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“Low Quality” 2 of 5 stars
Review of Quality Inn And Suites Gallup

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Quality Inn And Suites Gallup
2.0 of 5 Motel   |   1500 West Maloney Avenue, Gallup, NM 87301   |  
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Ranked #11 of 27 hotels in Gallup
Twin Cities, MN
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Low Quality”
2 of 5 stars Reviewed June 3, 2013

If you are one of the "people of wal-mart" you might enjoy your stay. No elevator, no rooms on first floor available and no parking near the STAIRS you need to haul your luggage up. The stairs are outside but the low-life people staying park a U-Haul with a car trailer attached SIDEWAYS across 7 parking spots. Everyone else will haul luggage a city block, then up the stairs and to the other end of the hotel. The front desk staff think saying "I'm sorry" fixes this problem. I've stayed at close to 20 different Quality Inns but this is my last time. "Sorry" Quality...I failed to see the value.

Room Tip: Don't bother if you have luggage.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, June 4, 2013
An apology does, indeed, seem inadequate. I have read and taken to heart your comments. I will have a meeting with my staff and see that these type of issues do not happen in the future.

I really appreciate your feedback.
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110 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 12, 2013 via mobile

The service was extremely rude at check-in. The price is high for the quality of room. The room had broken fixtures, the water in the sink did not get hot, and the room was run down. The continental breakfast was mediocre at best.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, May 31, 2013
We apologize for your unfortunate experience. We do appreciate your feedback.
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Los Ranchos de Albuquerque, New Mexico
Top Contributor
91 reviews 91 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 9, 2013

We do a lot of work in Gallup and stay at hotels that are good on the budget....this is the place to stay...for the cost...its' perfect. The rooms are nice the staff are wonderful and they have a great breakfast. As long as there is availability we'll stay there everytime we are there on business or pleasure.

Room Tip: All the rooms are good.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, April 10, 2013
Thanks so much Brian! We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 8, 2013

We specifically booked this hotel because the other ones had a refrigerator and microwave, and internet access - but this was a disappointment. If you could catch a signal it dropped you within a few minutes. There was no refrigerator or microwave - so if you like camping, this is the hotel for you. The staff informed us that they would be getting modern appliances in a month - so I advise you to call ahead to see if you will have these things. There is no fitness center, either. The price should have been lower for the amenities offered.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, April 10, 2013
Thank you for your feedback. We are, indeed, working hard to improve our amenities!
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Peru, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

The room was very neat, quiet and clean and all the staff was professional and friendly. They even offered a snack bag for the road. Also convenient to shopping and I40. I would definitely stay here again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2013 via mobile

This is 2nd time we've stayed here in the same room #102 and ceiling has something that needs cleaning or fresh paint, carpets have torn holes and bathroom inside frame needs replaceme or paint its rusty on top. As for cleanliness there was old pee on sides of bowl that didn't get cleaned. One thing that really bothered me was the rudeness of the maids. Check out isn't until 11 am and they started knocking on our door at 8:45 and continued two more times. Then I was getting ready and a maid opened my room door saw that I was there and closed it at around 10:20am. We really felt rushed that they really wanted us to get out of there....

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, March 20, 2013
I appreciate your frank comments concerning your recent stay at our hotel, I sincerely apologize for the unfortunate events that took place. We always strive to give our guests the best possible experience but on rare occasion, we show a more human side. We typically use these opportunities as training tools with our staff, we have done exactly that with your experience. I have worked closely with the housekeeping department to train and also re-train our staff to correct issues such as the ones pointed out in your comments.

Our staff and the management of our hotel would love an opportunity to serve you again and have you leave us with a more favorable impression.

Kelli Beyer
General Manager
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Menomonie, Wisconsin
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 6, 2013

After looking in rooms at several other local hotels, we decided upon the Quality Inn and Suites. We had a double room for four adults. The room was clean and the beds were beautiful and very comfortable. The desk staff, although very busy with check-in's, were upbeat and friendly. When asked about first floor rooms and an elevator, the reply was was no but followed by an apology. The hot breakfast was good and fresh with a nice variety. There was also an attendant to keep things full. At check-out, we were given an little gift bag for our road trip with bottled water and fruit bars. Overall, we had a very enjoyable stay.

Room Tip: You might prefer a room further from the freeway to limit noise.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelli B, General Manager at Quality Inn And Suites Gallup, responded to this review, March 20, 2013
Thank you so much for the kind words! I know our staff will be proud of your comments. Please visit us again anytime you're in the area!

Kelli Bey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn And Suites Gallup

Address: 1500 West Maloney Avenue, Gallup, NM 87301
Phone Number:
Location: United States > New Mexico > Gallup
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 27 hotels in Gallup
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn And Suites Gallup 2*
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a recently renovated, hotel located in the northside business corridor in the heart of Gallup. The Navajo Nation Capital in Window Rock, Red Rock State Park, the Gallup Municipal Airport, El Morro Theatre and the Red Rock Museum are minutes from this Gallup, NM hotel. Hourly shuttles are offered to the Fire Rock Navajo Casino Monday through Sunday 9 a.m. - 1 a.m.From traditional Native American jewelry to the surrounding array of vibrant colored high desert mesas, one can easily find themselves a bit closer to the city of Gallup's unique blend of indigenous cultures. The rich assortment of art, music, ceremonials, pow-wows and cuisine shared in town by the Zuni, Hopi, Acoma and Laguna tribes create the essence of Gallup, New Mexico. A variety of restaurants and cocktail lounges are located in the surrounding area. Cracker Barrel Old Country Store and Restaurant and Applebee's Neighborhood Grill and Bar are adjacent to the hotel.Hotel amenities and features include: Free high-speed Internet access in all rooms, Free Hot Breakfast, Free local calls, Free weekday newspaper. Be sure to take advantage of the manager's reception, which includes coffee, juice, popcorn, lemonade and warm cookies. Guests of this Gallup, NM hotel will enjoy relaxing after a long day of traveling or business meetings in the indoor heated pool, hot tub and sauna. Business travelers will appreciate the meeting room that accommodates up to 25 people for most business functions. Access to copy and fax services is offered.Whether traveling for business or pleasure, the Quality Inn & Suites hotel is the perfect destination when visiting the Gallup, New Mexico area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Gallup Hotel Gallup
Quality Inn Gallup
Gallup Quality Inn
Quality Inn Hotel Gallup

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