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“Good choice in Las Cruces” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Las Cruces

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Holiday Inn Express Hotel & Suites Las Cruces
2.5 of 5 Hotel   |   2635 South Valley Drive, Las Cruces, NM 88005   |  
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Ranked #11 of 32 Hotels in Las Cruces
Boise, Idaho
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
“Good choice in Las Cruces”
4 of 5 stars Reviewed June 15, 2013

We have always been pleased with Holiday Inn Express and this property was fine too, but I think it was overpriced compared to others considering that the neighborhood is just ok. I wished we could have shopped for another hotel except we were too tired to go looking. We stayed 2 nights. The room and amenities were nice and clean. Wifi worked well. The desk staff was friendly.

It was annoying that the decaf coffee and hot water for oatmeal were not ready at the start of breakfast on both mornings. It was so late the second morning we had to skip it because we needed to leave. The desk staff could not locate the breakfast staff. Also the ice machine next to our room was very loud every time it cycled on and off. Other than that, it was a good stay.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, June 17, 2013
Dear Spudslug,
Thank you for taking the time to review your recent stay with our property.

We would like to apologize for the inconvenience the lack of breakfast bar items caused you. Please know that we will be showing your comments to our staff so this situation is remedied.

Once again, thank you for your review and we hope to have you and your family as our guests in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    46
    28
    11
    4
    5
See reviews for
37
25
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Brooklyn, New York
1 review
4 of 5 stars Reviewed May 18, 2013

I'm on tour with my band and every hotel sort of blurs together, but I had a good experience with the staff at this one. Our stay was comfortable. I left behind a jacket, and the hotel was kind enough to FedEx it to me. Thanks to Natalie for that.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, May 20, 2013
Dear Rachelsuze,
Thank you for taking the time to review your recent stay with our property.
We are pleased to hear that you enjoyed your stay as much as we did having you as our guest. We are also pleased that you received your lost property. We will be passing along your great comments to our front desk.
We look forward to having you as our guests in the future.

Sincerely,
Daniel Duarte
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ingram, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2013

We love this property. Our front desk clerk who has been there for years, Daniel, is such a professional and fun employee. Every year we pass through and he always remembers us. Rooms are great, clean, large. Breakfast is always good. Always clean and always feel secure and look forward to the stay, coming and going across country. Thanks, Holiday Inn Express.

Room Tip: Any room is good. All quality rooms.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, May 13, 2013
Dear Sandy56025,
Thank you for taking the time to review your recent stay with our property.
We are pleased to hear that you enjoyed your stay as much as we did having you and your husband as our guest. You were a pleasure to have at our hotel and we look forward to your next visit.
Once again thanks for taking the time to review us and we hope to see you soon.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed April 24, 2013 via mobile

Checking in went well to start, it seemed to be one of the nicer hotels in area but a little over priced, they had parking for a trailer though and said would keep an eye on it. We were toward the end of our trip from Florida and just needed somewhere to rest for the night that had breakfast. We arrived late night/early morning and check in went quick and they had a cart for luggage which was nice. We were told the pool/spa was being re done so got a bit of a discount but it was just the AAA discount so having AAA did no good this night. The smell was very strong, much like cologne, but just thought it was the front desk attendant. We were probably there for about 6 hrs before we got back on the road. After checking out and continuing on the road home we were checking our account and noticed 2 $300 charges on top of our $130 room charge!.. After waiting days to hear back from a manager we finally heard that the smell we were smelling is some kind of anti-smoke smell stuff. I guess our room had a smell of smoke and we were charged $300 for it, this messed up our travels big time. They gave us no warning or anything, they said we didn't read the fine print pretty much and they didn't need to inform us of any extra charges being received... Will never stay at a HIE again!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, April 25, 2013
Dear Love2Trvl247,
First let me thank you for reviewing your recent stay with our property.
We apologize for our air freshener in our lobby, and apologize for any inconvenience this may have caused you during your check in. Please know we have since lowered the out put of the air freshener.
We also apologize for not informing you of our non-smoking policy, and fees. We are a 100% non smoking and pet free hotel.
Once again, Thank you for taking the time to review our property.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Top Contributor
151 reviews 151 reviews
59 hotel reviews
Reviews in 54 cities Reviews in 54 cities
231 helpful votes 231 helpful votes
4 of 5 stars Reviewed April 23, 2013

This HIE is the best Holiday Inn Express we've ever stayed at and we have been to many. The decor is great, all staff interactions were extremely positive. It's a larger facility and as such has two elevators so even on a busy weekend, there was always an elevator available. It's very near, couple blocks, to the Events Center, making this HIE a convienient location for attending events there. Breakfast was the usual HIE but the lady in attendance was absolutely on top of things. Very highly recommend this property.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, April 24, 2013
Dear Vagabundos,

Thank you for taking the time to review your recent stay with our property.
We are pleased to hear that you enjoyed your stay as much as we did having you as our guest. We will be passing your wonderful comments to our staff.
We hope to have you and your family as our guests in the future. Once again, we thank you for great comments and taking the time to review our hotel.

Sincerely,

Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
109 reviews 109 reviews
51 hotel reviews
Reviews in 67 cities Reviews in 67 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 21, 2013 via mobile

I was surprised to read the earlier reviews. We found the hotel clean and friendly. There is a Mexican restaurant next door that was good, so we didn't have to drive. The room was clean with a really comfortable bed. The breakfast bar was also clean and well stocked. We'd certainly stay here again.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, March 22, 2013
Dear ScrappyTexan,
Thank you for taking the time to review you recent stay with our property.
We are very pleased you enjoyed your stay with us. We will be passing your wonderful comments to our staff.
We look forward to having you and your family as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013 via mobile

After a hot nights sleep, I read some reviews and I'm looking at the motion sensor right now. And it frustrates me that this is constantly checking to see if there's activity in the room so it can shut of as much as it can, just to save money. But when I wave my hand back and forth in front of it while it's set for 60 and it's like 80 in the room, and it doesn't turn on, we're gonna have a problem. Especially when I'm trying to sleep. Good thing it was cold outside so I could open a window up and finally get relief.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel D, Front Office Manager at Holiday Inn Express Hotel & Suites Las Cruces, responded to this review, March 18, 2013
Dear Jmanno33o,
Thank you for taking the time to review your recent stay with our property.
We apologize for the inconvenience our air conditioning system caused you. Please know that are currently taking steps to remedy this situation.
Once again, we thank you for your review and we hope to have you as our guest in the future.

Sincerely,
Daniel Duarte
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Las Cruces

Address: 2635 South Valley Drive, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Las Cruces
#14 Business Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Las Cruces 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Las Cruces. Enjoy a relaxing stay in our beautiful Las Cruces Holiday Inn Express Hotel & Suites near New Mexico State University and just a few minutes from historic Old Mesilla. Families enjoy this Southern New Mexico hotel because of our great location near New Mexico State University,and because we are conveniently located just off I-10 and I-25 with easy access to nearby Las Cruces attractions. These attractions include Historic Old Mesilla,the New Mexico Farm & Ranch Heritage Museum and the Las Cruces Farmers & Crafts Market. Leisure travelers can shop at nearby Mesilla Valley Mall or the historic Old Mesilla Plaza, featuring over 40 Southwestern craft shops. Lodging in Las Cruces puts you in the center of the Old West's history. Why settle for cheap lodging in Las Cruces, New Mexico when you can enjoy our comfortable and smoke free hotel near Old Mesilla? Business travelers will appreciate our close location to New Mexico State University, as well as our meeting rooms, free high-speed Internet access and a 24-hour business center with copy, print and fax services. Our Southern New Mexico hotel provides a complimentary hot breakfast bar, a well-equipped, 24-hour fitness center and an indoor, heated pool with a spa & steam room. Book your reservations now and take advantage of our great Las Cruces hotel deals and rates for your next stay in New Mexico. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Las Cruces
Las Cruces Holiday Inn
Holiday Inn Las Cruces

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