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“Good Find” 4 of 5 stars
Review of Springhill Suites Las Cruces

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Springhill Suites Las Cruces
3.0 of 5 Hotel   |   1611 Hickory Loop, Las Cruces, NM 88005   |  
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Ranked #11 of 32 Hotels in Las Cruces
West Warwick, Rhode Island, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good Find”
4 of 5 stars Reviewed May 13, 2013

During a recent visit to Las Cruces, we spent 5 nights at the Springhill Suites and were very pleased with the accommodations and the helpfulness of the staff. Our suites on the 3rd floor were well-furnished and very clean - with everything in working order. The complimentary breakfast served everyday (with eggs, sausage or bacon) was beyond our expectations. To us the single most important factor affecting our stay is the attitude of the staff. At the Las Cruces Springhill Suites every member went out of their way to make our visit pleasant.

The hotel's location, just off I-10, is convenient for business travelers. There is a chain restaurant adjacent. It is slilghtly farther from the downtown area than some lodging establishments, but we will definitely stay at the hotel on future stays.

Room Tip: In order to avoid nose off the Interstate, request a room on the 3rd (top) floor - away from the I-1...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, June 25, 2013
Thank you for visiting us here at the Springhill Suits Las Cruces. We truly appreciate you complimenting our accommodations and the helpfulness of the staff. We work hard at providng a clean and quality product along with our top notch service. We hope to see you again on your return visit!
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159 reviews from our community

Traveler rating
    64
    60
    24
    6
    5
See reviews for
39
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
San Diego, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 24, 2013 via mobile

This hotel was good for an overnight stay. Quite basic nothing that exactly stood out and made me say wow. The staff friendly. Excellent customer service. Bonus here at this hotel breakfast for those of us with a healthy eating lifestyle and those who like to eat unhealthy as well. For me the best thing about the hotel was the healthy breakfast and the excellent customer service and knowledge of gyms in the area. Even recommended one. Major Bonus.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for your recent overnight stay here at the Springhill Suites Las Cruces. We appreciate your compliments regarding friendly staff and excellent customer service. We try to offer many options with our hot breakfast buffet. We're proud to offer area information regarding community events, restaurants, and other items for our guests. We look forward to seeing you again upon your return visit.
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Chesterland, Ohio
Top Contributor
112 reviews 112 reviews
39 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 20, 2013

Freshly renovated. Great customer service from the front desk. Maintenance and house keeping always pleasant and kept the property super clean and neat. The suite had plenty of space, was well lit with a pleasant decor. Bed and pillows were very comfortable. Kitchenette space with frig/micro and sink was convenient as was the office and "living room" space. The pool was always clean and warm. Adequate fitness center.
Outdoor seats around fire pit next to gas bbq grill. (Down side is the grilling smoke while you are outside enjoying the evening if someone is cooking.) Laundry facility was available for less than $4 to wash and dry a load of clothes. Well stocked items for breakfast. Easy walk to Wal-Mart and other shopping and dining options.
We enjoyed our stayed for 4 nights and would return to do it again.

Room Tip: Rooms facing the highway also view the pool and spa area
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for staying at the Springhill Suites Las Cruces! It's so nice to receive valuable guest feedback, especially positive, which reinforces that we are doing something right! We work hard at providing great customer service and maintenance and house keeping work just as hard keeping the property clean and well kept. We are an all-suite hotel, which offers plenty of space, and everyone really enjoys our updated decor. We also have new bed and pillows which are very comfortable. We look forward to your next visit!
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Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 11, 2013

This hotel has newly renovated rooms although some things like the elevator have yet to be updated. Very spacious rooms that are nicely decorated. We only stayed one night but I would definitely return to this hotel if we passed through Las Cruces again. Located next to dining options like mcDonald's and an Applebee's. Also very nice pool and hot tub outside.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for taking your time and posting the complimentary review regarding your recent stay here at the Springhill Suites Las Cruces. We value all of our guest feedback, and share all comments with all of our team. We look forward to seeing you again on your next visit!
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Montreal, Canada
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 47 cities Reviews in 47 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed April 9, 2013 via mobile

My husband and I were there for one night in between White Sands and Calrsbad caverns. The hotel is recently renovated, clean, and the rooms are big since they are suites. It is well located mear Mesilla and the highway. The staff is totally unfriendly though. We were greeted, if we can say we were greeted, by Michelle who almost did not look up at us, nor said hello or welcome. We went to many hotels in that part of the country and people are generally so welcoming and kind, this was the one exception. For this reason a would never go back to that horel nor recommend it.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 30, 2013
Thank you for staying with us here at the Springhill Suites in Las Cruces. We are proud of our recently renovated, clean, and all suite property. My sincerest apologies about the negative service you experienced during your stay. This is not our standard, nor is is acceptable. We actually pride ourselves in providing the highest quality of service and always try to go above and beyond for all of our guests. Our staff definitely fell short during your vist, and I have shared your valuable feedback with our entire team, as this is not acceptable, and we don't want another guest unhappy. I truly hope you will try us again so we may have the opportunity to redeem ourselves and show off our positive Southern Hospitality.
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Cheyenne, Wyoming
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 4, 2013

A little tricky to get to from I-10; you can see it but have to make a few turns to get there. This was the fastest check-in I have ever had anywhere - all of 20 seconds. It's like the desk clerk knew who I was when I drove up. Suite was clean with a beautiful carpet. Toiletries are first class. Mini-frig was cold - something not always found. Bedside clock/radio was an upscale iHome. Even though the hotel is located adjacent to the highway and I had a room facing the highway I noticed no traffic noise. Laundry facilities are available. The hotel has a fitness center but you can get a pass to a local fitness center if you need more equipment. Breakfast is a step above standard and on a par with Hampton Inn for example. Large dining area so didn't feel crowded in the morning. USA Today available. So here are the wish it were better: A/C was somewhat noisy cycling on and off; shower needed a mat and water in the morning was warm not hot. The room rate was the lowest of any place I stayed of comparable status during a two week trip to Phoenix. This place is a terrific value and I'm staying here again.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 8, 2013
Thank you for your great comments about our staff and service! We're so happy you stayed with us here at the Springhill Suites Las Cruces. We all work really hard going that extra mile for all of our guests! Thank you for your suggestions, we're actually in the proces of working on all the room air conditioning units, make sure they are all up to par. We'll also look into adjusting our water temperature. Again, thank you for staying with us and we look forward to your next visit!
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Denville, New Jersey
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2013

We checked in after leaving another hotel in Las Cruces. The rooms were spacious with a separate sitting area with refrigerator and microwave. The pool was great, heated and clean. There was a great little area with a fire pit that we did not use but looked nice but a relaxing place at night. Breakfast was included, it was fine, with more choices than other similar hotel chains. We did walk to Cracker Barrel for breakfast, about a 5 minute walk.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, April 8, 2013
Thank you for your recent stay with us here at the Springhill Suites Las Cruces. I am so excited to share your comments with our entire team. We work hard at keeping the property very clean and we work hard to go "above and beyond" with our guests. The pool and fire pit area are definitely favorites especially this time of year. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Springhill Suites Las Cruces

Address: 1611 Hickory Loop, Las Cruces, NM 88005
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Las Cruces
#11 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Las Cruces 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Springhill Suites by Marriott in Las Cruces, NM is a 101 room hotel. The property has just been renovated and offeres vibrant new guest rooms, along with the modern lobby. Enjoy a Hot Breakfast Buffet in the mornings, stay in touch with use of our Business Center, or cool off in the evenings with a nice swim. ... more   less 
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Also Known As:
Springhill Suites Las Cruces Hotel Las Cruces
Las Cruces Springhill Suites

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