My husband and I made a resevation at this hotel because it was listed as pet friendly. We were driving from Texas to the Taos area for vacation. I booked online, but called the 800 phone number to find out if there were additional fees for the dog. I was told by the customer service person I talked to that there were none. When we checked in, the manager said there would be a $10 charge for the pet. I explained that I was told by phone that that was not the case. He was very rude and refused to make good on what his company told me by phone. He never apologized and just kept demanding the money. The $10 was not the point, it was his lack of courtesy and unwillingness to please a customer. Because we would be charged for the room whether we stayed or not and because it was getting to be late at night, we ended up paying the additional $10 and staying. We would have kept driving if that hadn't been the case. When we got to the room, it was decent, except for the floors. They were filthy! This manager was not in the business of "customer service" and Super 8 just lost us as customers.
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- Also Known As:
- Super 8 Ft. Sumner Hotel Fort Sumner
- Super 8 Fort Sumner
- Super Eight Fort Sumner
- Fort Sumner Super 8
- Fort Sumner Super Eight