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“Quiet and Comfortable Hotel” 4 of 5 stars
Review of Holiday Inn Express & Suites Las Cruces North

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Holiday Inn Express & Suites Las Cruces North
2.5 of 5 Hotel   |   2142 Telshor Court, Las Cruces, NM 88011   |  
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Ranked #2 of 33 Hotels in Las Cruces
Certificate of Excellence
Westland, Michigan
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Quiet and Comfortable Hotel”
4 of 5 stars Reviewed October 11, 2013

This hotel is fairly new and it is clean and nicely decorated. The guest bedrooms are large and the bedding is nice and comfortable. The building is located far enough away from the highway so that traffic noise is not a problem. Breakfast is included and there are hot rolls and some hot food like omelets, scrambled eggs, sausage and bacon. We were a group of 48 people on a bus tour of New Mexico and we were given a warm welcome by the staff.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, November 17, 2013
Dear pibbotso,

Thank you for your kind words. Yes, we are fairly new. We just turned 2 years old Nov 8, 2013 and still Las Cruces' newest hotel. We are so happy that you and the others on the bus tour enjoyed the welcome reception. We hope see you again soon.
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150 reviews from our community

Traveler rating
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    55
    6
    3
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
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English first
Sahuarita, Arizona
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 9, 2013

We stayed at this hotel several times while driving from Denver to Tucson. The rooms are clean and have plenty of room. Breakfast is okay. The pet fee is extremely reasonable, especially if only staying one night (with a small cat). The only problem was the inability to get a room facing the rear (where the trailer and truck parking is located), even though the request was made in advance. Staff is friendly and courteous.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, November 17, 2013
Dear Kathy H,

Thank you for taking the time to review our hotel. Glad you found the pet fee reasonable and a good resting spot for trip to Tucson. I apologize that we did not have a room facing the rear as requested. All comments and suggestions are taken very serious and rest assured that your concerns have been addressed. We hope to see you again soon.
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Detroit, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

The hotel personnel was outstanding in their respective roles to assist your comfort needs. They were also helpful in locating areas of historical interest, shopping locations and information on the Carlsbad Caverns. The Carlsbad Caverns is a wonderful place to visit, it is part of our National Parks Service. I highly recommend visiting Carlsbad Caverns, etc.

Room Tip: Check out all the historical sites and the many artisan work shops.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, October 8, 2013
Dear Dorothy H,

Thank you for taking the time to review our hotel. We are so happy that you found the hotel personnel outstanding to assist you with your comfort needs.

We are glad that you were able to enjoy Carlsbad Caverns during your brief visit with us. It is truly an amazing place.

We hope your travels bring you back through Las Cruces, when it does, we will be here for you. Until then, safe travels.

Victor D.
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Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed September 1, 2013

The good: The rooms are large, clean, modern and spacious and quiet. In the king room we had a nice work desk, large HD flat panel TV, a dorm size fridge, coffee maker and a small microwave which comes in handy. Even though the bed does have a pillowtop I still found the base hard and woke up several times due to back pain - my husband said it was fine for him, so really this is just very subjective and does not take away at all from the nice room. Included in the price is free breakfast with many choices and free internet in your room. The hotel and lobby area are also very clean and beautifully decorated. The staff were okay but not as friendly as other HIE's we have stayed at - we did not use the pool.

Needs improvement - We left about 9 AM to do some hiking and returned pretty hot dusty and tired about 2:30pm. When we walked into our room we noted that our room had not yet been serviced so we just put the "privacy" notice on our door. About 3pm the front desk called and asked if we wanted our room serviced and we explained that we were out all day and were tired and taking showers so we would skip the cleaning. She explained that they had a lot of checkouts that day so they try to do all those rooms first before servicing the guest rooms who are staying over. I am not sure I agree with that rationale but we are not high maintenance so it really was not that big of a deal for us, but it may be for some. If it is a busy weekend or holiday perhaps they should increase staff in order to accommodate everyone.
My only other issue was the room temperature. We had a west facing room and when returning in the afternoons the room was always very warm and stuffy despite having the AC unit on its lowest setting and having the blackout curtains closed. It would take a couple of hours after sundown to bring the temp to a comfortable level.

Room Tip: Do not choose a west facing room in summer months
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, October 8, 2013
Dear zaney,

Thank you for taking the time to review our hotel. We truly appreciate the feed back. We accommodate many guest and our goal is to create a great hotel that guest love. We are happy that you found the room clean, large, modern and quite.

Thank you for bringing to our attention that housekeeping did not get to service your room and that it was stuffy upon your return from your hike. Please accept our sincere apology.

Please be assured that the issues that you have raised have been addressed and appropriate action has been taken. There's no excuse for anything less than complete guest satisfaction.

We look forward to your next visit with us soon.

Victor D.
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Chandler, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2013

The title says it all....I intentionally schedule trips so that I can stay at this hotel if I am anywhere near Las Cruces, NM.

I spend about 6 months a year on the road and I try to find hotels of this quality to make life a little easier. Something that always stands out to me when checking in is that they recognize me as a platinum member and give me a snack. As you know, not all properties do this. This little gesture does a lot to make a day better!

The front desk staff at this property have never failed to give me a room upgrade when available (another thing not every property does) and have always treated me very well. The front desk staff often sets the tone for a hotel stay and this staff is first rate. I frequently travel on government business and I have always been offered the government rate at this property. As you government travelers know, sometimes this is hard to come by and not getting this rate can make govtrip vouchers a hassle.

The facility and the rooms are in like-new condition. The beds are great and the bathrooms are spacious and always clean.

Restaurants are close by and it is easy access on/off the interstate. I highly recommend this property.

Room Tip: They have at least one extended stay room with all the ammenities...ask for this if you plan to stay...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, August 14, 2013
Dear shawn c,

Thank you for taking the time to review our hotel! I am ecstatic to learn that you "plan your trip around staying at this hotel." Wow! I will be sure to share your comments with the staff. The work hard every day to create a hotel guest love. Again, thank you, and we will be here for you next time you are in town. Safe travels.
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Las Cruces, New Mexico
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 12, 2013

Great location, room was very clean and tidy. Very comfortable beds and bedding. Workout area is very small. First day there one treadmill was out of order - but - was fixed next day so that is a plus to me. Only nit picks would be it seems desk staff can't see the reception area very well and often no one was there. Also, though maybe typical for this class of hotel, the noise coming from the room above (ESPECIALLY the bathroom) was very loud and noticeable.

Room Tip: Consider asking for a top floor room.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, August 13, 2013
Dear JPL19,

Thank you for taking the time to write your review. We are glad you found the hotel to be clean and tidy. Your comments and concerns are genuinely appreciated. We hope to see again soon.
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Santa Fe, New Mexico, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2013

I had not stayed at a Holiday Inn in more years than I can remember. However, I don't remember them ever being this nice...exceptionally clean. The staff was friendly and more than happy to help...we had 4 people but only 3 towels in our room which they got immediately and they were out of towels both times we went to the pool but brought those quickly as well. I had read reviews that this hotel was a little off the interstate so it was very quiet and I absolutely agree...no jake-brake sounds at this hotel. I had also read that the beds/pillows were excellent. Again, I absolutely agree...had the best 3 nights of sleep in a hotel in years. Lastly, the breakfasts were good enough to last us through the morning until lunch time. The only negative, if you can call it that, is that this hotel is a little tricky to get to the first time. All in all, I would absolutely stay here again and recommend to others.

Room Tip: We were on the east side of the building on the 2nd floor...very quiet AC and quiet room!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor D, General Manager at Holiday Inn Express & Suites Las Cruces North, responded to this review, August 1, 2013
Dear Jacqueline G,

Thank you for choosing stay at Holiday Inn once more. We are truly excited that you choose to stay here at our Holiday Inn Express & Suites. Your comments are truly appreciated. We are glad you found the staff was friendly and more than happy to help and the hotel clean. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Las Cruces North

Address: 2142 Telshor Court, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 33 Hotels in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Las Cruces North 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Las Cruces North is exquisitely designed in contemporary southwest styling. Conveniently located right off I-25 and minutes away from I-10, we're within a short distance to wide variety of restaurants and shopping as well as short distance from Historic Old Mesilla, New Mexico State University, Mesilla Valley Mall, and Space Port America. Our 100% non-smoking hotel offers an indoor pool, whirlpool, complimentary hot breakfast buffet, wired and wireless high speed Internet, 24 hour business and fitness centers as well as flexible meeting space that accommodates up to 75 people. All of our extra spacious rooms feature a refrigerator, microwave, luxurious new bedding and a multimedia flat panel television. Guests will appreciate being close to El Paso, Texas, Juarez, Mexico, New Mexico State University Golf Course, White Sands National Monument, Aguiree Springs, Las Cruces Museum of Natural History, Stahmann Pecan Farms, Sonoma Ranch Golf Course, Gadsden Museum, New Mexico Farm and Ranch Museum, Mesilla Valley Bosque State Park, Las Cruces Farmers & Crafts Market and the spectacular Organ Mountains that provide excellent mountain biking and hiking opportunities. Las Cruces offers you rich New Mexico culture, over 350 days of sun shine, outstanding Mexican food, and plenty of activities for the outdoors enthusiast, so Stay Smart®. ... more   less 
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