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“Clean, Comfortable Hotel in Las Cruces” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Motel   |   2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)   |  
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Ranked #20 of 33 Hotels in Las Cruces
Phoenix, Arizona
Level Contributor
197 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Clean, Comfortable Hotel in Las Cruces”
4 of 5 stars Reviewed June 12, 2014

This is a decent property in Las Cruces; much better than the Comfort up the street. Check in went well and Jo did a nice job of checking me out. Room was clean, everything worked fine, and bed was comfortable. The pool was in use and clean but the hot tub was dirty and green (didn't use).
The only distraction was the train blowing the whistle at 3am and again at 6:30am. This property is next to the tracks. The hotel cannot control that so that's not their issue. Also, the breakfast had no hot eggs or breakfast meat or potatoes, only hard boiled eggs and biscuits/gravy. Would be nice if the menu was upgraded. I'll still give this hotel a Very Good rating.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, June 17, 2014
Thank you for posting your review. I am glad we all met your expectations. I have looked into serving the hot breakfast items but I just don't have ample space for all the equipment we have to have for this. As for the hot tub. Its a work in progress. It is not longer green but we still have to fix some leaks prior to getting it going. Thank you so much for staying with us and we look forward to seeing you again.
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122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Washington State
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 28, 2014

Easy to find, easy on/off freeway. check in was fast. We were given a first floor room near the lobby area, but we were never disturbed by cars or foot traffic (room doors are off the parking lot). Beds are firm, linens are not resort quality but fine for the price of the room. We didn't use the pool but it looked clean and comfortable.

Nice shower, flat screen tv with lots of channels, microwave, fridge with a large freezer compartment (great for refreezing our cooler ice packs).

We left before the breakfast was available, but it looked pretty standard when I went in for complimentary toothpaste.

I would definitely stay again if I travel through Las Cruces.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, June 17, 2014
Thank you so much for staying with us. I am glad our staff could make your stay comfortable. We do like our guest to have a good night sleep before continuing on their adventures. Thank you again for the kind words.
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Sierra Vista, Arizona
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 18, 2014

We came into town late at night. This place had the exact room we wanted, king bed, at a better price than the other hotels in the area. Desk clerk when we checked in was Raymond, who was also who answered the phone on the second ring when we called. He made sure we had everything. The maid staff keep the rooms very clean. Great value. Quiet rooms, comfortable beds. We will see them next trip through New Mexico.

Room Tip: If you get a room near the pool, the additional light may be an issue, but the blackout curtains do...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, Front Office Manager at Quality Inn & Suites, responded to this review, May 20, 2014
We really want to thank you for all of the kind words. We are glad that you enjoyed your stay with us! Our goal for our staff is to be as friendly and welcoming as possible and am pleased to hear they have exceeded your expectations! Thank you for notifying our staff of the light being bright for the rooms around our pool, this is something we will make sure to inform future guests so it is not to bother anyone. We look forward to enjoying your company at our hotel again soon!
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Grand Rapids, Michigan
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 12, 2014

My husband and I enjoyed our stay at Quality Inn & Suites, Las Cruces. We thought the value for the price was goo. It was easy to find. Beds were comfortable & breakfast good. This is not a 5 star hotel, but a good stop that I would use again if I were in Las Cruces.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, April 15, 2014
Thank you for staying with us. I am glad you got a good nights sleep and we could give you a good breakfast to start your day. I hope the rest of your trip was just as good. Hope to see you again.
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sonoma county, ca
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed April 11, 2014 via mobile

We stayed here one night and was pleased except for one thing, the wifi was hit or miss. That gets pretty frustrating esp. in the eve. when we're on the laptop more. Other than that it was clean, spacious , comfortable bed and very decent breakfast.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, April 15, 2014
Thank you for your review. I understand the frustration with the WIFI. I will see what I can do about this. I am glad you were please with your room and we look forward to seeing you again.
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Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 9, 2014

We've stayed here about 6 times over the past 4 or 5 years. Staff is friendly, the rooms have been acceptable. Last night was the worst so far. We're a Choice member and the rates have been good. First, the room was missing the refrigerator. I should have asked for another room at that point, but didn't. Then, the bed we chose to sleep in sagged slightly in the middle. At about 2:15 am a group of college students banged on the door wanting in. After chasing them away, they proceeded to talk and laugh loudly outside for the next 10 or 15 minutes. Now fully awake, we decided to get up and shower. At that point we discovered the shower was inoperable, and the drain wouldn't work, making a bath impossible. Luckily the room next door was available and the night manager allowed us to use that shower. After about 4 hours of sleep, we had a 600 mile day. Will probably try another hotel next time thru Las Cruces.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, April 15, 2014
First of all I would like to apologize. The room you received should never have been rented. It would have been our pleasure to give you a different room away from the students and with everything in working order. I do hope next time you come through Las Cruces you give us another chance to make your stay as comfortable as it should be.
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Albuquerque, New Mexico
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 22, 2014

Great rate. The room was nice - better than expected for that rate. I would say it was comparable to a Holiday Inn Express (but nearly $40 cheaper); therefore, it was a much better value. The breakfast was typical continental - no better or worse than others. The staff was very friendly and helpful. it's near the university (although not within walking distance). I will definitely stay here again.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, March 24, 2014
Thank you so much for your kind words. I am glad your stay was enjoyable and comfortable. We look forward to seeing you next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #20 of 33 Hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn

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