We specifically pick this over our usual BW for its indoor swimming pool and hot tub. But the hot tub was ice cold and when I mentioned this to the desk clerk, she simply said yes it was out of order but we could still use it. What?
Next disappointment was the wi-fi. After initial success even at crawling speed, thereafter I had no such luck. When checking out the next morning, I mentioned these issues to the manager who fairly promptly offered me a discount. Only problem was that I never actually received the discount. My Visa card was charged the full rate.
I submitted a complaint to the Comfort Suites and it took a full week for the hotel manager to respond claiming the discount was given. Huh? He also claimed I was confused. What?
Overall this was one of the worst hotel experiences and certainly will never stay at this hotel or for that matter, any Comfort inn. These days we all expect and demand in-room wi-fi.
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- Also Known As:
- Comfort Inn Clovis
- Clovis Comfort Inn