LIsa, the GM at HGI has created a wonderful venue in Las Cruces. The staff are an incredible set of folks...from Trey, Cameron, and Josh at the front desk to Eddie and his room cleaning crew to David in the kitchen, Isaac as a food server and Nick at the bar, all of the HGI staff go way out of their way to ensure my stay is perfect. I have been staying at the HGI in Las Cruces for about 3 years now and it is like staying with your favorite friend or family member.

We arrived at 3 pm and were assured by Josh our name was on the fourth floor room on the quiet side that we requested on our reservation. He said it would be ready in about half an hour when housekeeping was finished.
When we came back Cameron was at the desk and wanted to put us on the third floor overlooking the second floor roof of air conditioners. We had to decline two of these before he gave us one on the freeway side of the fourth floor which was fine as the windows are sealed to keep the noise out.
Cameron was good and did the best he could under the circumstances.
The Great American Grill is separated from the lobby by the low wall that can be seen in the picture on their website. Also in the same picture far right is the window where one orders breakfast. My dinner order was a Taco Salad with ground beef according to the menu. What it had on it was strips of shredded mystery meat that was soaked in salt to the point of being inedible. Complaining at the kitchen window I was told the chef had gone home and the meat came in packets.
Breakfast was disorganized and cost ten dollars. Dinner menu was over priced.
On the bright side, Cameron gave us a free breakfast and there was no charge for the Taco Salad.

I thoroughly enjoyed my 4 day visit to this property. I was here to attend meetings at NMSU which was just on the other side of the interstate from the hotel. I also found it convenient to have a 24 hour gas station/convenience with a Subway restaurant just across the parking lot. There weren't other restaurants within walking distance, but lots of options with just a short drive.

In many ways this is a typical top-notch Hilton Garden Inn, with one exceptional exception:
the outdoor pool area was stunningly beautiful, and I insist that if you stay here you must take a dip in the hot tub or at LEAST go down and sit by the gorgeous and gigantic fire place. It really was inspired and made me feel like I was at a resort.

I am very sound sensitive, and I was able to hear people in rooms on either side of me; in once case there was a door connecting the adjoining rooms and that allowed the sound of the television next door to easily permeate the living area of my room. I received a kind apology from the front desk manager, and I will definitely stay at this property again and request a room without a connecting door to see if my sound issues were just a one-time problem.

Hotel room was clean. Quiet at night. (I was on the 2nd floor). The staff were friendly, helpful. Breakfast should be set up a little differently. It was good but you had no way of knowing the price. It was different each morning which was a little frustrating. You have to have your room key to get outside to the pool area also. I understand why but as a guest, it was quite frustrating. I can see using your key to get inside the property but not to get outside. Other than these small items, the stay was pleasant.