My husband, daughter, and myself stayed here for three nights while visiting my son who lives in Las Cruces. After our three night stay we left and then came back for 1 more night before we started on our way back home. Our first stay was wonderful. This is a very clean and comfortable hotel. Room was large, beds were super comfortable had a refrigerator and micro which was helpful. Breakfast was good. Check in on first visit was excellent. Young man was very pleasant gave us bottled water since we are priority members. Also had good cookies every nite. Only downsize was a slow elevator. When we checked out I asked the girl if we could have the same room when we returned in two days and if not please put us on the top floor, she replied we could have the same room. Great.
On our return we checked in and same girl was there and she gives me a room on the second floor I tell her about check out and she tells me she remembers me, but only promised the same type of room, manager overhears her and moves me to top floor and a suite, which was the same room only with a small sink added and a cabinet, but I did appreciate that he did that, but as I go to leave she gives me no water, which she just gave to the man in front of me since he was a priority member, I think she was not happy with me. I understand requests are just that, requests, but please don't promise something and then try to get out of it by lying, just admit you made a mistake
Overall I think this is an excellent hotel in a great location, quiet, clean, great mattress, new furnishings, great breakfast.