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“Not so happy” 1 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   2101 S. Triviz, Las Cruces, NM 88001   |  
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Ranked #19 of 32 hotels in Las Cruces
Shasta Lake, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Not so happy”
1 of 5 stars Reviewed December 18, 2012

We had just stayed in Turlock and Blythe at the Comfort Suites and they were wonderful so in a bigger city, I was happy to stay due to the location etc. What a disappointment. Room was out dated but that's not what bothered me. It wasn't clean. Things were broken, such as the air conditioner! Front desk staff was very nice but did nothing. Standard reply to all who were complaining was, "I'll tell the manager" We were there 4 days and they made no attempt to right the problems. The hot food items were not edible No I will not stay here again. I will stay next door at Sleep Inn I toured it and it was newer and very clean also less per night.

Room Tip: Stay next door at Sleep Inn. Less expensive newer cleaner better management.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, January 3, 2013
I appologize for the issues you experienced during your recent stay with us. I would like to discuss this further with you. Please contact me at your earliest convience via email at ayde.martinez@pillarhotels.com or by phone 575-522-1300 so that we may correct these issues. I look forward to hearing from you, General Mananger Ayde Martinez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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60 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Milton, Delaware
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2012 via mobile

Stayed here for a week while visiting NMSU. The hotel is in a great location next to the main roads, interstate and walking distance tto the university. There is also a great walking trail on S. Triviz.

The rooms are good and the breakfast buffet was the standard buffet that you would find there. There was a small pool and a hot tub located in the hotel. There was some construction and renovations going while we stayed there.

Overall Great value and location.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, August 29, 2012
Thank you for the feedback, we appreciate hearing from our guests. We are glad to hear you enjoyed your stay with us. Hope to see you soon, Ayde Martinez General Manager
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Top Contributor
86 reviews 86 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed June 24, 2012

This was a bad experience. rooms old and in disrepair. staff was horrible. we were accused of smoking in the room and threatened with extra charges neither of us smoke! could it be that maybe this not so clean room wasn't cleaned very well and the ashes in the window track were missed? since we both have asthma we would have had to move if it smelled the way they claimed. Rude manager. will stay at sleep inn next door next time. its parking lot was full and this ones wasn't and now i know why!

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm003, General Manager at Comfort Suites, responded to this review, August 29, 2012
Thank you for the feedback, we appreciate hearing from our guests. We strive to meet our guests’ expectations and will share your concerns with our team. Best Regards, Ayde Martinez General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, New Mexico
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 23, 2012

I had a very nice Suite. The bed and pillows were so comfy. Love the fact that the pool is open from 6:00a.m. to midnight and 10:00 p.m to midnight is adult swim only. This was a great value for my money. I will stay here again

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marblehead, ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 28, 2012

Traveling cross country, hotel very clean, comfortable, pleasant staff. Walking distance next door lorenzos italian restaurant good food. Hotel a few miles off hwy but worth the few minutes

Room Tip: Online best rates, senior & aaa discts.
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2012

The room was large and had two beds plus a sleeper sofa big enough to sleep two. Had a frig and microwave. Good location by the college. Breakfast was good, had eggs and sausage and strawberry flavor waffles (as well as regular). Friendly staff who remember you. Kids liked the indoor pool. Has some wear as the wallpaper near the window was falling down up above. No problems and let us check in 3 hours early!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 14, 2012

One night stop over stay, friendly check-in, clean rooms, ok for pets with extra charge. Would stay again.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 2101 S. Triviz, Las Cruces, NM 88001
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites 2*
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Also Known As:
Comfort Suites Las Cruces
Las Cruces Comfort Suites

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