We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place to stay.” 4 of 5 stars
Review of Springhill Suites Las Cruces

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Springhill Suites Las Cruces to your Saves list
Springhill Suites Las Cruces
3.0 of 5 Hotel   |   1611 Hickory Loop, Las Cruces, NM 88005   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #11 of 32 Hotels in Las Cruces
Lake Mary, Florida
Top Contributor
135 reviews 135 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
93 helpful votes 93 helpful votes
“Nice place to stay.”
4 of 5 stars Reviewed March 15, 2013

We stayed here one night on business, and found the accommodations to be very nice and clean, and the staff to be friendly and helpful. The only think that could have been improved was the towels. I don't think they were necessarily old, but just not of the same quality as the bedding, and other amenities.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
We appreciate your recent stay with us here at the Springhill Suites in Las Cruces. Thank you for taking the time to provide us your valuable feedback regarding your stay. We purchase new linen and towels on a monthly basis. I will definitely work with our laundry to ensure that if they are to worn to discard them on a more timely basis. Again thank you for staying and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

160 reviews from our community

Traveler rating
    64
    61
    24
    6
    5
See reviews for
39
53
13
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Bastrop
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2013

The hotel was very nice, extremely clean, and staff was nice. I booked this hotel for my parents via Priceline, so I paid for it using my card. However, my parents were ALSO charged, and that charge was a total different from the booking price. When I called the hotel to straighten it out, they immediately took care of it, but something about the transaction made me uncomfortable. The girl refunding the money over the phone didn't even hesitate, she immediately said "oh, of course, I'll refund that right now" and that makes me think perhaps this happens regularly. Also, my parents had requested a receipt before they checked out, and they were told one would be emailed to me, which I never received. I also have not received one for the refund.
I think this is a nice, clean place to stay, but be sure to check the charges afterwards.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Thank you for your recent stay with us here at the Springhill Suites in Las Cruces. My apologies for the charges to your credit card, as this does not happen that often. Unfortunately sometimes when the credit card is run for incidental charges it switches over to room and tax charges that should be applied to Priceline's credit card. There is also an upcharge % added automatically by our system that causes that amount authorized to be higher than just the room and tax. Any receipts regarding room and tax will have to be provided by Priceline. Please feel free to contact Amy Miller, the General Manager for any other receipts or to anwer any questions. Thank you again and we hope to see you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver City, New Mexico
Top Contributor
143 reviews 143 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed here several times over the years. It is easy to get to. Always extremly clean and professionally run. I have no complaints. They have signs that is was recently remolded. I don't ever remember it looking anything less than great. This time was no exception. They even had a wheel you spin when you go in if you are a Marriott member. Maybe this is something that the entire chain is doing, but it was great.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Thank you for your recent stay with us here at the Springhill Suites Las Cruces. We really appreciate your positive comments and are happy to share with the entire team. We are managed by RIM Hospitality and the Rewards Prize wheel is an addition to our franchise properties. So happy that you enjoyed spinning the wheel! We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 28, 2013

We are on a business trip and we are always looking for the "great deal" on Priceline for hotels, restaurants, etc. This is one of those. The hotel is located right off I10 so easy in and out. The night front desk person was really nice and helpful. She gave us directions to the restaurant we were looking for and shared that we would love it and it's also close by (Andele, fantastic btw). The lobby was bright, updated and pleasant to walk into. The rooms were also very clean and spacious with separate sitting area and nice king size bed. It was a welcoming room that offered comfort along with a courteous front desk AND clean! It also felt recently updated with a little modern twist for decor. All for a great value. It's so nice to find these places on the road. Thank you

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Thank you for your recent stay with us here at the Springhill Suites Las Cruces. We appreciate your valuable feedback and were happy to share with all of our team. We work hard at providing over the top service and a clean modern product. We look forward to seeing you again during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surfinginflorida
Top Contributor
404 reviews 404 reviews
111 hotel reviews
Reviews in 140 cities Reviews in 140 cities
256 helpful votes 256 helpful votes
5 of 5 stars Reviewed February 26, 2013

We have stayed in this hotel several times and it has always been a great stay. The rooms are nicely remodeled, as is the lobby and the outdoor space. Service is always exceptional, and the breakfast is very good. I do recommend that you as for rooms that are not facing the highway for the most quiet room. It is very convenient to IH10..easy off and on. There are lots of excellent restaurants in Las Cruces so stop hungry!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Much thanks to you for this rewarding review regarding your recent stay here at the Springhill Suites in Las Cruces. I have shared your words with all of our staff as great motivation as what to continue doing. We really appreciat it and look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Top Contributor
525 reviews 525 reviews
60 hotel reviews
Reviews in 96 cities Reviews in 96 cities
324 helpful votes 324 helpful votes
4 of 5 stars Reviewed February 1, 2013

This is fundamentally an Interstate hotel, just off I-10 on Exit 140. (Be sure not to make the easy mistake of seeing the hotel after you leave I-10 and immediately turning toward it, since this could send you up an I-10 West entrance ramp and on a long trip to the next, distant exit to turn around and try again. A member of our party did exactly that.) It has a nice heated outdoor Jacuzzi, good suites (single rooms plus semi-separated kitchenette) that are more or less "Marriott standard", a decent free breakfast with a waffle-maker (always a plus with me), and all in all I enjoyed my two-day business stay here. Drawer space was stingy, and it didn't quite have the extra zing that would have made me fill in that last circle, but I'd certainly stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Thank you for your positive feedback regarding your stay here at the Springhill Suites in Las Cruces. So sorry to hear that one of your co-workers got lost trying to come into the hotel parking lot. We are working on better signage that can be posted by the McDonalds asking guests to "turn here". We hope that with our goal of going above and beyond for all of our guests will help "zing you" during your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiki Island, TX
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 12, 2013

This was a great experience with its very clean rooms and food areas. Cookies in the afternoon and great breakfast selection. The staff were very pleasant and extremely helpful. Efficient exercise room. What more can I say?

Room Tip: Close, easy on and off to I-10 and I-25.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Springhill-Suites, General Manager at Springhill Suites Las Cruces, responded to this review, March 18, 2013
Thank you for your recent stay with us here at the Springhill Suites Las Cruces. We really appreciate all of your positive comments and they have been shared with all of our team. We look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Springhill Suites Las Cruces? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Springhill Suites Las Cruces

Address: 1611 Hickory Loop, Las Cruces, NM 88005
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Las Cruces
#11 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Las Cruces 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Springhill Suites by Marriott in Las Cruces, NM is a 101 room hotel. The property has just been renovated and offeres vibrant new guest rooms, along with the modern lobby. Enjoy a Hot Breakfast Buffet in the mornings, stay in touch with use of our Business Center, or cool off in the evenings with a nice swim. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Regatta Hotels, Marriott, Expedia, Travelocity, Priceline, TripOnline SA, Despegar.com, Orbitz, Hotels.com and Tingo so you can book your Springhill Suites Las Cruces reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Las Cruces Hotel Las Cruces
Las Cruces Springhill Suites

Owners: What's your side of the story?

If you own or manage Springhill Suites Las Cruces, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.