My family and I were moving back to Arizona from Louisiana and needed a pet friendly hotel for the night. When we arrived we were given a pet room and non pet room. Our pet room smelled musty and of old pet urine but I didn't complain as I figured that's what you get at a cheap hotel. Upon leaving my wife received a call accessing us of sneaking our pets in, not paying a pet deposite, and that our room (specified by the desk clerk as a pet room) was in fact not even a pet room. Even after explaining the situation to them and that there was miscommunication on their part about the whole issue they were still rude about the matter. Our dog had ended up pooping on the carpet, which we didn't see, and we were charged a $200 clean up fee for them to pick it up. I can understand a large charge for a dog peeing, but really? $200 to pick up poop is absurd. The customer service at this place is poor and the communication is awful. I would never stay here again or recommend it to anyone
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- Also Known As:
- Days Inn & Suites Mesilla Valley Hotel Las Cruces
- Days Inn And Suites Mesilla Valley Conference Center
- Best Western Las Cruces
- Las Cruces Best Western