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“Was okay for 1 night” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Motel   |   2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)   |  
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Ranked #21 of 32 Hotels in Las Cruces
Tucson, Arizona
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
69 helpful votes 69 helpful votes
“Was okay for 1 night”
3 of 5 stars Reviewed July 9, 2013

We stayed at this hotel twice last week on a trip to San Antonio. We were coming from Tucson, so decided to break up the 12 hour drive and stay in Las Cruces on the way out (7/2) and on the way back (7/7).

The first night, my husband and I were traveling with his sister, and so we had a room with 2 queen beds (Room 101). Not sure if they were actually queens...as they seemed small. Pillows are not great...very old, small and lumpy. The room itself wasn't very big and felt a little cramped for 3 people. The sink smelled horribly everytime you ran the water (sewage smell). Overall, I wasn't too impressed with the room that first night.

The 2nd night we stayed, his sister was traveling with other members of his family, so I asked if we could switch to a King bed instead. We stayed in room 121, and it was a lot better from the first room! It seemed much bigger, with a separate sitting area. Even the bathroom counter was better - with granite as the countertop. No smelly sink. Flatscreen TV. Weird cabinet that housed an ironing board, but no iron. Again, the bed was just eh, with uncomfy pillows. One pillowcase even had several old faded stains. However, I echo another reviewer that the room was HOT when we arrived. No AC turned on at all. It took several hours to somewhat cool down. And then woke up freezing in the early morning because we had to run the AC all night.

I wouldn't say this felt like the cleanest, newest hotel I'd ever stayed at. However, for the price I can't complain much. ($50-$60). And it was right off of I-10. It suited what we needed during our travels.

The breakfast each morning was fine. Toast (though one toaster wasn't working), mini muffins, biscuits and gravy, fruit, cold cereal, waffles, coffee, and juice. The orange juice tasted funny to me though.

The gentleman who checked us in at the front desk both times was great. Made it so quick and easy! I'm sorry I didn't catch his name. But he was working around 10PM on 7/2 and around 7PM on 7/7.

Would I stay here again? Probably, but I also might look elsewhere if I can find a good rate.

Room Tip: We were given the option of 1st or 2nd floor. We chose first, and it was so handy being able to par...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, July 19, 2013
Thank you for staying with us. I am very glad you were happier with your second stay. I am not sure what caused the smell in the sink. I have checked the room several times and have not had the same smell you encountered. I am glad you had a chance to enjoy the breakfast we offer and look forward to seeing you again.
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108 reviews from our community

Traveler rating
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    39
    17
    15
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 8, 2013

The room was hot upon our arrival and it took many hours for it to cool down. Additionally, the beds were uncomfortable and there was no iron available in our room. The breakfast area was small and we had to stand for about 15 minutes before a table became available.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, July 19, 2013
I am sorry you were not completely satisfied with your stay. We strive to make sure every guest is comfortable. If things are not right, I encourage you to contact the front desk so we can move you to a room that you feel comfortable in. We are now turning on the A/C's for the reservations we have each day. Thank you for pointing this out. As for the breakfast area, most of the time it is fine for the size of the motel. Sometimes it seems like every one comes down at the same time. Sorry you had to wait.
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Ontario, California
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 3, 2013

I was very happy with my choice to stay here. After a long drive in from Dallas, this Quality Inn was fantastic throughout our entire 1-night stay.

The front desk clerk, Joe, was great about getting us into our room quickly and giving us a recommendation for an awesome spot to eat dinner at.

The pool was nice and cool on the hot day that when we arrived. The beds and shower was comfy.

The free breakfast the following morning was perfect. Had biscuits, waffles, fruit and every basic food item.

I would stay here again and would recommend it for anyone travelling through or in Las Cruces.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, June 6, 2013
Thank you so much for the review. I will make sure Joe sees your comments and let him know that he is doing a very good job. I am very happy everything about your stay was good and you enjoyed staying with us. We look forward to seeing you again.
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Sandia Park, NM
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2013 via mobile

Nice rooms and attentive staff but a hot tub that has not worked since 2012 just doesn't cut it. Stayed here twice in past 2 months and staff keeps saying hot tub pump broken and not a priority with management. No excuse for inoperable hot tub for past 5 months of 2013 in Las Cruces, NM, which has mild weather.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, Manager at Quality Inn & Suites, responded to this review, June 6, 2013
I am glad you were happy with the rooms and staff. As for the hot tub it seems like I have run into one problem after another. From getting parts for it, all the way to getting the new lift approved for it. I can not set a date on when it will be up and running again but I am working on things as they come up. Thank you for your review and we hope to see you again.
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Ruidoso, New Mexico
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

This was our second time to stay here with friends. The rooms are very clean and the staff is great. Our rooms were on the ground floor and close to the pool, which was very relaxing. The pool area and grounds could use some attention. The trash at the pool was never emptied. All in all, it is a great place to stay and close to everything. Will stay again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, May 14, 2013
Thank you for making us your "choice" hotel when visiting Las Cruces. Our staff works hard to make your stay comfortable and enjoyable. As for the grounds, I will look into why this was not taken care of while you were with us. We look forward to your next visit and thank you for your feedback.
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Santa Fe, New Mexico
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 18, 2013

We had to take a detour to get to our hotel due to high winds having caused the highway to close. The rooms are large, comfortable, and come with refrigerator and microwave - a real plus! The hotel is well-kept, and clean in general, and the rooms are well-maintained. The breakfast provided was only biscuits and gravy, which poses a problem for guests who need low-sodium diets, but the hotel manager Jo Reed, gave fresh eggs to create our own scrambled eggs in the microwave (since there was no kitchen for the hotel to offer scrambled eggs on the breakfast menu). This hotel really did provide great customer service, and really gave us the impression they would do whatever they could to make our stay more comfortable. The hotel is easy to find from the highway, and close to restaurants and the New Mexico State University. We have stayed here before, and definitely will stay here again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, May 3, 2013
Thank you so much for taking time to post a review. I am so glad you were comfortable with your room after being detoured due to the wind. As for breakfast, I would like to thank you for helping me think "out of the box". We look forward to seeing you next time your in town.
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Mesa, Arizona
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2013

Spent one night here and I must admit I was pleasantly surprised. Person who checked us in was very friendly. Room was clean and no noise problems at all with road noise or other guests. Had standard complimentary breakfast fare. I would stay here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnm156, General Manager at Quality Inn & Suites, responded to this review, May 3, 2013
I am very pleased your stay with us was good. We strive to have friendly staff and to make sure your room is clean and comfortable. Thank you for coming down to enjoy our free breakfast. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #21 of 32 Hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 55
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn

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