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“Gorgeous Hotel at the foothills of Organ Mountain” 4 of 5 stars
Review of Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
3.5 of 5 Hotel   |   705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)   |  
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Ranked #7 of 32 Hotels in Las Cruces
Kingwood, Texas
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Gorgeous Hotel at the foothills of Organ Mountain”
4 of 5 stars Reviewed July 3, 2014

This hotel was amazing. My family, who complains about everything in hotels actually could not find a thing to complain about. First impression of the hotel is amazing, you walk in and the and decor look very Old Spanish, and New Mexican at the same time. If we were not so tired i would have taken a lot of photos because the hotel was just that beautiful.

This is actually now our favorite hotel. It actually bumped off a very nice historical hotel right across Alamo off the number 1 spot. That is quite a feat!

George (?) checked us in and was so very helpful. He made the check in process very easy. He called to check how our room was about 30 minutes after check in. I asked for a whole lot more towels and shampoo and conditioner. Normally, we get attitude because we always need a lot of shampoo and conditioner (my daughter and i have long hair). He was very helpful and sent some up without any problem.

We did get the room because of a groupon but i have to say that next time we are in Las Cruces, we will be staying at the hotel no matter what.

Quick Notes: The pool was just as gorgeous as the pictures. Pets are welcome and you are not treated poorly for having a pet. They were doing some maintenance on the floor in the lobby which smelled bad but did not take away the perfection of the rest of the stay. We did not get to try the restaurant but it looked amazing. Also, it has a super cute shop in the lobby. Location is great close to downtown but you are also right across from a mall. Wish we stayed longer.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 13, 2014
Dear LinneGQ,

Thank you for posting your comments with TripAdvisor on your recent stay at Hotel Encanto. We are excited to read that you enjoyed your stay from the moment that you walked into the building. We appreciate that you mentioned George, he is definitely on of our Super Stars. Its great to read that we are on the top of your list of lodging preferences. We hope to welcome you back soon. Take care.
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669 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Santa Fe, New Mexico
1 review
5 of 5 stars Reviewed June 30, 2014

Staff was cordial and very helpful. The hotel is very nice and the rooms are clean and very comfortable. The location is excellent, easy access to the mall and the freeway.
I highly recommend this hotel


  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, July 13, 2014
Dear Viana L,

Thank you for sharing your experience with TripAdvisor. We are excited that we met your lodging expectations. We appreciate your feedback and we hope that you will be visiting again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 27, 2014

The silver coin margarita in the restaurant was perfection. Exactly the right formulation to make an excellent margarita to go along with great chips, salsa and enchiladas.

The room was average but clean. The bed was comfortable. The front desk staff were friendly and willing to do what was necessary to make your stay pleasant. But, the walls are paper thin. I was awakened by out of control kids in the next room after midnight having a pillow fight, screaming and giggling. The front desk agreed to have security talk to them and it settled down, until 2:30 am when it started again.

Room Tip: Ask for a room at the end of a hallway to avoid noisy children
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Thank you Donna C for your feedback.

Our margaritas in Gardunos is a huge attraction. We have a wide variety of margaritas and a tasty menu to please just about anyone. We are happy that we meet your lodging expectations and will apologize for the children near your room. I hope that you will continue to stay with us when traveling to beautiful Southern New Mexico.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 26, 2014

Every stay at the Hotel Encanto is a pure pleasure! William at the front desk is as friendly and welcoming as though he were an old friend! "Hospitality" is the by-word at this fine establishment!
"Mercedes Salon and Day-Spa" on the lower level of the hotel is really world class! Robert Tellez is probably the MOST TALENTED hair stylist and colorist I have ever seen!I have followed Robert since 2009 when I moved to Las Cruces. Since moving away to Dallas last year to work for a major airline, I fly back every six weeks for my "Hair Maintenance" with Robert!I just can't go to anyone ELSE!
In addition, Diana Medina and Danny Cadena are also very talented! Try "Mercedez Salon and Day Spa"! You will NOT be disappointed!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Dear Debbie K,
Thank you for your loyalty to Hotel Encanto de Las Cruces and Mersedes Salon and Day Spa. We appreciate that you shared your positive feedback with TripAdvisor readers. It is wonderful that you mentioned William from the Front Desk in your review, he is a great representative of the service we strive to give. We are very fortunate to have Mersedes as a partner. I agree that the Robert, Danny, Diana and the entire crew are true professionals in their field. We hope to welcome you back soon to the area and again thank you for being a loyal guest. Safe travels.
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Austin, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 25, 2014 via mobile

We have traveled to Las Cruces many times and stayed in several different hotels. We discovered Hotel Encanto a couple of years ago and immediately felt welcomed by the beauty of the hotel and the friendly, helpful staff. The new pool and garden area are a greatly enhance the ambiance place. This is our favorite hotel in Las Cruces.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, June 29, 2014
Dear Geoffrey S.

Thank for the wonderful review. We are happy to read that we are your hotel of choice when traveling to the area. We are very thrilled with the final completion of our property enhancements and the continues comments from our valued guests. We truly appreciate the loyalty and please let me know if I can be of any assistance to make your stay even more memorable.

Warm Regards.
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El Paso, Texas
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

This is one of my favorite places to stay. the food is good and it is a lovely place to sit by the fountain. There is a very nice pool with beautiful surroundings. What a great job they have done here. If you are in the area or you live nearby and want to get away ... you will enjoy this

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, June 23, 2014
Dear cindy h,

Thank you for taking the time to post your comments about Hotel Encanto de Las Cruces. We are happy to read we meet your expectations. And coming in from El Paso for a staycation, we are happy that we fit your needs. It is wonderful that you find our outdoor enhancements attractive and comfortable. We look forward to your next visit.

Warm Regards,
Diana Peru
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Murrysville, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2014

From the friendly front desk welcome to wonderful housekeepers, I felt at home at this hotel. The lobby is beautiful and welcoming, and the pool area is spectacular. I did order room service twice, and was not thrilled with the food. It was fine, but not as delicious as I would have expected. My room was a great size, clean and nicely updated. I would wholeheartedly recommend this hotel. It is close to a great restaurant-The Pecan Grill, the mall and other shopping. Great location and wonderful hotel

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, June 23, 2014
Dear Cindy1Kel,

Thank you for the five star review! We are excited to read that you had an "Amazing Stay". We appreciate you recognizing the staff in all departments for the customer service that was extended to you. We strive for all guest to have a memorable cultural experience. Thank you for all your recommendations. We hope that you will be visiting again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Las Cruces
#3 Family Hotel in Las Cruces
#5 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area’s Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at the hacienda-style cocina called Café Espana and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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