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“So glad we stopped here!” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   2101 S. Triviz, Las Cruces, NM 88001   |  
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Ranked #17 of 32 hotels in Las Cruces
Maricopa
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“So glad we stopped here!”
4 of 5 stars Reviewed July 13, 2013

My family makes an annual trip from the Phoenix area down to South Texas, in the past we have always made El Paso our stopping point both to/from each portion of the trip. Our stay at the Comfort Suites in Las Cruces, may have just changed all that!

We checked in early evening (I believe it was between 6-7 pm) on the night of June 24th, 2013. The desk agent was so polite and so helpful upon check-in, she provided details about the hotel's amenities, asked if there was anything she could do to help with luggage or information regarding the area and overall just made my family feel very welcome.

The room was fantastic. The sleeper sofa was very comfortable for my nephew and my husband and I and our two boys slept very comfortably on the two queen beds. The room smelled pleasant, all the fixtures were polished and there were adequate towels and toiletries to meet our needs for the evening. We ended up taking a swim right after we checked in since we were all exhausted and sore from the day's long drive. Afterward the desk agent provided us with the phone number for Pizza Hut so that we could have an easy dinner in the comfort of our room.

After that we relaxed, watched some TV and then dropped off for a peaceful night of rest and recovery. In the morning we enjoyed the complimentary breakfast and then used the luggage rack to get our truck loaded up and then get back on the road.

I was so satisfied with this location and would advise any family of 5-6 to take advantage of the 2 queen bed and sleeper sofa suite room option. It is so much cheaper than paying for the rollaway beds or 1 bedroom suites at accompanying properties. We will most definitely be back!

Room Tip: Families of 5-6 people should take advantage of the 2 queen bed and sleeper sofa suite room option...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, July 16, 2013
Thank you so much for your great review. We work very hard to make sure our guests have a positive experience and am so happy it showed.

Hope to see you soon!

Sincerely,
Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Sydney
Top Contributor
222 reviews 222 reviews
55 hotel reviews
Reviews in 80 cities Reviews in 80 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 5, 2013

On check in we were allocated a no smoking room on the ground floor, but on entry it had obviously been smoked in, YUK! The receptionist did her job right away, top marks to her, and swapped our room quickly and the next room smelt much better.

The room was fine, but it did have the usual 'end of corridor hot water issues' we have found elsehwere and also had a cracked toilet cistern that had leaked in the past, the lid was also from another unit, not what you would expect from a hotel like this.

Interestingly, this hotel does not advertise that it has free wifi, that almost put us off booking here... Then we realised it was a modern build and would have it, surely... And yes it does, fast too...

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, July 10, 2013
Thank you for taking the time to rate us on Trip Advisor. I am so glad to hear my staff took care of you in a timely manner. I have shared your feedback with our maintenance department and assure you we have addressed the issues. We look forward to having you again while you are in Las Cruces.

Best Regards,
Ayde Martinez
General Manager
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Winters, California
Top Contributor
83 reviews 83 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 15, 2013

We arrived to find a nice, clean, parking area, foyer, and lobby. The front desk attendant was helpful and courteous. The room was well laid out, everything you would expect at the Comfort Suites... Mini-fridge, microwave, coffee pot, flat screen TV, sofa bed, etc. It was nice to have a work desk along with a table and chairs; plenty of seating at this inn! The only two minor notes of disappointment were the shower drain, which seemed to be close to getting stopped up, and the mattress pad, which was too small for the queen size mattress, (my wife's side of the bed was fully covered, but my side was only half covered), I think it was a full size mattress pad atop a queen size bed. In any case these are just minor issues. Breakfast was nice; it included bacon, eggs, sausage links, potatoes, waffles (plain and blueberry), yogurt, cereal, oatmeal, donuts, muffins, toast, fruit, juice, coffee, and milk... If you're in the area and need a clean, comfy, affordable place to hang your hat for the night, this place would do nicely!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 23, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We can assure you we have taken care of the shower drain and the mattress pad.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Ayde Martinez
General Manager
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Green Valley, Arizona
Top Contributor
115 reviews 115 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 8, 2013

Stopping for the night on our way from Texas to Arizona, our stay began with a friendly smile by Cindy, and only got better from there. Our reservation was confirmed, our room on the third floor was ready, very clean and well stocked with hotel provided amenities. Cindy provided information regarding Internet log on, pool hours, breakfast time and local restaurant discounts without being asked, eliminating the need for us to have to call down later.
The room was clean, the bathroom well lit, plenty of towels, full rolls of toilet paper and tissue, a flat screen TV with a laminated page of channel information. The bedding was clean and crisp .... very comfortable with plenty of pillows. One thing we noticed and appreciated, was light switches with little night lights built in .... an excellent way to find our way to the bathroom during the night if necessary :-)
Breakfast was well stocked with egg and cheese omelets, sausage patties as well as waffles, breads, cereals, juices and on and on . . . a selection that I think would please all guests.
A great location, just a couple miles from the intersection of Interstates 10 and 25 ... so easy access to north, east and west locations at a lower cost than El Paso hotels right off I 10.
Friendly professional staff that genuinely seem to appreciate guests, clean, quiet, less expensive than many, with great breakfast offerings make this location our new favorite when traveling between Texas and Arizona.

Room Tip: Rooms on the back side of the hotel, away from the street will be quieter.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 23, 2013
Thank You for your feedback.It is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
We hope to see you again soon!

Sincerely,
Ayde Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

We stop here every time we come through Las Cruces. It's always clean, neat and the rooms and service are always great. It doesn't matter who is on the front desk, they are always friendly, helpful and very professional.
Breakfast is good and the coffee in room and at breakfast is delicious.

Want to thank them for all their help and great service.

Keep it up, we and everyone else really appreciate finding a clean, friendly place to stay.

Room Tip: Every room we've had in the last 5 years has been good.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, May 23, 2013
Thank you very much we appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Ayde Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2013

The place is very clean, staff is more than nice and breakfast area and food is very good. Front desk girl is wonderful. Came to visit my brother& the location of this hotel is wonderful, acrossthe street from NMSU. I am telling all who I know that this is the place to stay

Room Tip: Location is wonderfuol
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, April 5, 2013
We appreciate the feedback and we are so glad you enjoyed our facilities. We look forward to having you stay with us again when in Las Cruces.
Best Regards, Ayde Martinez GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2013

This is our 2nd year staying at this hotel. The staff are always friendly and the hotel is always clean. Breakfast is great, coffee 24 hours nice pool. We visit our grandkids in Las Cruces and they love coming to swim with us. I would highly recommend this hotel to people staying in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, March 28, 2013
Thank you so much for your feedback. I am so glad to hear you enjoyed your stay with us. We look forward to serving you again. Best Regards, Ayde Martinez General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 2101 S. Triviz, Las Cruces, NM 88001
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites 2*
Reservation Options:
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Also Known As:
Comfort Suites Las Cruces
Las Cruces Comfort Suites

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