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“Hospitality and the Hospital” 5 of 5 stars
Review of Hilton Garden Inn Las Cruces

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Hilton Garden Inn Las Cruces
3.0 of 5 Hotel   |   2550 Don Roser Drive, Las Cruces, NM 88011   |  
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Free Breakfast!
Ranked #4 of 32 Hotels in Las Cruces
Royse City, Texas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
“Hospitality and the Hospital”
5 of 5 stars Reviewed February 21, 2014

We came to this hotel via recommendation from family who lives in the area. My mother-in-law was gravely ill in the hospital across the street, so we were happy to have a quiet place to call home base while we were not keeping vigil at Memorial. We had absolutely NO complaints! The staff was all very friendly and accommodating, especially when we had to keep extending a couple more days at a time. The housekeeping staff did an excellent job of making sure we had everything we could need or want while also respecting our privacy when the DND sign was hung on the door. The really wonderful part of our stay was the breakfast each morning. It wasn't just your typical continental breakfast...or even the one or two hot item buffet/waffle maker type either. They did have all those things, but you could also order hot, made to order breakfast items that included amazing omelets, chicken fried steak, hash browns, and several other things. This time saver was the perfect start to our day when we rarely got a chance to steal away for lunch. They even packed it to go for us a few times when we needed to rush to the hospital. The rooms were very comfortable and always clean. We even got to appreciate the laundry facilities on site. All told we spent exactly two weeks at this location. We were given a great discounted military rate and we also got to enjoy the free breakfast vouchers as part of the Hilton Honors membership. We don't anticipate ever needing to be in that area again, but we would HIGHLY recommend this hotel to anyone who DOES find themselves in Las Cruces, NM.

Room Tip: Even though we faced the highway, it was very quiet, and the view of the mountains was great...we we...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    205
    79
    27
    13
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • French first
  • Italian first
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English first
Helotes, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2014

Cleanest and best appointed rooms in town. The staff is friendly and very professional. The facilities are immaculate and well maintained. Breakfasts are very tasty and much better than most of the hotels in Las Cruces. Excellent overall marks for this hote.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conifer, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 14, 2014

Stayed with my wife and it was a very pleasant experience. Staff was accommodating and friendly while the food and room were great. Clean rooms and whirlpool suite is suggested if you need to relax. Close to highway and NMSU. Mall is near. We enjoyed our time here.

Stayed December 2013, traveled as a couple
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Texas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 13, 2014

This is my fourth stay at this hotel in the last 2 years and every time has been flawless. The staff is as nice as any Hilton staff I encounter. The hotel is always clean and comfortable and it is the ONLY Hilton property I have stayed at in the last 3 years that upgrades my accommodations at no extra charge EVERY time I have stayed. Makes you feel appreciated as a HHonors member.
It is very close to NMSU with easy access to both I-10 and I-25. It has a nice, basic pool and hot tub and a great outdoor fireplace. There is an adequate workout facility and the bar/restaurant serve craft beers and good food.
It is the best hotel in town - the Hampton Inn is good too but this is a better location.

Room Tip: The King Bed rooms are nice and the Junior Suites give you more space. I like the East facing rooms...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 12, 2014

Stayed here on many occasions. The front desk staff is very nice. Unfortunately, the "general manager" was rude and unaccommodating. I have been a Diamond Member for years. When faced with a family emergency I had to check out early (after staying one night on a two night reservation) due to a family emergency but was still was charged. I was charged a 1/2 day for running just two hours over their normal checkout time BUT STILL within the extended checkout time. Regardless of the 100+ nights I stay at Hilton annually, it did not matter to the hotel "General Manager:. He was rude, unprofessional and insensitive. Thank God he only manages one property.

Room Tip: Do not EVER stay here until the management changes.
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreyRich, General Manager at Hilton Garden Inn Las Cruces, responded to this review, February 18, 2014
We appreciate you taking the time to share your experience you have most recently had at our property. I want to personally apologize for the misunderstanding. Your loyalty to not only the Hilton brand but to our property is greatly appreciated. We do occasionally charge for 3:00PM checkouts as due to the time we are not able to sell the room for that evening, but did not do so in this particular situation. The folio stating the one night charge was faxed to you to the number that you had confirmed. Please let me know if you did not receive this and I would be more than happy to send you over another. Thank you again for the feedback and we hope to have the opportunity to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2014

Visiting NMSU with my daughter, we really loved this property. Very spacious rooms, clean, and comfortable beds. We had the 2 queen room on the 3rd floor. The keurig coffee maker was a nice touch. Only a few blocks from campus, and the freeway, it was quiet and had a beautiful lobby and pool area. Also liked the fruit - infused water and complimentary cookies. We liked it so well that we extended our stay for another night!

Stayed February 2014, traveled with family
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Ruidoso, United States
1 review
5 of 5 stars Reviewed February 10, 2014

I enjoyed my stay at this hotel. The staff was super friendly and the room very clean. I didn't get a chance to use the pool, maybe next time. I would definitely recommend this hotel to friends and family!

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Cruces

Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Las Cruces
#2 Romantic Hotel in Las Cruces
#3 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Cruces 3*
Number of rooms: 246
Reservation Options:
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Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces

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