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“Gone down a bit” 3 of 5 stars
Review of Comfort Inn & Suites Las Cruces

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Comfort Inn & Suites Las Cruces
2.5 of 5 Hotel   |   1300 Avenida de Mesilla, Las Cruces, NM 88005   |  
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Ranked #18 of 32 Hotels in Las Cruces
Port Orange, Florida
Top Contributor
108 reviews 108 reviews
38 hotel reviews
Reviews in 62 cities Reviews in 62 cities
59 helpful votes 59 helpful votes
“Gone down a bit”
3 of 5 stars Reviewed March 26, 2014

Stayed here a few years ago and enjoyed the stay, returned March 22 and found it has gone down a little. Bed was lumpy and AC was noisy. Breakfast was very good but I think will look else ware next time.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    30
    24
    19
    10
    7
See reviews for
19
36
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Incline Village, Nevada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2014

This hotel is a good place to stay. Spacious rooms, very comfortable bed and fluffy pillows, spacious bathroom and a nice breakfast. The only two complaints were the a/c did not cool the room at night and the exercise room was very tiny with no bench or chair for lifting free weights and no water. The two cardio machines were brand new. The pool and jacuzzi were closed.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 29, 2014 via mobile

I called ahead for a room reservation, but was not told that the interstate exit to the hotel location was closed for construction. We had to go to the next exit and wind our way around the area to find the hotel. I attempted to call the front desk for directions, but the phone rang..and rang...and rang...and.....
The room was spacious, the bed and pillows very comfortable and we had a good night's rest. Next morning at breakfast....no coffee....no scrambled eggs....no visible salt and pepper....eventually, all were replenished...but, it was obvious that they could not keep up with the guests eating there.
Checkout.....computer was extremely slow...I waited ten minutes while the desk clerk attempted....and attempted.....and attempted to print my receipt. I give it an average rating....as I felt it was clean and comfortable.....just understaffed and slow.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed December 19, 2013

This COULD be a great deal, the exact same hotel in Deming is I give five stars. When I checked in they failed to inform me that their boilers were being fixed and they didn't have any hot water or even any cold water pressure in the showers, and it wasn't restored while I was there. I tried to get a refund or a comp stay, but the manager wouldn't take my call or call me back after repeated attempts.

That said, it was probably an isolated incident, but also the indoor pool wasn't heated, the Sauna was permanently out of order, my non-smoking room smelled like smoke, and there was a massive dripping leak in the ceiling of the hallway outside my room, and there wasn't even a bucket under it, just soaked the carpet all night. The mini-fridge was so loud you had to unplug it to watch TV, and the TV was a small old tube style with fuzzy picture.

The GOOD: This is the closest hotel to Old Mesilla and is a nice walk on wide sidewalks. There is a great restaurant behind the hotel called Q's Steakhouse. The infrastructure is there for a good hotel, but it reeks of a cheap owner.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 13, 2013

Driving from Scottsdale AZ on our way to San Antonio TX we stop to rest at Comfort Inn @ Suites, it was good, customer services was excellent, Room was clean, and we got a good rest. The only thing schould be taking care is the elevator carpet was nasty and the hallway carpet to.

Room Tip: Always choose higher floor far away from vendor machine or elevator.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardner, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 11, 2013

We stayed here for one night during a cross country trip. Clean comfortable and conveniently located. Close to everything, can walk to some (although there was road construction) easy to drive. Staff friendly and helpful. Very thankful for the laundry facilities on site. Would recommend to others and stay again. Refrigerator and microwave in room - handy.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 8, 2013 via mobile

Great location, great price, great room. I stayed in November for ten nights. The room was spacious, and very comfortable. The hotel is within walking distance of a shopping center with several eating places (including the city's best Japanese/sushi place), and very close to the events center. I travel frequently on business, and this place is definitely in my top ten of any city.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Las Cruces

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 32 Hotels in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Las Cruces 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn And Suites Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

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