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Drury Inn & Suites Las Cruces: Traveler Reviews

3.0 of 5
1631 Hickory Loop, Las Cruces, NM 88005
Hotel amenities
Drury Inn & Suites Las Cruces
Ranked #4 of 31 hotels in Las Cruces
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112 reviews from our community

    Trip type
Traveler rating
    63
    38
    9
    2
    0
Date Rating
North of Los Angeles
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Consistantly good!”
5 of 5 stars Reviewed January 13, 2013

We stayed in a double queen room in this hotel. The room was great, we arrived a bit early and the room was ready. The staff is great and very friendly. Slept very well here.

The evening food was good, but we went to the Cracker Barrel close by for breakfast the net morning because weekend breakfast doesn't start until 7am and we wanted to leave earlier.

We've stayed at this location before and it was still very clean and well managed.

Easy on and off from I-10.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kathy K about Drury Inn & Suites Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Really like Drury, dissapointed in this one.”
3 of 5 stars Reviewed January 5, 2013

I always try to stay at Drury when traveling with my dogs. Clean, comfortable, and good locations.(could use some more between Dallas and NM) - On our trip out to AZ. the King Suite room was fine as usual. However, on the return trip, when we stepped onto to the 4th floor it was incredibly cigarette smoke filled, as was the "non smoking" Suite. I called the desk and was moved to a 3rd floor "non smoking" Suite. This room had been smoked in as well. The front desk response was- we can come and "spray the room". Not great when you have smoke allergies! No other rooms available, so we stayed anyway. Overall Drury is great choice, just be careful of this one if you need non smoking.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Eagle32 about Drury Inn & Suites Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Las Cruces, responded to this review
January 11, 2013
Thank you for staying with Drury Hotels. We appreciate the feedback you gave on your stay with us in Las Cruces. We regret that your stay was not up to your past experiences. Your comments will help our team address these issues and provide better service in the future. We appreciate your business at all of our hotels and hope you will give us a chance in the future in Las Cruces.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kferrell1
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Very nice, convienent on and off highway”
4 of 5 stars Reviewed December 31, 2012

Booked last minute on there website. Hotel is in a quiet, safe area. Near several resturants. Easy off and on highway access. Used hotel as a overnight stop on road trip from Cali to Tx.
Hotel is very clean and seemed as if new. Staff were very friendly and always asking if we needed anything.

Had 2 queen beds and had enough space on room to allow for a pack in play or roll a away if needed. Bathroom was nice, updated and large.

Beds were weird. They were very bouncy, almost like being on a trampoline. Slept fine though. Didnt hear highway noise, but could slightly hear next door tv.

Breakfast was great! Oatmeal, eggs, sausage, biscuits and gravy, wafgles, cereal, pastries...lets just say breakfast buffet!

After staying at a string of crummy La Quintas, Drury will be our new go to hotel. They serve popcorn and soda in afternoon, hot buffet in evening and mixed drinks in evening as well..all free!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kferrell1 about Drury Inn & Suites Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix, az
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good enough”
3 of 5 stars Reviewed December 30, 2012

Our room was a King Suite. I stayed with my husband and 17 year-old daughter. The beds were horribly uncomfortable (like a trampoline) and there was very little cover... and it was cold outside (and inside). The room was basically clean and serviceable. I would return again if we get separate beds.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask stephanyaz about Drury Inn & Suites Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, Manager at Drury Inn & Suites Las Cruces, responded to this review
January 2, 2013
Thank you for staying with us at our Drury Inn & Suites Las Cruces. We do offer rooms with two beds, or rooms with one King bed at this location. I am sorry you did not have an outstanding night with us and we would have been happy to have switched your room to a two bedded room, and have brought you more blankets or looked at your heater with you. Our team is here to help ensure a great stay 24 hours a day, so please be sure to call upon any of our team when staying at a Drury Hotel. Thanks again for your feedback, and we hope that you will give us another try in the future.
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Tubac
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good if traveling with pets”
3 of 5 stars Reviewed December 28, 2012

We have stayed at several Drury Inn & Suites while on a road trip with our dogs. They certainly vary by location. This Drury was $10 less for a regular room, sitting on the freeway compared to another Drury where we had a very nice suite in a much more upscale location. The cleanliness here is to be questioned. A little pricey for what you get. If you are just looking for a place to stop over on a long trip this will do if you can get a decent rate.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Sharon L about Drury Inn & Suites Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, Manager at Drury Inn & Suites Las Cruces, responded to this review
January 2, 2013
Thank you for staying with us recently at the Drury Inn & Suites Las Cruces, NM, and for providing us feedback to help us get even better. We are very concerned that your experience was not as you had expected, especially regarding cleanliness. Drury Hotels prides itself in have extremely clean rooms, and we would like the opportunity to discuss with you what you might have seen or experienced so that we can improve going forward and avoid having other guests have a similar issue. Thank you for staying with us, and your feedback, and we hope to hear from you via phone so we can discuss further.
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Additional Information about Drury Inn & Suites Las Cruces

Also Known As:
Drury Inn And Suites Las Cruces
Drury Inn & Suites Las Cruces Hotel Las Cruces
Drury Inn & Suites Las Cruces Hotel
Drury Inn Las Cruces
Drury Las Cruces
Las Cruces Drury
Las Cruces Drury Inn
Address: 1631 Hickory Loop, Las Cruces, NM 88005
Region: United States > New Mexico > Las Cruces
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Las Cruces
#5 Family Hotels in Las Cruces
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, "hot" means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. Conveniently located at I-10 and Avenida De Mesilla, only minutes from unique attractions, world-class dining, shopping and more. ... more   less 
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