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“decent location” 4 of 5 stars
Review of Comfort Inn & Suites Las Cruces

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Comfort Inn & Suites Las Cruces
2.5 of 5 Hotel   |   1300 Avenida de Mesilla, Las Cruces, NM 88005   |  
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Ranked #25 of 32 hotels in Las Cruces
Saint Louis, Missouri
Top Contributor
310 reviews 310 reviews
32 hotel reviews
Reviews in 113 cities Reviews in 113 cities
75 helpful votes 75 helpful votes
“decent location”
4 of 5 stars Reviewed October 31, 2013

This one is visible from the interstate--a plus. Again, the TP and facial tissues are thin, thin, thin. Our HVAC wasn't operational, and the staff immediately relocated us to another room. The staff referred us to a great restaurant for dinner. There's street construction, but that's not a fault of Choice.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Los Lunas, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 15, 2013

Glad to find a hotel that provided Gluten-free items for breakfast. Their complementary breakfast included eggs, bacon and yogurt. They also had waffles, cereal and fruit. The room was large and clean with a microwave and refrigerator.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2013

My wife and I are both retired and we travel quite a bit. We had stayed in this hotel several times in the past and the last time we had a less than perfect experience which we spoke to the innkeeper about. This stay could not be better from the arrival to the checkout. The breakfast was great and I would strongly recommend this hotel.

Room Tip: all floors are excellent
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Socorro, New Mexico
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 18, 2013

This is an older property but clean and the location is so-so, depending on what you are doing in Las Cruces.
The check in staff was very accommodating.
The hot tub was only warm but the pool was nice and clean.
My biggest gripe is the Steam Room was out of order (closed) and has been that way for months according to those that know. It is the standard “Maintenance is waiting for a part” answer.
I selected this property specifically because it advertised a steam room only to find out NOT!
The Pizzeria across the street could be a winner if you spend the time working with their complex menu. No beer, just wine. Lots of locals.
Red Hawk golf course is too physically tough for seniors.
Access to I-10 South at the 140 interchange is closed due to construction.
We stayed here on the rewards program for 10,000 points which was too much considering the steam room was K-puut. Day’s Inn down the street was going for $60.
If the steam room and the rest of the property were in full operation I would stay here again.

Room Tip: Room 112 near the pool had luke warm water in the late afternoon because it is near the laundry but...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela B, Manager at Comfort Inn & Suites Las Cruces, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pamela Parker Bolton
General Manager
Comfort Inn & Suites
5755271050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 26, 2013

This hotel was in a great location just off the freeway and right next to Old Mesilla. The rooms were standard size and were clean and comfortable. There was the normal choice of foods at breakfast but we had to ask each day for certain items to be replenished. The indoor pool and spa area was good and opened out on to a small patio at the back of the hotel. This was however a disappointment as it was equipped with old furniture and no screening from the pool machinery. A little bit of refurbishment would make this small area a much nicer place to enjoy the sunshine.
We felt this was a basic hotel that with a little upgrading in certain areas, it could be a good hotel.

Room Tip: Always choose a top floor
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio, texas
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 21, 2013

I stayed here in mid August 2013. The hotel is an older property with older furnishings that appear quite worn. Having said that, we just a needed a place to sleep to finish our journey with the kids. However, the beds were not that comfortable. The hotel boasts an indoor pool but be aware- it is very filthy according to my children and husband who lasted only 5 minutes and immediately came out to go shower. Their swimsuits suits stunk and when I asked why- my husband and kids said the water stunk, was cloudy, and the floor of the pool was slimy. After showering, the kids wanted to connect to the net which didn't work and then turned on the tv which also didn't work. When I called the front desk, the lady told me they have a tech working on both and they should work soon- however it took over an hour to fix and by that time we were exhausted and slept. The free breakfast was just some cereal, milk, eggs, coffee, breakfast meat, bagels, and toast. If I would choose again, I would definitely choose a much newer hotel with better sleep quality and newer facilities.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2013

We stayed at this hotel because of the room rate quoted to us over the phone and because of the promise of a hot breakfast. When we checked in, we were charged $20 more than the promised rate. The room was adequate, but not remarkable. In the morning, the breakfast buffet had run out of items. An hour later, those items were replaced, but others had run out. The elevator didn't work; in order to get it to the second floor so we could take our luggage downstairs, we had to walk down to the first floor and then ride the elevator back up. The men's room in the lobby was out of toilet paper. Overall, basic services were neglected.

Room Tip: Stay someplace else.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Las Cruces

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Las Cruces 2.5*
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Also Known As:
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn And Suites Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

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