Recently I stayed at the Ramada. I had previously stayed there so I thought I knew what quality of room. I was excited because we were bringing a pet and the hotel is pet friendly. I was disappointed about the quality of the room. The room was rundown. The beds were uncomfortable. Some of the lamps in the room did not work. There was a huge lack of privacy as you could hear everything happening in the surrounding rooms. I expect the same quality stay as my first stay. There was confusion regarding the room key. I was given a key to a room another patron was staying in. The staff was kind and apologetic and resolved the issue. However, over stay was a disappointment. The hotel needs to be updated for a better quality experience.
Don't take a dog....the pet rooms are horrible. The pet rooms are located on a corner by a busy...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 4, 2013
Dear Ms. Montes:
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I am happy to report that--as the owner of some important four-legged friends myself--we are making our hotel more friendly for all of our guests, no matter how many legs they may have! From our pet-friendly rooms, to our guest rooms, suites, and the entire hotel, we are sprucing up and cleaning up that that everyone who comes to see us has an impeccable experience. When you come by to see us again, make sure to ask for a doggie treat located in our doggie cookie jar behind our front desk. I would love to know how we could get that tail wagging with satisfaction!
Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.