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“Overpriced” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Las Cruces

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Holiday Inn Express Hotel & Suites Las Cruces
2.5 of 5 Hotel   |   2635 South Valley Drive, Las Cruces, NM 88005   |  
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Ranked #11 of 32 Hotels in Las Cruces
Glendale
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
4 helpful votes 4 helpful votes
“Overpriced”
4 of 5 stars Reviewed July 5, 2014 via mobile

Despite being $30 more for the same type room in the previous HIE in Casa Grand, the room was considerably smaller. It was quiet and well maintained. Friendly and helpful staff. Breakfast was well stocked and included a variety of items. Nice but overpriced.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, July 7, 2014
Dear Barc2003,
Thank you for taking the time to review your stay with us.
We are pleased that you enjoyed your stay with us. Please know, we will be passing your comments to our management.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    42
    28
    11
    4
    5
See reviews for
35
23
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
San Diego, California
Top Contributor
58 reviews 58 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 25, 2014

En route to Oklahoma, we planned our stop here after a 12 hour drive from San Diego. I use Holiday Inn's and IHG properties when I can. This did not disappoint, familiar quality, service and hospitality. Right off I-10 and easy access to food, gas and other businesses we had a great stopover. Kudo's to staff who had a color board with our name indicating us as VIP Customers. A real nice touch!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, July 1, 2014
Dear Tony G,
Thank you for taking the time to review you stay with us.
We are very pleased to hear you enjoyed your stay with us. We are also to hear that you liked our board which displayed your name. Please know, we will be passing your wonderful comments to our staff.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 30, 2014

Stayed one night after a long day on the road. The rooms were comfortable and quiet. The staff was friendly and helpful. The check-in/checkout process was fast. The breakfast was quite good, continental buffet. We would stay there again. Excellent hotel for the price.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, June 2, 2014
Dear Nmp66,
Thank you so much for taking the time to review your stay with us.
We are very happy to hear that our staff, and hotel made your stay. Please know, we will be passing your wonderful comments to our staff.
Once again, thank you for your review and we look forward to having you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

Stayed here a couple nights on business. Rooms are clean and comfortable, and breakfast was good. The room I stayed in had a fridge, microwave, and small sink. Convenient location. The gym was very small though, and got crowded with more than two people in it.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, June 2, 2014
Dear Schouwia,
Thank you for taking the time to review you recent stay with us.
We are pleased to hear that you enjoyed your stay with us. Please know that we will be passing your wonderful comments to our staff.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 4, 2014

The room is nicely appointed with refrigerator and microwave. The bed was comfortable. The shower head was terrible. The ac unit was really loud, and every hallway and lobby smells like my aunt sal exploded. It is so perfumed that it's noxious.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, May 7, 2014
Dear Dnucci,
Thank you for taking the time to review your recent stay with us.
We would like to apologize for the inconvenience you experienced during your stay. Please know, we are currently in the process of replacing our air conditioning units.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Top Contributor
167 reviews 167 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed April 27, 2014

We were heading to Arizona when they closed Interstate 10 because of a dust storm. The front desk and Stephanie provided great service. She recognized us as Platinum Elite members and gave us great local info. We never planned on staying in Las Cruces, but they made the stay wonderful. The breakfast while standard HIE fare it was hot and well stocked.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, April 29, 2014
Dear Devilstowerwy,
Thank you for taking the time to review your recent stay with us.
We are very pleased to hear that Stephanie made your stay with us. Please know, we will be passing your wonderful comments to her.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blanco, Texas
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 21, 2014

We stayed at this hotel 2 weeks ago. We did not have a reservation. When we stopped in El Paso for lunch, my husband found a "hotel coupon" book where this hotel was listed. The ad stated a queen size room was approx. $90.00. Well, not so fast. The ad did state you could not reserve a room in advance. When we arrived, I asked about this ad. I was told the hotel did not have any rooms available at this great price. In the morning, when we checked-out, I asked the manager about the ad. She told me that they do not hold any rooms at this price. If at the end of the night, they have any rooms available, then, possibly, you might get this deal. Pretty flim-flam to me! So if you think you might get a good deal, think again!! The room was clean and the staff friendly.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, April 23, 2014
Dear Foodie53_11,
Thank you for taking the time to review you recent stay with us.
We would like to apologize for any inconvenience during your stay with regards to pricing. Please know, we will be passing your comments to our staff, and management.
Once again, thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Las Cruces

Address: 2635 South Valley Drive, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Las Cruces
#10 Business Hotel in Las Cruces
#11 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Las Cruces 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Las Cruces. Enjoy a relaxing stay in our beautiful Las Cruces Holiday Inn Express Hotel & Suites near New Mexico State University and just a few minutes from historic Old Mesilla. Families enjoy this Southern New Mexico hotel because of our great location near New Mexico State University,and because we are conveniently located just off I-10 and I-25 with easy access to nearby Las Cruces attractions. These attractions include Historic Old Mesilla,the New Mexico Farm & Ranch Heritage Museum and the Las Cruces Farmers & Crafts Market. Leisure travelers can shop at nearby Mesilla Valley Mall or the historic Old Mesilla Plaza, featuring over 40 Southwestern craft shops. Lodging in Las Cruces puts you in the center of the Old West's history. Why settle for cheap lodging in Las Cruces, New Mexico when you can enjoy our comfortable and smoke free hotel near Old Mesilla? Business travelers will appreciate our close location to New Mexico State University, as well as our meeting rooms, free high-speed Internet access and a 24-hour business center with copy, print and fax services. Our Southern New Mexico hotel provides a complimentary hot breakfast bar, a well-equipped, 24-hour fitness center and an indoor, heated pool with a spa & steam room. Book your reservations now and take advantage of our great Las Cruces hotel deals and rates for your next stay in New Mexico. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Las Cruces
Las Cruces Holiday Inn
Holiday Inn Las Cruces

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