Fantastic Shower head and good breakfast. Should include a... - Review of Ramada, Las Cruces, NM

Also Known As:: Ramada Hotel; Ramada Hotel Las Cruces; Las Cruces Ramada Inn; Ramada Las Cruces; Las Cruces Ramada

Address: 201 East University Avenue, Las Cruces, NM 88005 (Formerly Holiday Inn Las Cruces)

Phone Number:

Region: United States > New Mexico > Las Cruces

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Romantic Hotels in Las Cruces

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Beautiful South-Western style full service hotel located next to the New Las Cruces Convention Center and New Mexico State University. Once you enter the front doors you feel you are in an upscale mexican plaza. Hotel is know for its excellent restaurant and bar and great guest service. ... more less

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25-29 of 184 reviews

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Phillip M

Stillwater

1 review

Reviewed March 6, 2013

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

March 13, 2013

I am glad that the trip was almost impeccable. With our hotel makeover, we are not only revamping our entire menu, but we are training staff to anticiapte needs and to be the "silent partner" that makes the trip everything you want it to be. I hope that you will return in a few months, check out the changes, and let us know what you think.

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Scott L

Arp

Reviewed March 2, 2013

Ask Scott L about Ramada

March 18, 2013

We are glad that you were enchanted with your stay. We will continue to upgrade and modify our hotel so that your next trip is even better. We hope to see you back our way soon!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

Jayme B

ALAMOGORDO

“Friendliness and service was excellent. Cleanliness was...”

Reviewed January 28, 2013

Friendliness and service was excellent. Cleanliness was excellent. However, I think there are some things that need renovation. I smelled a faint odor of gas every time I walked by the breakfast bar. There was also a mildew odor in the pool area. My door was difficult to open - the lock mechanism was loose. The door from outside wouldn't open with the room keys on the southwest side. I was also very disappointed that your magnificent pool had been downsized. The pool is one of the main reasons I loved to bring students there for All-State.

Ask Jayme B about Ramada

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Ms. Berry:

You will be happy to know that the hotel is getting a complete makeover, from stem to stern, and all of your issues should be addressed. As someone who loved the pool here as well, I was very disappointed when state regulations changed, and we were forced to downsize the pool. However, the pool--along with all of the other aspects of the hotel--are being made over as we speak. I hope that you and the All-State students will come back and let us know what you thing next time! Hurry back!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SETH G

ALBUQUERQUE

“When I checked in I had to wait quite sometime even though...”

When I checked in I had to wait quite sometime even though there were two people at the desk. Then the desk person who was in jeans and shorts checked me and did not tell me about the free breakfast. I was quite upset that I did not get the free breakfast.

Ask SETH G about Ramada

I am sorry to hear that your experience was not as impeccable as I would like for it to have been. As a part of our hotel makeover, we are also working very hard with our staff about overall appearance, and responding to guests needs expediently. Come back and see us later in 2013, and let us know how we are doing again. Thank you so much for your input!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

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EmmaJaneMichelle

Senior Contributor

27 reviews

19 helpful votes

Reviewed January 24, 2013

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Ask EmmaJaneMichelle about Ramada

February 27, 2013

Dear Ms. Mullen:

As a spur-of-the moment traveler myself, I love the thrill of a new experience, and I am always pleased to see that the journey is more that what was expected. Travelers like you make all of the difference in the world of the hotelier. Challenging our staff members at all levels of the hotel to provide impeccable service to every customer every time. We are also in the process of a hotel makeover, and making some improvements that should make your experience even better. Thank you so much for your input, and we hope to see you again in the very near future!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

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Fantastic Shower head and good... - Ramada

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