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“Great visit.” 5 of 5 stars
Review of BEST WESTERN Territorial Inn & Suites

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BEST WESTERN Territorial Inn & Suites
3.5 of 5 Hotel   |   415 South Bloomfield Boulevard, Bloomfield, NM 87413-3057   |  
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Ranked #1 of 2 Hotels in Bloomfield
Macon, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great visit.”
5 of 5 stars Reviewed September 15, 2013

We were so glad to find such a nice hotel on our way to Monument Valley.

I loved the lobby. The staff was so pleasant and helpful. The room was very comfotable. We enjoyed our stay here very much. Very clean and seemed brand new so well kept.

Since we stayed here instead of going to the next town we were able to visit the nice county museum just down the road.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, September 21, 2013
It sounds like you enjoyed your stay. We were also very happy your were able to visit the museum. Thank you so much for leaving a review!
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178 reviews from our community

Traveler rating
    120
    47
    8
    1
    2
See reviews for
49
65
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Wonderful extremely helpful staff. Check in was easy. Great rooms and pool/exercise facilities. Breakfast was very good, and changed up a little each morning for variety. Will definitely stay here again!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, September 13, 2013
We are thrilled that you were so happy with breakfast and our staff!! Thank you so much for sharing this.We can't wait to see you again!
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 20, 2013 via mobile

We experienced great accommodations, great service, and an outstanding breakfast. Would definitely stay at this Best Western Plus again. We stayed at two other Best Westerns on this trip, one also good, the other disappointed, but no other was as good as Territorial Inn & Suites. It is a credit to the brand.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, August 26, 2013
Lsb2
Thank you for taking the time to give us such a nice review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, United States
1 review
4 of 5 stars Reviewed August 15, 2013

A really nice experience. This place was the best stop on our 6 day trip. The room was very nice, but did have a soapy smell on entry, but I guess we got used to it after a few minutes. The pool was a welcome site. The breakfast offering was the best we have experienced; waffles, fruit, cereal, juice, eggs,bacon, and the list goes on. Will plan on staying here next time we come through N.M.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, August 16, 2013
David M
So excited to hear you will be staying with us again!!! We really do strive to meet and exceed your expectations. I would also like to thank you for bringing to our attention the fact that you had noticed the smell of soap in your room. You may have been in a room that had been deep cleaned. I will take your comment into account and we will start giving the rooms more time to air out after this process.
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Coolangatta, Australia
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 9, 2013

We only stayed here for one night during a road trip. The reception staff were exceptional (as all Best Westerns are). Check in was very quick. Our room was huge, and very well appointed. The bed and pillows very comfy. They have a huge indoor swimming pool, which was great after a long day driving. Breakfast included, and the quality and presentation perfect. All the staff from reception to housekeeping just so friendly, always with a smile. We had a great night sleep.

Room Tip: We had a room on the top floor which we always prefer. Even though at the front of the hotel and on...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, August 12, 2013
MingymooBrisbane
We would like to thank you for taking the time to add a review! We love hearing from our guests!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairsville, United States
1 review
5 of 5 stars Reviewed August 8, 2013

We are Ride Rewards members and stay and Best Westerns' often. This is an amazing property. Very glad to find this gem in an area void of a lot of amenities. Super staff and clean. Can't go wrong with this one.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, August 9, 2013
Frederick H
We just love it when Reward Members share feedback with us. Your loyalty to the brand and review of our facility are greatly appreciated!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 30, 2013

I work nights so I check in early morning and leave at 5pm. I checked in at 9 am and the girl that checked me in said there was an empty room for me, so there wouldn't be an early check in fee. I got to the room and it wasn't impressive, but I was tired and just happy to be sleeping. When I checked out 8 hrs later a girl named Pauline checked me out and informed me that she was charging me 2 nights for my 8 hr stay. I asked her to call a manager about it bc my early check in was not only already approved but had cost them no business at all. She called the assistant manager who told her to just charge me 2 nights anyway because 'that's their policy' and so I asked her if there was someone higher in authority I could speak to and she handed me the general managers card. I asked her if she wanted to call instead, because it might look better on her if she called instead of an unsatisfied customer. She called and then said, "Hey AJ, I've got some guy here that wants to talk to you" and handed me the phone. Talk about courtesy! I spoke with the manager and explained the situation and he said it wasn't a problem and I'd only be charged the 1 day. I give the phone back to Pauline, she hangs up and proceeds to check me out. Then spends another 20 minutes trying to process my receipt and can't seem to figure out how to do it! So I, the customer, have to prompt her yet a third time to call a manager to ask for help. 45 min after trying to check out I finally get to leave that awful hotel and have to skip my dinner plans to get to work on time. For the sake of this hotels future and the Best Western brand, I hope Pauline and Codi, the assistant manager, have very short careers at the territorial inn. This was by far the worst hotel I've been to, let alone worst BW.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerritorialInn, Manager at BEST WESTERN Territorial Inn & Suites, responded to this review, August 4, 2013
InnandOutsofTravel
First of all I would like to apologize on behalf of our entire team for the ordeal you went through during your check out. We do have new staff members on hand who are adjusting to our system. I would also like to personally apologize for the inconvenience you went through due to miscommunication on our end. This is a perfect training example for our staff members on what happens when information is not relayed correctly as well as to myself for not taking the time to follow up with you about these events the next day. Your satisfaction is very important to us and we will be using this incident to grow as a team. We will be implementing more training and customer service procedures with our staff. We hope you will consider staying with us again that we might have another chance to deliver you an exceptional experience at our facility.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Territorial Inn & Suites

Address: 415 South Bloomfield Boulevard, Bloomfield, NM 87413-3057
Phone Number:
Location: United States > New Mexico > Bloomfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bloomfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Territorial Inn & Suites 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
BEST WESTERN Territorial Inn & Suites, located in Bloomfield, New Mexico is a captivating gateway to natural splendor of the Four Corners area. Relive ancient civilizations at Salmons Ruins, Chaco Culture National Historical Park, Canyon De Chelly or Mesa Verde National Park. Enjoy world-class bass, trout and salmon fishing in the quality waters of the San Juan River. Navajo Lake State Park affords exceptional boating and fishing opportunities while an incredibly scenic journey awaits you on the Durango & Silverton Narrow Gauge Railroad. Visit the Four Corners National Monument and have your photo taken touching four states at one time or ski and snowboard at Purgatory ski area. Within a few short miles of the BEST WESTERN Territorial Inn & Suites you will find recreational, educational and entertainment possibilities. Begin your adventure each day with our full hot breakfast and allow our staff to pamper you while you enjoy our indoor pool, hot tub, and fitness center. ... more   less 
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Also Known As:
Best Western Plus Territorial Inn And Suites
Best Western Plus Territorial Hotel Bloomfield
Best Western Bloomfield
Best Western Territorial Hotel
Bloomfield Best Western

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