one night stay - Review of Ramada, Las Cruces, NM

Also Known As:: Ramada Hotel; Ramada Hotel Las Cruces; Las Cruces Ramada Inn; Ramada Las Cruces; Las Cruces Ramada

Address: 201 East University Avenue, Las Cruces, NM 88005 (Formerly Holiday Inn Las Cruces)

Phone Number:

Region: United States > New Mexico > Las Cruces

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Romantic Hotels in Las Cruces

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Beautiful South-Western style full service hotel located next to the New Las Cruces Convention Center and New Mexico State University. Once you enter the front doors you feel you are in an upscale mexican plaza. Hotel is know for its excellent restaurant and bar and great guest service. ... more less

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30-34 of 184 reviews

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Lonnie C

Fair Oaks Ranch

Reviewer

3 reviews

3 hotel reviews

3 helpful votes

Reviewed January 24, 2013

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Review collected in partnership with Ramada

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

February 27, 2013

I am delighted to hear that you had a great night here at the Ramada Palms! Despite the fact that we are an older hotel, we are very grateful when your guests tell us they had an impeccable experience here. We are currently in the process of doing a hotel makeover, which not only includes a fresh, new look, but also many other state-of-the-art improvements. We hope that on your next journey through you will give us another try, and more input about how we are doing in making your stop a wonderful experience.

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

BECKY P

CARLSBAD

1 review

Reviewed January 23, 2013

Ask BECKY P about Ramada

Dear Ms. Phillips:

I am sorry to hear that your stay was not the impeccable experience that we want our guests to have here at the Ramada Palms. You may be interested to know that we are doing a hotel makeover, which includes a state-of-the-art elevator, along with many other improvements. In addition, we are training our front desk staff to anticipate such needs and make immediate decisions to accommodate all of our guests. I hope that you will pay us a visit later in 2013 and let us know how our service has improved.

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

cmontes

Senior Reviewer

6 reviews

Reviews in 5 cities

“Run down”

Reviewed January 20, 2013

Recently I stayed at the Ramada. I had previously stayed there so I thought I knew what quality of room. I was excited because we were bringing a pet and the hotel is pet friendly. I was disappointed about the quality of the room. The room was rundown. The beds were uncomfortable. Some of the lamps in the room did not work. There was a huge lack of privacy as you could hear everything happening in the surrounding rooms. I expect the same quality stay as my first stay. There was confusion regarding the room key. I was given a key to a room another patron was staying in. The staff was kind and apologetic and resolved the issue. However, over stay was a disappointment. The hotel needs to be updated for a better quality experience.

Room Tip: Don't take a dog....the pet rooms are horrible. The pet rooms are located on a corner by a busy...

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

March 4, 2013

Dear Ms. Montes:

I am happy to report that--as the owner of some important four-legged friends myself--we are making our hotel more friendly for all of our guests, no matter how many legs they may have! From our pet-friendly rooms, to our guest rooms, suites, and the entire hotel, we are sprucing up and cleaning up that that everyone who comes to see us has an impeccable experience. When you come by to see us again, make sure to ask for a doggie treat located in our doggie cookie jar behind our front desk. I would love to know how we could get that tail wagging with satisfaction!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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LAUREN S

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Reviewed January 17, 2013

Ask LAUREN S about Ramada

March 13, 2013

Dear Ms. Shafer:

There is nothing worse than a bad restaurant experience! In fact, having been married to a chef for 20 years, I am probably a very discerning critic myself. That is why I chose to hire my husband--a chef with 30 years of experience who has helped many notable restaurants in the area, and who has 4-Star hotel experience (Regina's at the Regis Hotel in San Francisco), to assist us in improving and standardizing our menus. In addition, we are giving the hotel a complete makeover. When you come by again, I hope that you will enjoy and impeccable experience!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

NANCY T

NEW YORK

Reviewed January 16, 2013

Ask NANCY T about Ramada

Dear Nancy:

As the newly-appointed Assistant General Manager and Director of Sales for the hotel, I am excited to tell you that we are doing a complete hotel makeover. From the look and training of all of our staff, to the cleaning and upgrading of our facilities (to include the hot water heaters, which have already been installed), every aspect of our facility is being carefully tailored to assure that each guest has an impeccable experience each and every time they come. Stop by again in the near future, and let us see if we can meet your expectations!

Audrey Marion Hartley, M.A.
Assistant General Manager/Director of Sales

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one night stay - Ramada

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