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“Not my best red roof experience” 1 of 5 stars
Review of Red Roof Inn Gallup

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Red Roof Inn Gallup
2.0 of 5 Hotel   |   3304 West Highway 66, I-40 at US 66, Exit #16, Gallup, NM 87301   |  
Hotel amenities
Ranked #9 of 28 Hotels in Gallup
Annapolis, Maryland
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
“Not my best red roof experience”
1 of 5 stars Reviewed April 22, 2014 via mobile

Arrived right around midnight after a long day of travel. Gave my name, ID and credit card to check in, only to find out I had reserved a smoking room...I don't smoke. Clerk was surly at best, told me it was all I could have because I had booked online. Then I was asked for my reservation number, which I had to look up...after taking the time to get the information for the clerk, she said she didn't need it, gave me my key and dismissed me.

The room stunk of smoke, and was noisy as hell. All the reviews forgot to mention the trains that run right behind the property and literally rattle the windows. Bed is soft and wobbly, and I had serious doubts of the cleanliness of my linens.

I do not recommend this property at any price.

Stayed April 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, April 24, 2014
Thank you so much for taking the time to share your feedback with us. I sincerely apologize that the room didn't meet your expectations! Some booking websites make it difficult to see the area in which you can choose between smoking/non-smoking rooms and I am sorry that this caused you to end up with a room you did not want.

If we had any non-smoking rooms available, we would have happily given you one, however we are unable to do so when all other rooms are booked. For any future reservations, please call our property directly at (505) 722-7765 so we can assure that you get the type of room that best meets your needs and so that we can exceed your expectations.

We pride ourselves on meeting high standards of cleanliness and are sorry if you felt that we were lacking in some regard. We hope that you give us another opportunity to give you the very best service possible!

Have a safe trip to your destination!
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257 reviews from our community

Traveler rating
    51
    99
    65
    25
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Santa Clarita, California
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 15, 2014

My wife and I have had the opportunity to visit Gallup, New Mexico on a handful of ocassions. Each time we are never quite sure what our money will buy when it comes to a hotel room. While we have never stayed at a Red Roof Inn I have, for whatever reason, thought of the Red Roof Inns as being on the lower end of the scale. So when we chose this place to stay for $68.00 a night with our AAA discount I was questioning our choice. I was happily surprised. The room was clean, the furnishings not bad and the beds were al little firm but comfortable. Upon arrival we were checked in quickly and in spite of some train noise we had a good nights rest. If your on the lookout for an above average room when visiting Gallup, the Red Roof Inn is worth the try.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, April 22, 2014
Thank you for deciding to give us a try when you have so many motels/hotels to choose from in Gallup! I am so glad that your first experience with Red Roof Inn was a pleasant one! I hope that on your future trips you will let us try to make your experience even better. Have a safe and enjoyable trip.
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Pahrump, Nevada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2014

Room was clean, everything worked. Staff was good. Only problem was the wifi was not great. I have to write more because trip advisor requires 200 characters even if I don' have anything more usful to say

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, April 15, 2014
Thank you for staying with us and providing us with your valuable feedback! I apologize that the
Wi-Fi wasn't working properly; there was an incident that affected internet and phones from Flagstaff, AZ all the way to Albuquerque, NM and we are right in the middle. I'm sorry you suffered the repercussions of that! Have a safe journey to your next destination, and we hope we get the opportunity to see you again.
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Renton, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2014

Very clean, comfy, friendly and affordable. On the second day I found the nice fitness room and sauna. Laundry is available at a reasonable price. No noise from the train that many other places in Gallup have. I'd stay here again anytime.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, April 9, 2014
It's wonderful to hear that you enjoyed your stay with us so much! I am glad we could provide an environment you felt comfortable in and that you were able to enjoy some R & R. Thank you for sharing your experience with us; we really appreciate hearing from our guests so we know what we are doing right and where we need to improve. We look forward to seeing you on your next trip to Gallup!
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Colon, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 31, 2014

Last night of a long trip. grounds and building were neat and maintained. Room was clean, neat and well stocked. Staff were very friendly. The area for serving breakfast is small but the coffee was great.

Room Tip: Great value, close to I40 and a couple truck stops for fueling. Large selection of places to eat an...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, April 4, 2014
Thank you very much for choosing to stay with us and for providing us with your feedback. I am so glad that you found the rooms to your liking and that you enjoyed our staff. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 26, 2014

The reviews led us to expect something special from this chain motel and we were not disappointed. The woman attending the front desk was friendly, informative and efficient. The room was beyond our expectations. It must have been redecorated very recently with an up to date design and perfectly clean and fresh. The large flat screen TV was a plus, as was the beautiful work station/desk chair beside the bed. This is a special place within the budget inn category.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, March 28, 2014
Thank you very much for taking the time to leave such a positive review for us! You are right about the rooms being recently renovated and we love the new, modern design too. If you come through Gallup in the future, we would be honored to host you again. We hope you will give all Red Roof Inn's a try in your travels. Thank you again!
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Newton, Kansas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2014

The Red Roof Inn in Gallup, NM has always served me well when I travel to Gallup on business or to visit friends in the region. The hotel was renovated a few years ago. The wifi always works well and the staff members are wonderful! By staying on this end of town, you don't have the constant train noise that plagues all of the locations downtown (and ALL Gallup downtown hotels are next to the tracks). I love all of the culture the tribes bring... so refreshing!!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia530, Manager at Red Roof Inn Gallup, responded to this review, March 28, 2014
Thank you so much for your stellar review! Like you, we also love the mixture of cultures in our area; it adds so much beauty to our community. As the manager here, your high praise means a lot to me and I will be glad to share your review with the staff to show them how much they are appreciated. Thank you for your continuous patronage, we will all look forward to your next visit to Gallup.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Gallup

Address: 3304 West Highway 66, I-40 at US 66, Exit #16, Gallup, NM 87301
Location: United States > New Mexico > Gallup
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Gallup
#6 Business Hotel in Gallup
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Gallup 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Red Roof Inn Gallup Hotel Gallup
Gallup Red Roof Inn

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