We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly staff - good experience” 4 of 5 stars
Review of Hilton Garden Inn Las Cruces

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Garden Inn Las Cruces to your Saves list
Hilton Garden Inn Las Cruces
3.0 of 5 Hotel   |   2550 Don Roser Drive, Las Cruces, NM 88011   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Earn 2X HHonors Points
Ranked #3 of 34 Hotels in Las Cruces
Certificate of Excellence
Level Contributor
178 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Very friendly staff - good experience”
4 of 5 stars Reviewed July 22, 2014

After reading some of the reviews below, we were skeptical - even checked the bed for bedbugs! Alas, no bedbugs - the bedding was immaculate and very comfortable. The air conditioning did kick on and off all night which was a little irritating, but otherwise the room was quite comfortable and had a nice view of the Organ Mountains. The breakfast was the most disorganized part of our experience. Not well laid out as other Hilton Garden Inns we have experienced. You had to stand in line to place your order for breakfast - the buffet had no hot food, so you had to wait for it to be prepared. Once we got our food, it was fine - no complaints. It just was not well laid out for what was a pretty big crowd of people on a couple of busy mornings. The staff who worked the breakfast area were quite friendly. The bar was ok - pretty pricey. The front desk staff were all very friendly and welcoming. There was a fire alarm in the middle of the night on our first night there. Everyone went outside. Eventually the fire department came, the alarm went off and everyone went back to bed. We never had an explanation from a staff member, and when we inquired the next morning, they didn't know what cause it. Some general communication and apology for the inconvenience would have been nice.

Room Tip: Ask for a room on the East side of the hotel with a view of the mountains and opposite the Interstat...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank JaniceHalfmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 5, 2014
Thank you for taking the time to write a review and for being our guest. We are glad that you found your room to be comfortable and clean. Our maintenance team is working to reduce the noise of the A/C. We also appreciate your honest comments about breakfast and regret that you were disappointed. Our goal is to provide a fresh, made-to-order breakfast but as a team, we will consider your suggestion and perhaps include some buffets during particularly busy time periods. Thank you for recognizing our team and their hard work, particularly our breakfast team and our front desk staff. The unexpected fire alarm was certainly disruptive and we apologize for the inconvenience. We have repaired the fire alarm and it is now working properly. We have used this incident to discuss and improve our process of communication and guest service during these types of incidents. Your comments have helped to make us a better team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

473 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Fort Worth, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

The hotel was great!! The pool are was beautiful and relaxing. The rooms, gym, and courtyard were all very clean and well kept. The best part about the room was the air conditioning. I lived in Las Cruces for years and know the importance of a good air conditioner in the middle of July. My room got down right chilly. There is a convenience store right next to the property. It is also has convenient access to 1-25. I would definitely stay here again.

The only con I saw from this hotel was that I stayed there numerous days. In the entire time, the ice machines were not working.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 5, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, United States
1 review
5 of 5 stars Reviewed July 13, 2014

Excellent breakfast with an option to include the local New Mexico Green Chile flavors, also beautiful courtyard/swimming pool. The rooms, lobby, and staff are all very nice as you would expect from a Hilton Garden Inn. Also has a really nice convenience store and gas station in the parking lot. Easy access to I-25 and NMSU.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 5, 2014
Thank you for your review. Our team prides itself on having a hotel that reflects its community, and New Mexico green chile is certainly part of our community. We want our guests to feel like they get all of the benefits of staying at a Hilton Garden Inn with a little extra, and we are pleased that you felt that way. We are glad you enjoyed everything and welcome you back real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 9, 2014

After 1st nights stay, found ticks, fleas or some other form of blood sucking insects in both beds in our room. Found small blood spots on sheets on both beds the morning after our first night. Pulled back covers and found small pin head sized critters moving about. No compensation offered for the disgusting discovery. Won't return. Window mounted A/C ran constantly, and cooled poorly...not good for Las Cruces, NM in July. Room was next to freeway and was fairly noisy during rush hour

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank ronf620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, July 29, 2014
Thank you for being our guest and bringing your family to our hotel. We are very disappointed that you found insects in the bed. We know how unnerving this experience was for your family and we sincerely apologize. We pride ourselves on clean, comfortable rooms and were surprised by this incident. We immediately brought in professional assistance and were successful in correcting this situation. Additionally, we are working on the air conditioners to reduce the noise and improve their effectiveness.

Please consider providing us another opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruidoso Downs, United States
1 review
5 of 5 stars Reviewed July 9, 2014

The Hilton Garden Inn is a great hotel. The room was extremely clean. The bed & pillows were excellent & the shower was great!! We will definitely stay here again. The location of the hotel was easy to locate & convenient to shopping etc.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 5, 2014
Thank you for staying with us and for your review. We appreciate you recognizing our housekeeping team and their efforts. We shared your comments with our team, and they took great pride in your positive feedback. We definitely look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2014 via mobile

It started with Paul at the front desk, working hard to get us the room we requested. Everyone who works here is pleasant, kind, and smiley. I felt very at home. The room was immaculate and housekeeping was super accommodating. Ivy at the bar pours a wonderful drink with a smile and she gave us an excellent meal recommendation. Could have talked to the maintenance man forever. What a great stay we had for that week!

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MelanieMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 5, 2014
Thank you for being our guest and for taking the time to leave such positive feedback. We appreciate you recognizing Paul and agree with you that he is a wonderful member of our team and was recently promoted to Front Desk Supervisor. We are honored by what we feel is the best compliment we can receive, that you felt like you were at home. It is always our goal to make your stay away from home as comfortable as possible. Thank you also for recognizing Ivy and our maintenance team. Please join us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafaye
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

Nothing bad to say, clean nice front desk. I will be staying there a lot over the next year. Housekeeping is great, food above average. Quite, clean room, I like Hilton beds. If the service changes I will update this review. The only down side is nothing is in walking distance

Stayed June 2014, traveled on business
Helpful?
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 17, 2014
Thank you for choosing to stay at our hotel and we look forward to accommodating you over the next year. We are grateful that you found our housekeeping team helpful and enjoyed our food. Providing a quiet and comfortable room remains our goal. I would very much like to meet you in person during your next visit to talk about all of the wonderful changes we are making here in Las Cruces.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Las Cruces hotels
1.7 mi away
Hotel Encanto de Las Cruces
Hotel Encanto de Las Cruces
#8 of 34 in Las Cruces
4.5 of 5 stars 801 reviews
2.1 mi away
Hampton Inn & Suites Las Cruces I-25
4.1 mi away
Holiday Inn Express & Suites Las Cruces North
Show Prices
Show Prices
Show Prices
3.2 mi away
Drury Inn & Suites Las Cruces
1.8 mi away
Ramada Las Cruces Hotel and Conference Center
2.3 mi away
BEST WESTERN Mission Inn
BEST WESTERN Mission Inn
#9 of 34 in Las Cruces
4.0 of 5 stars 479 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Las Cruces? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Las Cruces

Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Las Cruces
#3 Romantic Hotel in Las Cruces
#4 Family Hotel in Las Cruces
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Las Cruces 3*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Regatta Hotels, Priceline, Booking.com, Hilton Hotels, Orbitz, Travelocity, Hotels.com, Odigeo and Expedia so you can book your Hilton Garden Inn Las Cruces reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing