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“Our Favorite Hotel in Las Cruces” 5 of 5 stars
Review of Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
3.5 of 5 Hotel   |   705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)   |  
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Hotel amenities
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Ranked #6 of 32 hotels in Las Cruces
Austin, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Our Favorite Hotel in Las Cruces”
5 of 5 stars Reviewed 4 weeks ago via mobile

We have traveled to Las Cruces many times and stayed in several different hotels. We discovered Hotel Encanto a couple of years ago and immediately felt welcomed by the beauty of the hotel and the friendly, helpful staff. The new pool and garden area are a greatly enhance the ambiance place. This is our favorite hotel in Las Cruces.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 3 weeks ago
Dear Geoffrey S.

Thank for the wonderful review. We are happy to read that we are your hotel of choice when traveling to the area. We are very thrilled with the final completion of our property enhancements and the continues comments from our valued guests. We truly appreciate the loyalty and please let me know if I can be of any assistance to make your stay even more memorable.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
El Paso, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of my favorite places to stay. the food is good and it is a lovely place to sit by the fountain. There is a very nice pool with beautiful surroundings. What a great job they have done here. If you are in the area or you live nearby and want to get away ... you will enjoy this

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Dear cindy h,

Thank you for taking the time to post your comments about Hotel Encanto de Las Cruces. We are happy to read we meet your expectations. And coming in from El Paso for a staycation, we are happy that we fit your needs. It is wonderful that you find our outdoor enhancements attractive and comfortable. We look forward to your next visit.

Warm Regards,
Diana Peru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrysville, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the friendly front desk welcome to wonderful housekeepers, I felt at home at this hotel. The lobby is beautiful and welcoming, and the pool area is spectacular. I did order room service twice, and was not thrilled with the food. It was fine, but not as delicious as I would have expected. My room was a great size, clean and nicely updated. I would wholeheartedly recommend this hotel. It is close to a great restaurant-The Pecan Grill, the mall and other shopping. Great location and wonderful hotel

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Director of Operation at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Dear Cindy1Kel,

Thank you for the five star review! We are excited to read that you had an "Amazing Stay". We appreciate you recognizing the staff in all departments for the customer service that was extended to you. We strive for all guest to have a memorable cultural experience. Thank you for all your recommendations. We hope that you will be visiting again soon.
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Tucson, Arizona
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is an odd mix of old and new. The saltillo tile in the main areas is true to style, yet horribly noisy and difficult when moving luggage. There is a restaurant on-site and a gift shop. Across the street is a shopping mall.

The main hotel is charming but rooms are just average.

Room Tip: Avoid the 1st floor if possible.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Dear TheRoamingGno....

We appreciate that you took the time to share your experience with TripAdvisor Readers on your recent stay at Hotel Encanto de Las Cruces. We are happy to read that you found our location ideal. And found the Saltillo tile to fit the ambience of our beautiful hotel. I apologize that the noise level from the tile created a negative feeling during your stay. We hope that you will be visiting us again soon when in the area.
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Moreno Valley, California
1 review
5 of 5 stars Reviewed 5 weeks ago

This was our third stay. We were here before the renovation, during the renovation, and on this trip after the renovation. The improvements are great, the staff friendly and helpful. The restaurant has ethnic Mexican foods and great margaritas! We are planning another trip in Aug and will definitely stay here again. Everything here is first class.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Dear Debra Jauregui,

We sincerely appreciate the fantastic review you have given us as we strive to have the best property in the area. Thank you for choosing our hotel throughout the renovations of our new Resort-style pool & terrace. We are very proud of the improvements and the accommodations we now are able to offer to our guests and the community. We definitely look forward to your next stay with us here at Hotel Encanto!
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S��͏D
1 review
3 of 5 stars Reviewed June 17, 2014

Have stayed here 3x's now and this one was bad the bathroom door had h2o damange and the staff was slamming doors from employee areas starting at 6 am waking us up for hours.Told FD continued next day

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Dear jackiek7769,
Thank you for taking the time to post your comments. We appreciate that you are a return customer and appreciate your feedback. I am the manager that you spoke with Saturday morning during your stay, I want to apologize for the noise that woke you up early both days. I can ensure you that our staff arrives at 8 am Saturdays and 9am on Sunday, but being just up the hall I can see your irritation. We have looked at all avenues in that area and hope that we have resolved the issues. Please to not hesitate to give me a call when back in the area, I would appreciate the opportunity to assist you in arranging you accommodations.
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Panama City, Florida
1 review
5 of 5 stars Reviewed June 17, 2014

The hotel was wonderful! The pool made you feel like you where in paradise! It was a great stay at a great hotel! The restaurant had excellent food and beverage service. The bar had enticing drinks and great service!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, 4 weeks ago
Mr. Claxton,

Thank you very much for the 5 star review! We strive to give every guest a wonderful experience, and it seems this has been accomplished for you! Thank you for mentioning our Gardunos' restaurant, it is a wonderful addition that we are proud to have. Again, thank you for the 5 star review! Have a great day, and please stay with us again the next time you are in Las Cruces!
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Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Las Cruces
#4 Romantic Hotel in Las Cruces
#5 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area’s Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at the hacienda-style cocina called Café Espana and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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