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“BEST OF 12 HOTELS DURING ROAD TRIP” 5 of 5 stars
Review of Comfort Inn & Suites Las Cruces

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Comfort Inn & Suites Las Cruces
2.5 of 5 Hotel   |   1300 Avenida de Mesilla, Las Cruces, NM 88005   |  
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Ranked #27 of 32 hotels in Las Cruces
Houston, Texas, Usa
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
15 helpful votes 15 helpful votes
“BEST OF 12 HOTELS DURING ROAD TRIP”
5 of 5 stars Reviewed April 28, 2013

Well worth the stop. Night one of extended road trip and we were greeted with a smiling face, clean and quiet room. Great water pressure in shower, room was very clean, large tv and coffee in lobby was hot and fresh at 7 p.m. Spending approx 200 nights a year in hotels I found this on well worth the time to write a review.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 people have reviewed this hotel

Traveler rating
    18
    21
    18
    10
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Roswell, New Mexico
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2013

Very nice motel. One family did take up a lot of the pool with their kids. Very rude. Some of parking was taken up by patrons from a nearby restaurant and bar so I had to park in bar parking lot. Not enough parking .
Room was great. Very nice. Breakfast was the same daily. Frozen egg omelets were good but variety would have been nice . Waffles were good. But breakfast was free so that was nice . Did not have to go out for breakfast which is always a plus.
Room only had a dining chair instead of recliner or other comfortable chair. And tub would not fill up for a bath so had to take showers.
Otherwise great stay and they are pet friendly which is a plus . They do have an elevator so you don't have to climb stairs with luggage also a plus.
There were a lot of loud people and kids yelling and running down the hall in the mornings which is the parents fault not the motels but it made it hard to sleep.

Room Tip: Stay away from lobby area
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces
1 review
2 of 5 stars Reviewed April 16, 2013

I booked this motel on it's name and assumed I would get the good quality room that I have gotten in other Comfort properties. I was very wrong. The bed was as hard as a rock, and I was very uncomfortable sleeping on it. The carpets are frayed, worn and beyond cleaning. I will not stay there again.

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Valley, Arizona
Top Contributor
194 reviews 194 reviews
62 hotel reviews
Reviews in 69 cities Reviews in 69 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed April 13, 2013

This is a good location for exploring Mesilla and west Las Cruces. Check in clerk less than desired. Asked for upper floor room and she gave us 110, which is first floor, next to breakfast room. Asked for another room upstairs, and she gives us one next to elevator/ice machine, facing street which is very busy and this was early in the check in times.
Room was comfortable, clean which is what we want. Starting to look worn already, but it does seem to be a busy place. Typical breakfast items.

Room Tip: Local coffee shop, the Bean is just down the street. Dinner at the Savoy is soooo worth it. If a cou...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Las Cruces, New Mexico
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 4, 2013

I stayed at this hotel on two separate occasions. Both of which were very pleasant stays. I found the rooms adequate, albeit the sink/toilet area was a little tight. The breakfast was very good and I loved that there were hard boiled eggs available! More hotels should do this!! The staff on my first stay, front desk specifically, were not helpful nor interested. My second stay, however made up for his careless colleague the previous time and assisted me with all that I needed. The pool area is a nice size too, sauna was not working though. breakfast area was clean and staff were helpful int hat department.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed February 17, 2013 via mobile

Don't come here I know from experience that the person at the front desk was never really there and when I asked for towels they said they ran out completely... That is unprofessional. And a minus is that the pool open at 10am -10pm.....basically it was just okay

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amarillo
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 15, 2013

My husband and I spent two nights at the Comfort Inn & Suites in October 2012. When we returned home we realized my husband had left a pair of levis and leather belt in the room. I called the motel, and was told that they had been found and were in the managers office. I was told they would be sent to us, and charged to our credit card. After many phone calls to the manager Hilda Aguilar that were never returned nor were my e-mails to her answered, I sent my cousin who lives in Las Cruces to retrieve the items. She was told by the manager that she didn't know what happened to them. I contacted customer relations of Comfort Inn & Suites, and was told they would contact the manager and she would have 72 hours to respond to me. This was Dec. 19th and this is Jan. 15th and she has never responded. I contacted the corporate office of Comfort Inn & Suites and was told I would have to work with customer relations, which I've already done to no avail. I contacted the court house in Las Cruces and the owner of the motel is Mega Hotels LLC, and their address is the same as the motel. I'm sure if I tried contacting it, I would get nowhere as that seems to be the protocol of this motel.

So, my advice if you stay at this motel, do not leave anything in the room, as you will never see it again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose P, Manager at Comfort Inn & Suites Las Cruces, responded to this review, January 16, 2013
We apologize for the inconvenience I will contact you as soon as possible to fix the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Las Cruces

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 32 hotels in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Las Cruces 2.5*
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Also Known As:
Comfort Inn And Suites Las Cruces
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn

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