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“Exhausted Comfort” 4 of 5 stars
Review of Drury Inn & Suites Las Cruces

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Drury Inn & Suites Las Cruces
3.0 of 5 Hotel   |   1631 Hickory Loop, Las Cruces, NM 88005   |  
Hotel amenities
Ranked #4 of 32 Hotels in Las Cruces
West Covina, California
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Exhausted Comfort”
4 of 5 stars Reviewed July 21, 2014 via mobile

On our recent drive from California to Louisiana, we chose Las Cruces to make our first stop. Of course we were very late to check in, 3am, but the clerk on shift was very accommodating and helpful. We checked in, slept, showered, and had a tasty light breakfast and were on our way again.

Stayed July 2014, traveled with family
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156 reviews from our community

Traveler rating
    93
    44
    13
    5
    1
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57
55
9
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
  • Spanish first
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English first
Cairo, Egypt
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 8, 2014

First time staying at a Drury Inn, coming from Seattle had never even heard of this chain. Wonderful experience, from a warm welcome at the front desk from Marie, to all the extras: breakfast, basic dinner snacks, wine and beer, long-distance phone calls, and hot popcorn. Our three small kids were in heaven (Mac and Cheese, Chicken Nuggets).

The room was to standards, with no issues, using a handicap accessible room by request.

The one caveat, the hotel is on the opposite side of town as I-25; however, right next to I-10. Also, we did not have any problems, but there were many many warnings about basic safety, from removing items from cars, to room safety. Not sure if this is in a high petty crime area - but seemed very safe?

In the future, I will specifically look for a Drury Hotel when traveling in the Mid-West - excellent.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 25, 2014 via mobile

I've stayed here in the past, so I don't know why this experience was so bad, but I will never stay at a Drury again. The reservation had a request that was ignored, there were cockroaches on the second floor, bloody mucus on the shower curtain, long black hairs on the floor, mold in the shower, food crumbs in the carpet, and bird poop littering the door. Please see the photos. The general manager is reactive in responding to these issues, so until there is a new manager, I will not recommend staying there.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this review, July 16, 2014
Thank you for taking the time to shareyour feedback regarding your stay at Drury Inn & Suites Las Cruces. The pictures you posted are not what our guests should ever encounter nor what Drury has trained it's team to provide. Our hotel system is known for clean, comfortable, spotless hotels that provide exceptional customer service levels to our guests. As you know, we have exchanged emails regarding your stay trying to resolve some of these issues and we have honored our 100% Satisfaction Guarantee. We are very sorry for the issues you encountered and hope you will give Drury Hotels another chance to regain your confidence in our hotel chain.

Sincerely,
Sharon G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Citrus Springs, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2014

My sister recommended staying at Drury Inn, because of her good experience with her stays. This is our first stay at a Drury Inn and it won't be our last. The staff at Drury Inn & Suites at Las Cruces were great. The rooms are exceptionally clean and comfortable and you can't beat the price! The evening drinks and snacks are great. The location is good and you have an easy access from I-10.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowley, Louisiana
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2014

This is, in my opinion, a great hotel. A buffet dinner and drinks as well as a very nice breakfast were included with no extra charge. Exceptionally clean and comfortable. Very courteous staff. Would recommend. Easy access from I-10.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I've stayed here for overnight business trips several times, and each time has been good. Rooms are comfortable and clean. Evening drinks are nice, and morning breakfast is good. Convenient location and good service.

Room Tip: Rooms on the same side as the main entrance are probably quieter, away from interstate. I was on the...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truth or Consequences, New Mexico
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

We have made this an annual stop on our ladies shopping getaway trip. The hotel manager, Sharon and the front desk clerk, Sarah were very friendly and accommodating. There had been some issues with the type of room we specifically reserved but Sharon worked things out to make things work out for our specific needs. She went above and beyond in our eyes. The customer service level here is exceptional. The night time snacks and morning breakfast are very good. We will always return to Drury In & Suites Las Cruces and we would recommend it to anyone coming to the area. The location is convenient too!!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Las Cruces

Address: 1631 Hickory Loop, Las Cruces, NM 88005
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Las Cruces
#3 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Las Cruces 3*
Number of rooms: 130
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, "hot" means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. Conveniently located at I-10 and Avenida De Mesilla, only minutes from unique attractions, world-class dining, shopping and more. ... more   less 
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Also Known As:
Drury Inn & Suites Las Cruces Hotel Las Cruces
Drury Inn And Suites Las Cruces
Drury Inn Las Cruces
Drury Las Cruces
Las Cruces Drury Inn

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