtains are open). This is a room that should be used for something like storage or a meeting, not for people to stay in. It was a depressing room that made you not want to be there. Disabled travelers should know that this room is one of the rooms that is equipped for them. There may be other rooms equipped for disabled folks -- we hope so.

We saw some of the other rooms, the ones with windows overlooking the plaza in Las Vegas. Sure wish we could have been put there!

Also: The hotel was preparing for a NYE party and was rushing to do construction to get everything done. That didn't stop them from doing construction at 6:30 in the morning on a Sunday! So much for sleeping in. Same thing happened, starting at 7:30am on Monday morning. And the fact that the construction seemed to be over by 3pm (which is when check-in begins) made us wonder...

A hotel with unrealized potential: The Plaza has all the right elements to be great. It could be very pretty and there is no doubt about its historic qualities. The Plaza should be spectacular. It just isn't quite yet.

  • Liked — Restaurant breakfast
  • Disliked — Room 102 and construction at 6:30 am on a Sunday
  • Stayed December 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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tdabc123, Director of Sales at Plaza Hotel, responded to this review, January 7, 2009
I would like to address your issues that you had while staying at our hotel. Yes, there are some rooms during constructions that hotels should not rent. However with only 37 rooms to rent we were full house on the day of your arrival. The room in which you were assigned is a "last Sell" room. I am sorry that you received that room during your stay. It is currently our only ADA room (were are adding 6 more in the addition) and the room in which you stayed may be put into a storage room or small meeting room. I hope the rest of your stay was an enjoyable one and you will come back and see us when the addional hotel is complete (March 2009) and give us another chance to show you our hotels true Hospitality adn the way we do buisness. Ask for me and I will get you the best upgrade available! See you soon and Happy New Year!
Troy Denison
Director of Sales
Plaza Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Rhode Island
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2008

I was a walk-in. It was an incredibly busy night, the hotel was having a wake for their beloved bartender who had just died. Seems like the entire town was there, which was a really heartwarming thing - it's rare that townspeople are as involved in a hotel.

The hotel is old fashioned, very high ceilings, huge old windows, etc. The dining room was lovely, with a view to the park. The comp breakfast was great with full service wait staff and menu. The front desk staff were very friendly and gave me a big discount on the only room they had available that night -- which just happened to be the best room in the hotel!

The location is perfect. You're right in the heart of the old town. After you park (if there's not enough parking on the square in front, there's plenty of free parking at the post office behind the hotel.) You can easily stroll through the park and then down to the main street of old town which has art galleries, a great independent bookstore and funky restaurants. Unusual for New Mexico, there are plenty of large shade trees throughout downtown.

This is a delightful large town, off the main tourist paths. It's getting more popular though.

  • Liked — Not a sterile hotel - felt like a true part of the community.
  • Disliked — nothing bad
  • Stayed September 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Colorado Springs
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2008

One of the best historic western hotels that we have stayed at. We arrived in Las Vegas late, consulted Tripadvisor on our notebook PC, and called the Plaza asking for a quiet room with queen bed for 2. We were amazed to receive a very large room with 2 queen beds for only $88 counting taxes. The hotel is lovely, furnished with antiques, and looking out on a grassy shaded park-like town plaza. The room was also nicely furnished with antiques, the bed was comfortable, and it was very quiet throughout the night. The quiet may be due to our room being located on the inner circle rather than the front facing the street. Breakfast was good and included with the room. All the staff were extremely nice, courteous, and helpful. We are already planning a return trip soon.

  • Liked — historical appearance, low price, courteous staff
  • Disliked — nothing
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, TX
Top Contributor
226 reviews 226 reviews
63 hotel reviews
Reviews in 86 cities Reviews in 86 cities
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed July 28, 2008

I've always wanted to stay at the Plaza, and was surprised to learn from their website that they accept dogs, so was quick to book it on a road trip with our 70 lb dog. The online rate looked fantastic, but we called the hotel before booking online to make certain about dog policy (if there were weight limitations, extra charges, limitations on rooms you could book, etc). None. The clerk was helpful and told me on the phone that he could not match the online rate. Everything was as represented on our arrival, and hotel much nicer than I expected. Tastefully enough redone, nothing grossly ornate or dripping with silk flowers and all very clean. We had a large 2nd floor room with 14 ft ceiling, extremely comfy king bed, good TV stations, free WIFI and a useable desk, good lighting, and a very private and large bath with good towels, small fridge, big closet area. True, they don't have tiny soaps or shampoos--not a problem. I use my own anyway.

The front desk keeps a large jar of Iams dog biscuits, and though they did not have "big city" training in the hospitality industry, they were friendly and helpful. We had a great steak dinner in the dining room, which surprised me b'c the service again was not terribly professional. (I blame the restaurant mgr, as our young waiter was doing the best with the training he had). So although our steaks took a long time to get, they were absolutely perfectly cooked and all side dishes were perfectly delicious. Ordered a New Mexican wine that was reasonably priced and quite good.

No noise issues from other rooms or from plaza (which our room overlooked). Parking was free and very easy to find on the plaza outside. We walked everywhere, and never felt unsafe in LV.

This isn't NYC or even Santa Fe--relax and lighten up and enjoy the Plaza. We would stay here again in a heartbeat, and so would our dog!

  • Liked — pet friendly policy
  • Disliked — untrained staff--but it's prob hard to find good help in LV
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Amsterdam, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2008

The old hotel was surprisingly well restored, especially the rooms and lobby. The bar was a little tacky and somewhat overpriced. Using Orbitz, Travelocity, etc. would have limited my room selection and cost substantially more than calling direct. Phoning the hotel got me a single bed for ~20% less than the online sites. The only problem was the hotel staff member I spoke with, who was very cold and unfriendly and in fact didn't even say goodbye at the end of our conversation. When I arrived I found about half the desk staff to be indifferent, unfriendly or incompetent (and were males)--- the other half was just the opposite(and were females).

  • Stayed May 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Hotel

Address: 230 Plaza Street, Las Vegas, NM 87701
Phone Number:
Location: United States > New Mexico > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Come visit this historic hotel, once the hangout of Billy the kid and Doc Holliday, legends of the old west. ... more   less 
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Also Known As:
Plaza Hotel Las Vegas

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