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“Nice gem of a hotel” 4 of 5 stars
Review of Days Inn and Suites Red Rock Gallup

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Days Inn and Suites Red Rock Gallup
2.0 of 5 Hotel   |   3010 East Highway 66, Gallup, NM 87301 (Formerly Red Rock Inn)   |  
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Ranked #13 of 28 Hotels in Gallup
NV
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Nice gem of a hotel”
4 of 5 stars Reviewed December 27, 2013

We recently stayed here (unplanned) on a cross-country road trip. From the outside it doesn't look like much, except a nicer place than what is next door. Our room was very clean and large, and it was relatively quiet. A very nice experience, and more than I thought we were going to get.

FYI - the internet rate was approx. $20 cheaper than the rate I was quoted at the front desk. There is a computer in the lobby that I used to make my reservation and save some $$$.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falgoon P, Guest Relations Manager at Days Inn and Suites Red Rock Gallup, responded to this review, December 29, 2013
Hello KSKG,

We are pleased to have provided your accommodation needs in our hotel and have sufficed your requirements, thank you very much for your most generous review and for mentioning our lower internet service rate.

Your review completes our business. We will strive more to maintain the quality of accommodation and services that you enjoyed during your your visit.

We look forward to your next visit in our hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    33
    54
    57
    34
    41
See reviews for
73
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33
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Grand Terrace, California
1 review
2 of 5 stars Reviewed December 20, 2013

Our stay was very unsatisfactory. While the room was fine and the clerk at checkin was nice, our treatment the next morning by the staff at the front desk was horrible. The treatment by the woman at the desk, could not have been worse. I was told upon checkin that the clerk registered us for the Wyndham Rewards program. This did not happen. When asking about it the following morning, I was treated to a rude explanation. Then on top of that, the same woman was extrememly rude to my husband regarding the waffle maker. Their overall breakfast was sad to say the least. Not only would I not stay there again, I would not refer anyone, even my worst enemy!!

Room Tip: Don't stay at this location.
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falgoon P, Guest Relations Manager at Days Inn and Suites Red Rock Gallup, responded to this review, December 29, 2013
Hello Miss Judy,

I apologize for the inconvenience during your stay in our hotel. We will evaluate the matter and address the problem accordingly as we want our guests to be comfortable and well assisted. Our guests’ concerns are important to us and help us identify the shortcomings that we need to focus and improved.

We assure you that this incident will not occur should you give us another opportunity of providing your next lodging needs in our hotel.

We truly appreciate your business. Thank you for staying in Days Inn and Suites.
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Wallace
Top Contributor
149 reviews 149 reviews
52 hotel reviews
Reviews in 63 cities Reviews in 63 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 10, 2013

We had a more updated room than last time we stayed. Don't know if all rooms have been updated or not. Last time we had a pet with us and those rooms may be different. We had a large, very clean room. Very comfortable bed. Large sink are in bathroom Actual closet with door. New T.V. but no channel guide or listing provided and no sleep timer on remote. Two night stands and adequate outlets. Frig but no microwave. Swimming pool. There is no place in Gallup where you don't hear the trains; but here they don't blow their whistles and we didn't hear them after 11 pm.

Room Tip: Some rooms have balconies or patios.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falgoon P, Guest Relations Manager at Days Inn and Suites Red Rock Gallup, responded to this review, December 12, 2013
Hello Larry,

Thank you for sharing with us your experience during your stay at Days Inn and Suites. We are pleased that you had a very clean and comfortable stay at our hotel. We had our rooms and amenities updated because we want our guests to have an overall pleasant experience at our hotel.

We deeply apologize for the inconvenience you had experienced with the TV. We will make sure to include your comments and reviews on our monthly report and we will strive more to further improve our services so that you will have a better, more comfortable stay during your next visit.

We look forward to having you again at our hotel soon.
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Additional Information about Days Inn and Suites Red Rock Gallup

Address: 3010 East Highway 66, Gallup, NM 87301 (Formerly Red Rock Inn)
Phone Number:
Location: United States > New Mexico > Gallup
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 28 Hotels in Gallup
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn and Suites Red Rock Gallup 2*
Number of rooms: 77
Reservation Options:
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Also Known As:
Red Rock Hotel Gallup
Best Western Gallup
Gallup Best Western

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