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“'free' breakfast” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   2101 S. Triviz, Las Cruces, NM 88001   |  
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Ranked #17 of 32 hotels in Las Cruces
Plano, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“'free' breakfast”
4 of 5 stars Reviewed March 15, 2013

The Comfort Suites in Las Cruces, NM 'University' was very good except for the 'breakfast'. The person who was 'in charge' was not happy to be there and she certainly wasn't interested in making our breakfast more enjoyable. The only thing she was interested in was rushing us out because after all if WAS past 9:00 AM. There was NOTHING with protein and very little that was healthy (no oatmeal; no peanut butter; and only blueberry waffle mixture). There were no cups out for the juice and the coffee had run out; so no coffee with breakfast...good thing I brought my own!
Linda Bryant

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, March 19, 2013
Thank you for the feedback, we appreciate hearing from our guests. We strive to meet our guests’ expectations and will share your concerns with our team. Thank you, Ayde Martinez General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 people have reviewed this hotel

Traveler rating
    21
    17
    8
    9
    3
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22
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
LAS CRUCES
1 review
2 of 5 stars Reviewed March 4, 2013

I arrived at this property for an unexpected stay around 10:30 pm after a repair problem at my home in Las Cruces. I ask for a single, was quoted a price, and then asked if there were any special rates (gov't, AAA, etc...). The girl at the desk rather rudely offered me a AAA rate and said that was all she had. She was far less then friendly. Went to the room and turned on the air conditioner and went to sleep. About an hour and half later it abruptly shut itself off, and the silence was awful. Had to get up and turn on the fan function to keep white noise going all night, but then the room started to get hot again. Hate hotel air conditioners that do this.

Room was randomly cleaned at best. Sheets seemed o.k., but the room had not been well vacuumed, and the bathroom floor was clearly not as clean as it should have been. Spots all over the floor, especially close to the toilet. Yuck. The trash can in the main room also had not been emptied properly and had something really disgusting clinging to the unchanged can liner. Looked like some sort of tobacco product, but it was hard to tell.

Cannot recommend this property to anyone. The sad thing is, I've put guests here a number of times in the past, and they have lost my business and that of my visiting guests to the great city of Las Cruces.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, March 6, 2013
I appologize for the issues you experienced during your recent stay with us. I would like to discuss this further with you. Please contact me at your earliest convience via email at ayde.martinez@pillarhotels.com or by phone 575-522-1300 so that we may correct these issues. I look forward to hearing from you, General Mananger Ayde Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lamar
1 review
5 of 5 stars Reviewed February 15, 2013

On our trip we only planned on staying in Las Cruces one day. We caught a stomach flu at a different hotel and became so sick we had to check back into another hotel (Comfort Suites). We were treated so well and kind at the Comfort Suites. We ended up staying there for 2 additional nights....because we weren't ready to get back on the road...and we were treated so well. The staff went out of their way to give us extra towels, change out sheets more regularly, and make sure we were doing well. Though we got sick and had to stay longer than we wanted, we were pleased to discovered Comfort Suites in Las Cruces NM. The kindness shown to us has made us want to use comfort suites all the time now.
Thank you Comfort Suites of Las Cruces
J,M, and Z

Room Tip: Go to comfort suites
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, February 18, 2013
Thank you so much for your possitive response. We hope everyone is feeling better now. We look foward to seeing you again.
Sincerely,
Ayde Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ST Augusitne, FL
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 2, 2013

We had a one night stop over on a road trip. Picked this place at random from the website. We got in late and left early so we did not spend hours there. My experience was great! Fast checkin with a smile. helpful staff with questions.

The room was large clean and updated. Beds were soft and comfortable, had a great night sleep. the morning breakfast was fresher than any choice hotel I have stayed at. There was a person tending to the breakfast, every few minutes she came through and made sure everything was clean and full. Can say anything bad as it was a great stay!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, February 4, 2013
Thank you so much for your possitive response. We hope you choose to stay with us again when you are in the Las Cruces area.
Sincerely,
Ayde Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shasta Lake, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 18, 2012

We had just stayed in Turlock and Blythe at the Comfort Suites and they were wonderful so in a bigger city, I was happy to stay due to the location etc. What a disappointment. Room was out dated but that's not what bothered me. It wasn't clean. Things were broken, such as the air conditioner! Front desk staff was very nice but did nothing. Standard reply to all who were complaining was, "I'll tell the manager" We were there 4 days and they made no attempt to right the problems. The hot food items were not edible No I will not stay here again. I will stay next door at Sleep Inn I toured it and it was newer and very clean also less per night.

Room Tip: Stay next door at Sleep Inn. Less expensive newer cleaner better management.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, January 3, 2013
I appologize for the issues you experienced during your recent stay with us. I would like to discuss this further with you. Please contact me at your earliest convience via email at ayde.martinez@pillarhotels.com or by phone 575-522-1300 so that we may correct these issues. I look forward to hearing from you, General Mananger Ayde Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Delaware
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2012 via mobile

Stayed here for a week while visiting NMSU. The hotel is in a great location next to the main roads, interstate and walking distance tto the university. There is also a great walking trail on S. Triviz.

The rooms are good and the breakfast buffet was the standard buffet that you would find there. There was a small pool and a hot tub located in the hotel. There was some construction and renovations going while we stayed there.

Overall Great value and location.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, August 29, 2012
Thank you for the feedback, we appreciate hearing from our guests. We are glad to hear you enjoyed your stay with us. Hope to see you soon, Ayde Martinez General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed June 24, 2012

This was a bad experience. rooms old and in disrepair. staff was horrible. we were accused of smoking in the room and threatened with extra charges neither of us smoke! could it be that maybe this not so clean room wasn't cleaned very well and the ashes in the window track were missed? since we both have asthma we would have had to move if it smelled the way they claimed. Rude manager. will stay at sleep inn next door next time. its parking lot was full and this ones wasn't and now i know why!

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, August 29, 2012
Thank you for the feedback, we appreciate hearing from our guests. We strive to meet our guests’ expectations and will share your concerns with our team. Best Regards, Ayde Martinez General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 2101 S. Triviz, Las Cruces, NM 88001
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites 2*
Reservation Options:
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Also Known As:
Comfort Suites Las Cruces
Las Cruces Comfort Suites

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