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“Family Reunion” 5 of 5 stars
Review of BEST WESTERN PLUS Montezuma Inn & Suites

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BEST WESTERN PLUS Montezuma Inn & Suites
3.5 of 5 Hotel   |   2020 N. Grand Ave., Las Vegas, NM 87701   |  
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Ranked #2 of 8 Hotels in Las Vegas
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Family Reunion”
5 of 5 stars Reviewed August 3, 2014

On very short notice, members of our extended family gathered in Las Vegas NM --one part of our family lived there. Over four days we had fifteen family members from four states, including eight children ages 20-4, hanging out at the hotel where 10 of us were staying. We swam, enjoyed the full breakfasts, soup happy hours, brought food in for lunch, even dinner one evening, and just enjoyed the spacious lobby and lounge area. (My husband and I had stayed there previously and knew the quality of the hotel and rooms.)

The hotel staff was wonderful. They met every need: Joanna provided lemonade for our lunches, was so patient with the young children 4, 6, and 7. Joey who balanced our confusing reservations, answered many questions and requests. Both were a delight as well as the other hotel workers and the manager.

Room Tip: All rooms have microwaves and refrigerators All sides have views of the northern new mexico hills
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, August 14, 2014
Thank you for taking the time to review our hotel. I am so glad your family had a good time in Las Vegas and in particular at the Best Western PLUS Montezuma Inn & Suites. I will pass all the good comments on to our guest services team they will all appreciate tham. I do hope you will have another opportunity to stay with us again in the future
Sincerely


Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 reviews from our community

Traveler rating
    113
    39
    9
    3
    2
See reviews for
55
45
9
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Cooperstown Ny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

We stay over one night coming from TOAS going to Texas. Nice location friendly staff. Only down side was internet faded in and out, couldn't use tablet well. Breakfast was nice with good variety. Hotel was crowed but the staff made sure all items were available. Could use a little more breakfast eating space.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, August 14, 2014
Thank you for taking the time for reviewing our hotel and for your kind comments. I do understand that our breakfast room becomes very crowded when we are busy and sometimes it is difficult to find seating. I hope you will have the opportunity to stay with us again in the future
Sincerely
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Canyou, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

The room was very nice. Breakfast was good. The service at the front desk was exceptional. Adequate parking and close to the freeway and the downtown area. Overall our stay was very pleasant and would recommend this property to anyone visiting the area

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, July 21, 2014
We appreciate you taking the time to review our hotel and are very pleased your experience was a positive one.We will share your comments with all our staff at our next meeting
Again thank you,
Sincerely
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2014

The hotel staff were friendly. The room was very clean and the beds are comfortable. In the evening the hotel serves free soup which was a pleasant surprise. The free breakfast is your standard hotel hot breakfast, but no complaints there either. I would stay again!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, July 18, 2014
Thank you for taking the time to review our hotel, We really appreciate your kind comments which I shared with all our staff. We hope you will have the opportunity to visit us again.
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 12, 2014

Our small group was so lucky to have found this place. From the initial reservation process to check out we were treated great. The place was comfortable, clean and convenient to town and NMHU. As I was coordinating a meeting held in their conference room I had quite a bit of interaction with the staff. Everything we needed was quickly taken care of. This was "small town friendly" at its finest. A big Thank you to the entire staff.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, July 18, 2014
Thank you so much for taking the time to review our hotel. I have shared your wonderful comments with our entire staff. It is always great to hear this kind of feedback. Thanks again for choosing to stay with us and we hope you will have the opportunity to visit us again
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014

We stayed at this Best Western during the weekend of fiestas. The staff was very helpful with information about the town. We had our dog with us and they put us in room at the end of a hallway which was very convenient. It had a little dog smell to the room when we first entered, but I turned the fan on to ventilate the room, and I didn't notice it again the rest of the weekend.

The whole hotel and our room is very clean and the beds were very comfortable. The light blocking curtains were very effective too. It was all so comfortable that we slept in each morning and barely made it to breakfast by 9 am. The indoor pool was a little murky but the temperature was nice and warm.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, July 9, 2014
Thank you so much for your review of hotel, and for the nice comments. I hope you enjoyed the Fiestas
and that the rain didn't spoil your time here. Las Vegas is alway so excited when it rains but we often forget others might not appreciate it as much.
Sincerely
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingman, Arizona
1 review
5 of 5 stars Reviewed July 3, 2014

Our group had an excellent Reunion in this clean, comfortable, stylish hotel. Staff members went out of their way to accommodate our activities and were noticeably friendly, efficient, and even happy, suggesting strongly that this is a well-run and well-organized business. Especially nice were the clean grounds, lovely public areas, very nice breakfast, and the generally dignified and relaxing ambiance. I could not have had a better stay, and will definitely stay at this Best Western again.

Room Tip: It seems to me that all rooms should be just fine. I was able to sleep-very soundly-with the window...
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, July 9, 2014
Thank you so much for all your positive comments. We are always so happy to hear that our guest enjoyed their stay. Your group was great fun and we all enjoyed having you stay with us.
Sincerely
Anne Bradford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Montezuma Inn & Suites

Address: 2020 N. Grand Ave., Las Vegas, NM 87701
Phone Number:
Location: United States > New Mexico > Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Montezuma Inn & Suites 3.5*
Number of rooms: 67
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