This was my first time in NM, and this hotel was a great place to stay, the booking process was carried out by my company but they reported how easy and exact the process was. I had a 5th floor room which was roomy and immaculatly clean and despite being the closest room to the lift entrance was very quiet and peaceful. The resturant was excellent serving tasty food at reasonable prices. What made the stay for me though was the friendly and helpful staff, the reception crew and in particular "Lane" are always ready with advice and help, nothing seemed to much trouble. Highly recommended.