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“one night stay” 4 of 5 stars
Review of Ramada Las Cruces Hotel and Conference Center

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Ramada Las Cruces Hotel and Conference Center
3.0 of 5 Hotel   |   201 East University Avenue, Las Cruces, NM 88005 (Formerly Holiday Inn Las Cruces)   |  
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Special Offer
25% Off 2-Night Stays
Ranked #14 of 33 Hotels in Las Cruces
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470 reviews from our community

Traveler rating
    172
    147
    81
    47
    23
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162
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28
139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Level Contributor
6 reviews
2 of 5 stars Reviewed January 20, 2013

Recently I stayed at the Ramada. I had previously stayed there so I thought I knew what quality of room. I was excited because we were bringing a pet and the hotel is pet friendly. I was disappointed about the quality of the room. The room was rundown. The beds were uncomfortable. Some of the lamps in the room did not work. There was a huge lack of privacy as you could hear everything happening in the surrounding rooms. I expect the same quality stay as my first stay. There was confusion regarding the room key. I was given a key to a room another patron was staying in. The staff was kind and apologetic and resolved the issue. However, over stay was a disappointment. The hotel needs to be updated for a better quality experience.

Room Tip: Don't take a dog....the pet rooms are horrible. The pet rooms are located on a corner by a busy...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Manager at Ramada Las Cruces Hotel and Conference Center, responded to this review, March 4, 2013
Dear Ms. Montes:

I am happy to report that--as the owner of some important four-legged friends myself--we are making our hotel more friendly for all of our guests, no matter how many legs they may have! From our pet-friendly rooms, to our guest rooms, suites, and the entire hotel, we are sprucing up and cleaning up that that everyone who comes to see us has an impeccable experience. When you come by to see us again, make sure to ask for a doggie treat located in our doggie cookie jar behind our front desk. I would love to know how we could get that tail wagging with satisfaction!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DEMING
1 review
3 of 5 stars Reviewed January 9, 2013

I enjoyed the King Bed and luxary room, but I have stayed at chain motels that have better televisions in the rooms, Its time to upgrade the televisions especially in the executive as King size room. Show the high paying costumers a little more class in their stay at your motels.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Manager at Ramada Las Cruces Hotel and Conference Center, responded to this review, March 13, 2013
Dear Mr. Torres:

I hope that you will be delighted to know that we are in the process of completing the final installation of your digital flat screen TV's. Our next mission is to do a hotel makeover, and make vast improvements on the property. It is our goal to assure that each of our guests has an impeccable experience every time they visit. I hope that you will come see us again soon, and let us know what you think!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales
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Alpine, California
Level Contributor
180 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed January 1, 2013

My sister and I were traveling from Texas to San Diego for the holiday and with 2 dogs. This hotel is pet friendly and we were provided with a room that could be accessed from both inside courtyard and back parking lot so the dogs did not have to disturb other clients. Location convenient to highway, staff extremely friendly and accomodating. After a long day driving we were able to have dinner near the pool area so the dogs could also stretch out and relax. Kudos to the staff for being so accomodating. Only negative was that we were not informed that the boiler to the water heater had burned out and cold showers were all we had, however we received a discount because we had not been advised the night before our check-in.

Room Tip: Our room was on the east side of the hotel.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, General Manager at Ramada Las Cruces Hotel and Conference Center, responded to this review, March 4, 2013
Dear Sunshine:

We love our four-legged friends, and want to make all of our guests happy and welcome. We have replaced the boilers, and I am sorry that you had a cold shower--no one's favorite thing. We are planning a hotel makeover in 2013, so we hope that you and your dogs will come see us again soon.

Monika Denten
General Manager
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Additional Information about Ramada Las Cruces Hotel and Conference Center

Address: 201 East University Avenue, Las Cruces, NM 88005 (Formerly Holiday Inn Las Cruces)
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Las Cruces Hotel and Conference Center 3*
Number of rooms: 114
Official Description (provided by the hotel):
Beautiful South-Western style full service hotel located next to the New Las Cruces Convention Center and New Mexico State University. Once you enter the front doors you feel you are in an upscale mexican plaza. Hotel is know for its excellent restaurant and bar and great guest service. ... more   less 
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Also Known As:
Ramada Hotel Las Cruces
Las Cruces Ramada Inn
Ramada Las Cruces

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