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Hilton Garden Inn Las Cruces: Traveler Reviews

3.0 of 5
2550 Don Roser Drive, Las Cruces, NM 88011
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Hilton Garden Inn Las Cruces
Ranked #7 of 31 hotels in Las Cruces
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104 reviews from our community

    Trip type
Traveler rating
    67
    21
    9
    3
    4
Date Rating
Vancouver, Washington
Top Contributor
106 reviews 106 reviews
93 hotel reviews
Reviews in 87 cities Reviews in 87 cities
109 helpful votes 109 helpful votes
“New and Eager”
4 of 5 stars Reviewed January 10, 2013

We had a very pleasant stay here for 3 nights and would heartily recommend this new hotel to all. The checkin was most attentive with Cameron answering my numerous questions and room requests. We opted to pay a slight bit more for a roomy Jr. Suite and slept well all three nights. It overlooked the hospital so no highway noise was present.
Two televisions, frig/microwave sofa desk and everything was new and spotless. Great location…perfect for touring the area and near many good restaurants and the college. Very safe, free parking and the excellent to order free HHonors breakfast was most generous. The hotel coin laundry was handy but a little pricey for small loads.
We had problems with the loose toilet seat [ swiftly corrected ] and sluggish flush but this seems to be symptomatic throughout the Hilton Garden Inn chain. They all seem to have become so water conservative that flushing anything is a gamble.
Stay here…they are new and eager to please the guests.

Room Tip: Overlook the hospital to avoid road noise
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jonesyguy about Hilton Garden Inn Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
January 14, 2013
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces.

I was delighted to hear that our Staff was friendly and helpful. I see Camreon was able to assist you with all your questions.

It was a pleasure having you as our guest and we look forward on having you return.

Warm Regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, NM
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Good Beds”
4 of 5 stars Reviewed December 31, 2012

We've stayed at Hilton Garden Inns before and this one continues the good impression of the chain. The room was a good size and the bathroom clean. The best thing about it was the bed -- very comfortable and just what we needed after a day's drive. Breakfast was OK -- pricey for the area but convenient. We also had a small dinner which was OK but not exciting. Very nice staff and I would stay here again.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Aon5727 about Hilton Garden Inn Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
January 2, 2013
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. We have read your comments and glad you enjoyed our Garden Sleeper Bed. We appreciate your comments regarding you experience at our American Grill and I will share it with our team so we can improve our service.

It was a pleasure to have you as our guests. We hope to see you again!
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San Antonio
Top Contributor
110 reviews 110 reviews
28 hotel reviews
Reviews in 51 cities Reviews in 51 cities
25 helpful votes 25 helpful votes
“Nice property but restaurant is dysfunctional”
3 of 5 stars Reviewed December 29, 2012

Clean property, comfortable and quiet room. We were tired and decided to have dinner at the hotel restaurant. There were only 6 patrons there but we still waited some 40 minutes for our sandwiches before surrendering and going to Chili's. We should have gone there to begin with. Front desk employees were very nice and apologetic but perhaps it is too much for management to try to be in the hotel and restaurant businesses at the same time.

Room Tip: Stay on the side opposite from the busy road.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Otto W about Hilton Garden Inn Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
December 31, 2012
Thank you for your comment, we are pleased you have enjoyed your stay at Hilton Garden Inn Lasw Cruces and you found our room comfortable and peaceful. We thank you for your considerations as every comments enhance us to improve our service. I will be providing additional training for our American Grill staff.

Looking forward to have you again at For You Hotel, I send you our very best regards.
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Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great find in a small town - What you expect from a Hilton brand”
5 of 5 stars Reviewed December 28, 2012

I stayed at the Hilton Garden Inn during my stay in Las Cruces, was not sure what I was going to find. What I found was a very friendly staff, clean and comfortable rooms and a full service restaurant with room service. Had breakfast daily and dinner once in the restaurant, the service staff was great and the food was pretty good. The WiFi in the room as well as the lobby was fast and easy to access, anyone thinking of staying here I would recommend it.

Room Tip: Check the bed, I did not notice that it has the comfort dial on the side. When I first sat on the be...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AZMAN48 about Hilton Garden Inn Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
December 31, 2012
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

We look forward on serving you in the future.

Happy New Years!!!!
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Boca Raton, Florida
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Very good hotel”
5 of 5 stars Reviewed December 5, 2012

It is on top of the quality of the Garden inn by hilton. Staff very friendly and helpful. Quite, clean, not expensive for this kind of hotel, with bar and restaurant that serve quality food. Breackfast very. Only good things to say about this hotel .... if you are in the area a must to stay here.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask maurizi01957 about Hilton Garden Inn Las Cruces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
December 6, 2012
Thank you for choosing Hilton Garden Inn for your recent stay in Las Cruces. I was delighted to hear you had an enjoyable time at our hotel.

Is was a pleasure to have you as our guest. We hope to see you again soon.

Warm Regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Cruces

Also Known As:
Hilton Garden Inn Las Cruces Hotel
Hilton Garden Inn Las Cruces Hotel Las Cruces
Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Las Cruces
#8 Family Hotels in Las Cruces
Price Range: $$
Hotel Class:3 star (3*)
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Hilton Garden Inn Las Cruces
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