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“Great pet friendly hotel!” 5 of 5 stars
Review of Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
3.5 of 5 Hotel   |   705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)   |  
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Ranked #8 of 32 Hotels in Las Cruces
Sitka, Alaska
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great pet friendly hotel!”
5 of 5 stars Reviewed July 19, 2014

Found this hotel on officialpethotels.com as a pet friendly hotel. The hotel is beautiful. The rooms are extremely clean and spacious. Since we had our dog with us, they put us on the first floor. It was very quiet even though they have a club down the hall in the lobby. The staff was courteous and helpful. Very reasonable pet fee of $15. Easy access to restaurants and shopping.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, July 30, 2014
Dear MamaLeti,

First off, allow me to extend our gratitude for the five star review. We appreciate you granting us the opportunity to give you the best experience possible, as this is always something we strive to achieve. We are pleased that this was accomplished for you. Our central location helps to provide our guests with many things to see and do within Las Cruces, as well being minutes away from several dog friendly parks. Thank you again for your recent trip to Hotel Encanto, and we hope to see you and your pet again very soon!
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688 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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  • Spanish first
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English first
Cancun, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 19, 2014

I was only here one night, and have no other hotels in Las Cruces to compare it to, but compared to the many other hotels I've stayed in, my review is mediocre. The pros are that the hotel is pretty, even though it is older, the front desk staff is very helpful and accommodating, Lane, especially stands out for customer service, and the location in Las Cruces is excellent. However, the hotel needs serious updating. It is living in the 80's, no flat screen tvs, no cordless phones, old fashioned furniture and no wireless internet service at all while we were there. The room service menu was very limited and almost exclusively mexican food. Update and remodel the rooms and it will be a nice hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 20, 2014
Dear Cindy952,
Thank you for taking the time to post a review on your recent stay at Hotel Encanto de Las Cruces. We are happy that our customer service stood out to you during our quick visit with us. I appreciate that you mention Lane in your review, we will recognized him for a job well done. I apologize that we did not meet your lodging expectations. We will continue to upgrade to fit the needs of our guests. We truly appreciate your feedback and I will share your comments with the appropriate managers. We hope that when traveling to the area you will choose to stay with us.
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Clovis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

My family and I were house hunting in Las Cruces and really enjoyed our stay. Beautiful inside and out! Appreciated the military rate and that you are pet friendly. That was our last trip with our dog before she lost her battle with cancer and so we were very happy that she was able to stay there with us. All staff were very helpful and kind. If that is any indicator of how the whole city is, we can't wait to move there! Thank you!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Canyon, Arizona
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 18, 2014

My husband and I stopped at the Hotel Encanto, Las Cruces, NM, for the first leg of our trip through New Mexico. This is an older hotel, however kept very clean. Located across the street from the Mall and within walking distance to restaurants, etc. The staff was very polite, from the front desk to the waiter at the restaurant. We would actually recommend this hotel, if it weren’t for a couple slight problems and one big one;

1) NO, in room safe; (I could have sworn the rooms were advertised with in rooms’ safes when making the reservations), so you’ll need to lug your electronics with you since they don’t offer any, even at the front desk.

2) NO in room refrigerator; which is troublesome in the desert heat, when you would love to refrigerate your water to have cold ones at your disposal?

3) But the BIG problem was extremely annoying. They had an outdoor party on their patio with a dozen speakers aimed AT the hotel rooms. The noise was so loud; our closed window glass on the 7th floor was actually vibrating along with the terrible music!! We could NOT believe it!! We requested a quiet room, since we needed to rest and be on the road early the following morning. Yet, this? We paid top dollar for this room, with no discount because of noise.

I called the front desk, they told us….yes, and they are getting a lot of complaints. But not to worry the noise would be over by 10 PM. Really, did we pay for this? So, at 10:30 with all the partiers screeching into the microphone speakers, I called the front desk again. The guy advised me, that they party stopped at 10 and there was no further noise….I held the phone up to the closed window and asked him, then what am I hearing?

He apologized again. But this was a big deal, when we requested a quiet room with our reservations. We wanted a quiet room. No one told us that a party takes precedence over guests. We had reservations to stop at this hotel on the way home the following week, which we cancelled. Never again!!!

Room Tip: If you decide to stay at this hotel, I recommend checking to see if you will be blasted out of your...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 30, 2014
Dear AZcartrip,

Thank you for making us aware of the issues during your stay at Hotel Encanto de Las Cruces. We are happy to read that you found our location ideal and for mentioning the service that our staff extended to you. I apologize for the miscommunication on the safes, we however offer safe to our guest at the Front Desks to put any valuables. We also have refrigerator to our guest upon request. Our team truly apologizes for the noise that the event on the pool level created that night. We are sorry that the Front Desk did not relay the noise complaint to the appropriate manager to make sure it ended in a timely fashion. We would hope that you will give us another opportunity to make this stay up to you. Please call me direct to help make your reservations. Safe Travel.
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Thatcher, Az
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

This was an awesome place to stay. The rooms were very clean and the hotel staff was very attentive to our needs. We attended my son's wedding here and that was also very well done. I highly recommend this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 20, 2014
Dear Conway C,
Thank you for taking the time to post your comments. We are happy you enjoyed your stay with us. We are very thrilled that your son's wedding was also a success. Hotel Encanto appreciates all your recommendations. We look forward to welcoming you back. Congratulation!
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Los Angeles, California
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 15, 2014

We have stayed here at least three times while visiting friends in Las Cruces.
The rooms are large and love the furniture. The rooms have always been clean. Great A/C and of course I cant forget free internet
They really need to up date the TV but since I am not a big TV watcher I was just happy it had cable. They have redone the pool and that is a very nice change.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 20, 2014
Dear HowieEmbry,

It was wonderful to welcome you back! We thank you for taking the time to share your experience with TripAdvisor. We truly appreciate that you choose Hotel Encanto to stay at when travel to the area to visit friends. I am happy that you mention that you find our rooms to be clean and you love our furniture. We will continue to due additional upgrades to our sleeping rooms. I hope that you will be visiting again soon and not wait till next summer.

Warm Regards.
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santa fe,nm
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 14, 2014

Hotel Encanto de Las Cruces is A comfortable hotel with an outdoor resort like feel. The hotel went above and beyond to make us feel like special guests. The pool area was a relaxing atmosphere. The comfortable seating, umbrellas and fireplace were an added bonus to the overall poolside experience. The hotel was in a great location. It was close to mall, restaurants and ball field. The view of the mountains from the hotel is breathtaking.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director Of Operations at Hotel Encanto de Las Cruces, responded to this review, July 20, 2014
Dear hdoerner,
Thank for sharing your experience with TripAdvisor Readers. We appreciate your positive feedback and excited to read that you had a wonderful stay. We are happy that you had the opportunity to enjoy the new pool area, we also appreciate the comment that it had a "resort feel". We hope that you will be visiting again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Las Cruces
#6 Romantic Hotel in Las Cruces
#7 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area’s Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at the hacienda-style cocina called Café Espana and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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