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Hotel Encanto de Las Cruces: Traveler Reviews

3.5 of 5
705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
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Hotel amenities
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15% off room rate
Hotel Encanto de Las Cruces
Ranked #2 of 31 hotels in Las Cruces
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445 reviews from our community

Traveler rating
    287
    101
    30
    17
    10
See reviews for
Families
100
 
Couples
137
 
Solo
44
 
Business
131
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Historic, culture, warmth and great food”
5 of 5 stars Reviewed January 9, 2013

We loved this hotel and will look for their family of hotels in New Mexico. Heritage of the native culture is what you get as a bonus from staying here. Everyone that works here was warm and accommodating. Friendly and helpful. The tile everywhere was beautiful. The room was spotless clean, fresh, and high quality with a Native American flare.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask debbieparker about Hotel Encanto de Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review
January 13, 2013
Dear debbieparker,
Thank you Senior Reviewer we appreciate your positive comments. I also wanted to inform you when you stay at any Heritage Hotels and Resorts property a percentage of the room revenue is donated to a partner in the community. Heritage Hotels strive to give every guest a cultural experience and it will begin from the moment you walk in. Thank you for choosing Heritage Hotels, we appreciate you return business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas, United States
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Enjoyed Our Stay!”
5 of 5 stars Reviewed January 6, 2013

We stayed at the Hotel Encanto as one of our friends was getting married in Las Cruces and had the reception at Encanto. The rooms were big, which was nice as we needed a rollaway bed. The showers were a bit small, I am only 5'6" and I hit my head on the shower head. My husband and son are over 6' so the shower was very short for them. We loved that Garduno's restaurant is in the lobby. Overall we had a great experience.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Tammy M about Hotel Encanto de Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review
January 13, 2013
Dear Tammy M.
It is wonderful that Hotel Encanto was able to share such a special occasion with you. You being a Senior Contributor we appreciate the feedback. It is great that you were able to join us in Gardunos during your stay and that you found our guest rooms accommodating to your needs. We hope that you will be visiting us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Garduno's!”
5 of 5 stars Reviewed January 5, 2013 via mobile

An old time New Mexican favorite, Garduno's! Our server Isaiah was great! He made sure all of our needs meet during making sure are drinks are always refilled. Only thing I would change is the chairs, they are made out if hard leather and extremely uncomfortable.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Richtriple777 about Hotel Encanto de Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review
January 13, 2013
Dear Richtriple777,
Thank you for your five star review! We appreciate your review in Gardunos. Isaiah will be recognized and rewarded for th service that he extended to you while joining us in Gardunos. I will communicate your concerns to the proper managers so they will be aware of the issues. Again thank you for taking the time to post your comments, we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very accommodating!”
5 of 5 stars Reviewed January 5, 2013

Over the holidays, my in-laws came to spend Christmas with us. They wanted to stay at Hotel Encanto. In years past they had stated there and loved it, but it had been awhile. Their mobility is more limited these days. The hotel was incredibly accommodating! They gave them a room on the lobby floor, just past the front desk. They were ecstatic! Thank you Hotel Encanto!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jennifer M about Hotel Encanto de Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review
January 15, 2013
Dear Jennifer M,
Thank you for sharing your experience with TripAdsivor on your recent stay at Hotel Encanto de Las Cruces. We are pleased that you are return guests and spent the holiday with us. We are happy that we were able to accommodate you needs. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great spot when traveling with dogs!”
4 of 5 stars Reviewed January 3, 2013 via mobile

We stopped here on a road trip across country. The room was spacious, with a charming Southwest style. They even let our pup sit with us in the bar, while we ended a long day of driving with a cocktail! There are restaurants walking distance, but beware, kitchens close around 8:30 or nine in much of the area. If I find myself in Las Cruces again, I wouldn't hesitate to stay here again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Schizzy about Hotel Encanto de Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review
January 15, 2013
Dear Schizzy,
Thank you for staying with us. We appreciate your comments and that we met your lodging needs while travel with your pet. I hope that you will recommend our hotel to your friends and family who might be traveling to the area. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Encanto de Las Cruces

Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Las Cruces
#2 Family Hotels in Las Cruces
#3 Business Hotels in Las Cruces
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area’s Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at the hacienda-style cocina called Café Espana and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Hotel Encanto de Las Cruces
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