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“Beyond my expectations - Excellent Hotel!” 5 of 5 stars
Review of Hilton Garden Inn Las Cruces

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Hilton Garden Inn Las Cruces
3.0 of 5 Hotel   |   2550 Don Roser Drive, Las Cruces, NM 88011   |  
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Special Offer
Free Breakfast!
Ranked #5 of 32 Hotels in Las Cruces
Certificate of Excellence 2014
Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Beyond my expectations - Excellent Hotel!”
5 of 5 stars Reviewed April 15, 2011

I tend think of the Hilton Garden Inn chain as like a B- on a report card, just a notch above average. The Las Cruces Hilton Garden Inn exceeded that expectation for me. It's a very new and clean hotel, well located off I-25 and near NMSU, near University Blvd with easy access to Mesilla and the Organ Mountains for recreation. The outdoor pool at the hotel is stellar. It’s very large and bright within a Spanish courtyard type atmosphere. This was my first visit to the state of NM and the staff welcomed me with warm greetings and lots of smiles which left a really good impression. The room was spacious and the beds were clean and comfortable. I was very satisfied with my stay here and would definitely consider staying for a long weekend again. .

Stayed March 2011, traveled as a couple
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368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
PA
Top Contributor
187 reviews 187 reviews
85 hotel reviews
Reviews in 107 cities Reviews in 107 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 3, 2011

Stayed four nights to tour the Las Cruces area as part of a multi-month cross country trip. I read glowing reviews from previous posters and can say they are absolutely correct. This is an excellent property both from an accomodations and staff perspective.

ACCOMODATIONS: comfortable, southwest decor throughout, VERY clean, quiet roomy suites with expected ammentiies - free Wi-Fi that worked flawlessly, refrig., etc. - plus we had a nice view of the great pool area. What I especially liked after staying in several Hampton Inns was the in house Great American Grill which offered breakfast, lunch and dinner. Food was very good (nice daily dinner specials) and in fact we ended up eating breakfast & dinner there most days instead of going out. The bar area was very nice and good for having a drink or two, food and watching the Final Four basketball games at night. Thanks Daniel for being such a very good bartender.

Fitness center was state of the art and the heated, spacious pool was refreshing after a long day of sightseeing. Again, VERY well maintained property and accomodations.

STAFF: very well trained staff always looking to please. The only opportunities for improvement are in two areas: 1) staff at breakfast was at times very slow in clearing dirty dishes from tables plus the Saturday breakfast cook was slow in getting food out, 2) someone needs to look into the dish and flatware washing process - we found the glasses were often still very dirty even though they were out to be used as clean. We ended up using disposables and wiped the flatware clean before using each time.

That's a small, correctable issue for a great, well maintained & managed property. Thanks for a great stay - hated to leave.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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ontario
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 15, 2011

I agree with the previous reviews that the service here was impeccable. The restaurant was great, hotel is nicely decorated, clean rooms, everyone working there was extremely helpful and accomodating, great fitness center etc..
Stay there, you will not regret it.

Would definitely stay again.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Albuquerque, New Mexico
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 16, 2011

The food, the facility, and the service were outstanding. The entire staff is extremely friendly, responsive, and helpful. The meals were incredible. And, the facility is very well maintained.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Cruces, New Mexico
1 review
5 of 5 stars Reviewed February 8, 2011

We had to stay in this hotel for the last three days, because when we arrived back in town, we had no heat or water at our house, because of the weather. This is one of the best experiences we have ever had in a hotel. We stay a lot of nights in hotels over the course of a year, including the Waldorf and various Marriotts. This hotel really has it together.
The food has been outstanding, the service from everyone at the front desk, housekeeping, and wait staff has been exceptional. The hotel is clean and the decor is wonderful. Of all the Hilton Garden Inns we have stayed in, this one is by far the best. Thanks for making our stay so wonderful.
Roy Ward

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2010

Very nice, new, clean and quiet hotel. Definitely recommend for business travelers to the area.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alabama
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2010

I had the pleasure of working at White Sands for 2 weeks and found the Hilton Garden Inn a welcomed "home away from home". Upon arrival (at 1:30 AM) after many flight delays I was welcomed and checked in very quickly.

My first night was very comfortable as were every night I stayed there. The beds are super-cozy. The furntiure in the rooms are all up-to-date. TV is modern and flat-screen. Bathroom is bright and clean. Small refrigerator was handy for the long stay.

Everything was clean and neat.

Breakfast was good and with many choices.

Laundry room was clean and quite useful for my extended trip.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Cruces

Address: 2550 Don Roser Drive, Las Cruces, NM 88011
Phone Number:
Location: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#1 Business Hotel in Las Cruces
#3 Romantic Hotel in Las Cruces
#8 Family Hotel in Las Cruces
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Las Cruces 3*
Number of rooms: 246
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Also Known As:
Hilton Garden Inn Las Cruces Hotel Las Cruces

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