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Hilton Garden Inn Las Cruces: Traveler Reviews

3.0 of 5
2550 Don Roser Drive, Las Cruces, NM 88011
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Hilton Garden Inn Las Cruces
Ranked #7 of 31 hotels in Las Cruces
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103 reviews from our community

    Trip type
Traveler rating
    66
    21
    9
    3
    4
Date Rating
Beckley, West Virginia
Top Contributor
103 reviews 103 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
“Nice stay”
4 of 5 stars Reviewed November 5, 2012

Hotel room was clean. Quiet at night. (I was on the 2nd floor). The staff were friendly, helpful. Breakfast should be set up a little differently. It was good but you had no way of knowing the price. It was different each morning which was a little frustrating. You have to have your room key to get outside to the pool area also. I understand why but as a guest, it was quite frustrating. I can see using your key to get inside the property but not to get outside. Other than these small items, the stay was pleasant.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa R, General Manager at Hilton Garden Inn Las Cruces, responded to this review
November 7, 2012
Dear Guest,

Thank you for staying at the Hilton Garden Inn Las cruces and for your feedback.

The team is our strenght. Your feedback...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kerrville
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Not a restful stay”
3 of 5 stars Reviewed October 29, 2012

We asked for a quiet room on the top floor. When we arrived, they tried to put us on the 3rd floor; we insisted upon the 4th. Also, the room they put us in was adjoining another one and the door in between did not keep out our next door neighbor's noises at all. It was not a very restful night and we would never choose this place again. We had stayed in a Hilton Garden Inn in Meridian Mississippi last year which was EXCELLENT in every way; this was not the same quality as that place at all. Even breakfast the next morning was not as good. Won't return because we did not like this part of New Mexico anyway.

Room Tip: INSIST on a room that has no adjoining door to another room, IF they even have those at this place.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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COCOA
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“A tasteful Sothwestern hotel with great amenities and a very good staff”
5 of 5 stars Reviewed October 26, 2012

I'm a repeat visitor. Beyond its very helpful staff and a very accessible general manager, this hotel is clean, modern and has a great SW style. There is a poolside fire pit, exercise room and laundry room. If you're an Honors member, the cooked to order breakfast is complimentary. There isn't anything within walking distance, but the exit 1 mi. up the road has restaurants and shopping. You won't be disappointed here.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madison, Alabama
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Top Shelf”
5 of 5 stars Reviewed October 6, 2012

I stayed at the HGI in Las Cruces on business recently. What a great place and super helpful staff. Facility was immaculate and tastefully decorated. Location was superb to MM State and to White Sands. I will stay there again!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Fe
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great stay in Las Cruces”
5 of 5 stars Reviewed September 20, 2012

My family and I traveled to Las Cruces for a wedding. We stayed 2 nights at the Hilton Garden Inn in Las Cruces, NM and would highly recommend this hotel. It is located next to the University and interstate, but far enough away to be nice and quiet. Nice pool area and seating. The service and staff are great!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Las Cruces

Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces
Hilton Garden Inn Las Cruces Hotel
Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Las Cruces
#8 Family Hotels in Las Cruces
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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