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“We travel often and have never had a staff go so above and beyond - First Rate!” 5 of 5 stars
Review of Hilton Garden Inn Las Cruces

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Hilton Garden Inn Las Cruces
3.0 of 5 Hotel   |   2550 Don Roser Drive, Las Cruces, NM 88011   |  
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Ranked #4 of 32 Hotels in Las Cruces
Longmont, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“We travel often and have never had a staff go so above and beyond - First Rate!”
5 of 5 stars Reviewed July 2, 2014

It started with Paul at the front desk, working hard to get us the room we requested. Everyone who works here is pleasant, kind, and smiley. I felt very at home. The room was immaculate and housekeeping was super accommodating. Ivy at the bar pours a wonderful drink with a smile and she gave us an excellent meal recommendation. Could have talked to the maintenance man forever. What a great stay we had for that week!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 6, 2014
Thank you for being our guest and for taking the time to leave such positive feedback. We appreciate you recognizing Paul and agree with you that he is a wonderful member of our team and was recently promoted to Front Desk Supervisor. We are honored by what we feel is the best compliment we can receive, that you felt like you were at home. It is always our goal to make your stay away from home as comfortable as possible. Thank you also for recognizing Ivy and our maintenance team. Please join us again!
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333 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Lafaye
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 30, 2014

Nothing bad to say, clean nice front desk. I will be staying there a lot over the next year. Housekeeping is great, food above average. Quite, clean room, I like Hilton beds. If the service changes I will update this review. The only down side is nothing is in walking distance

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
Thank you for choosing to stay at our hotel and we look forward to accommodating you over the next year. We are grateful that you found our housekeeping team helpful and enjoyed our food. Providing a quiet and comfortable room remains our goal. I would very much like to meet you in person during your next visit to talk about all of the wonderful changes we are making here in Las Cruces.
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San Diego, CA
Top Contributor
67 reviews 67 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 26, 2014 via mobile

I stayed here a year ago and wrote up a recommendation that even mentioned how quiet the room A/C unit was. I must have gotten an older room this time because the unit was so loud it really interfered with my sleep. The unit didn't have a fan setting to keep it on all night,so the constant on and off, plus the high noise level was a problem for me. Otherwise, still love the southwest decor and friendly staff. Vincent was a big help upon check-in.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
We appreciate you returning to our hotel and for sharing your thoughts. We regret that the air conditioner was disruptive. We have been addressing why there was an increase in the sound level from your previous stays as all the rooms were completed at the same time. Our maintenance team will get this situation improved and return the rooms to the normal comfort level. Thank you for noting your enjoyment of the facility and of our team member, Vincent. We look forward to your return.
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Boerne, Texas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2014

My daughter and I stayed there on our drive from California to Texas. We were getting tired of driving but did not want to stay in El Paso. We checked on the phone and found this place. We called and they had a room available. Check in was nice and the room was clean. We went to the restaurant and looked at the menu but decided to eat some place else. (We wanted a more variety of healthier foods) The pool is huge and is very nice. I ate the breakfast buffet in the morning and they have a chef that will make you eggs and omelets. The food was good. I would stay there again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
We appreciate that you and your daughter decided to stay with us on your trip. We also appreciate your positive comments. We are always pleased when our guests find our rooms nice and clean. Our pool is always a guest favorite, and we are glad you enjoyed it as well. We are happy you enjoyed breakfast and our chef preparing your eggs and omelets to order. Most importantly, thank you for your endorsement about returning and staying with us in the future. Hope to see you soon!
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Las Cruces, New Mexico
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 20, 2014

This hotel is your typical Hilton. It is clean,quiet, and nicely furnished. The staff are friendly and helpful. The pool is great .And the views from our room were awesome. I would recommend this hotel to anyone.

Room Tip: For mountain views get your room on the upper floor at the front.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
Thank you for being our guest and for your positive comments. “Beautiful” is always a word we love to be used in describing our hotel. Hilton means clean, quiet and nicely furnished. We appreciate you recognizing the friendliness and helpfulness of our staff and the quality of our pool. And we agree about the views of the majestic Organ Mountains. We are appreciative of your recommendation of the hotel to others. Please return soon!
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Lemoore, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2014

Nothing bad to say.

The rooms were spacious and very clean.
The room very comfortable and the beds are awesome (air beds, adjustable, like a sleep number bed)
The breakfast was included in our stay ($105 for the night), the breakfast was made to order and so much to eat!
The staff was great, and very helpful.

This is the second Hilton Garden Inn I have stayed at and will always look to stay there if I can!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
We appreciate you being our guest and your wonderfully positive review of our hotel. We are pleased that you enjoy the Hilton Garden Inns and will look for these hotels in the future. Thank you for recognizing our spacious, comfortable and clean rooms. We are also pleased that you enjoyed our fresh, plentiful and made-to-order breakfast. And finally, thank you for acknowledging our helpful staff. Again, we appreciate your great review and look forward to you staying with us again soon.
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1 review
5 of 5 stars Reviewed June 11, 2014

I had an A+ stay for two nights in Las Cruses,NM. Friendly and helpful staff. Beautiful lobby. Clean room. Soft bed & pillows. Great pool area. Nicely decorated. I felt like it was a real vacation. I would definitely stay again. This hotel had a great location near the Organ Mountains.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belia A, General Manager at Hilton Garden Inn Las Cruces, responded to this review, August 18, 2014
We are grateful that you chose to stay with us while visiting your family. We appreciate your A+ review. All your wonderful comments have made our team excited and eager to continue their efforts to deliver a great experience for our guests. It felt “like a real vacation” is a true compliment. Thank you. Please stay with us again when you return to visit family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Cruces

Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Las Cruces
#2 Romantic Hotel in Las Cruces
#3 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Cruces 3*
Number of rooms: 246
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Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces

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