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“Overnight stay - May 15 2014” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   2101 S. Triviz, Las Cruces, NM 88001   |  
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Choice Privileges Points
Ranked #19 of 32 hotels in Las Cruces
San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Overnight stay - May 15 2014”
4 of 5 stars Reviewed May 15, 2014

My wife and I are driving to California from South Central Texas. We like this hotel and will stay here again. Our room is clean and comfortable. No problem with furnishings. Internet is somewhat slow. Not really the hotel's fault, just don't give up when browsing takes a long time. Breakfast was good. Standard offerings, sausage patties, egg omelet, biscuits and gravy. Hotel is quiet and easy to reach. It is located close to a shopping area and there are good choices for dinner.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 27, 2014
We are glad to here you will be back. I will have the internet looked at so you can avoid this issue. Good to hear, that you enjoyed our breakfast as well.

Thank you for your review,
Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 people have reviewed this hotel

Traveler rating
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    8
    10
    3
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Green Valley, Arizona
Top Contributor
116 reviews 116 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 11, 2014

We travel between southern Arizona and central Texas quite a bit, and find the El Paso area a good place to stop for the night. After staying closer or in El Paso, we found the traffic and noise a bit too much. When westbound, we now get through the congestion of El Paso, and spend the night at the Comfort Suites in Las Cruces, New Mexico.
Easy to get to, a friendly greeting, clean and tidy, excellent bedding, plenty of towels and bath amenities, an indoor pool, free Internet, quiet nights even with the window open, and a well stocked above average breakfast.
Many excellent dinner locations nearby, and an almost straight 10 or so minute drive to Old Mesilla.
A good choice when traveling Interstate 10 across America.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 27, 2014
Thank you for taking the time to review us. We strive to provided excellent customer service, we are glad to hear we did great. We hope to see you soon.

Thank you,
Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
133 reviews 133 reviews
92 hotel reviews
Reviews in 60 cities Reviews in 60 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed May 7, 2014

This is a good property with an excellent location just off I-25, near I-10, and just about on the campus of NMSU. Choice has a policy of recognizing frequent Choice Privilege members with a thank you. That did not happen at checkin and no snack bag was offered. The anchors around the commode seat were filthy and the bed was too soft for my liking. Otherwise the room was fine. Breakfast was good. The waffle batter was so thick it would not fill out the waffle iron. Also, no biscuits/gravy.
These are minor issues that can be corrected with proper training. Overall, this was a good stay.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 27, 2014
I’m so sorry we failed to recognized you as a choice privilege member. I will make sure and bring this up on our next staff meeting. Thank you for sharing your experience with us, this will help us improve.

We look forward to serving you again,

Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, Texas, United States
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 28, 2014

This was our second time to stay here - the first being in 2012. The hotel was just as I remembered it. The property was very clean, but is becoming somewhat dated. It may be time for some updates. The staff was friendly and helpful. They were attentive to our needs. The beds were very soft, which isn't always a good thing for me. The breakfast was standard hotel food, but it appeared to be prepared with great attention and care. The young lady who checked us out was very nice. I only apologize that I did not get her name. All in all, it was a great stay! We will definitely stay here again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 27, 2014
Im so glad to hear my staff to care of you during your stay. We hope to see you soon.

Thank you,
Ayde Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, New Mexico
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 7, 2014

This hotel is very conveniently located just off of I-25. The rooms were somewhat dated, however spacious, comfortable, very clean (which in my opinion is the most important aspect of a hotel). The breakfast was standard hotel fair, nothing special. The front desk staff both at check in and check out, were helpful, professional, and friendly! When traveling through Las Cruces again, I will most likely stay again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, April 9, 2014
Thank you for taking the time to rate us on here. We appreciate your feedback and are glad to hear you will be back! Hope to see you soon!

Sincerly,
Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2014

My daughter was visiting New Mexico State University. This was the perfect hotel to stay at. We were literally across the street from the University and close to everything. The hotel was quiet and very clean. The staff was extremely helpful. The breakfasts were great. We would stay here again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, March 28, 2014
Thank you for sharing your feedback with us. We are so glad to hear you enjoyed our breakfast and our staff took care of you. I hope to see you soon.

Sincerly,
Ayde Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2014

While not super fancy, the hotel was clean, neat, and had a decent breakfast. I didn't go to the pool, but noticed it was fairly small. Also, the hot tub was out of order for the whole 3 nights we stayed there, which was too bad. But if all you want is a clean and friendly place to stay, I would highly recommend Comfort Suites!

Room Tip: Room 213 (on the back side of the hotel) looks out onto a field, so it's fairly quiet with no st...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, March 28, 2014
Thank you for taking the time to rate us. We appreciate the positive feedback. We look forward to serving you again.

Thanks Again,
Ayde Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 2101 S. Triviz, Las Cruces, NM 88001
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites 2*
Reservation Options:
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Also Known As:
Comfort Suites Las Cruces
Las Cruces Comfort Suites

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