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All reviews front desk great stay cinnamon rolls the breakfast area the entire hotel would stay here again oatmeal pool area nice breakfast comfortable room very nice hotel free breakfast balloon fiesta albuquerque pillows refrigerator inns
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Reviewed August 4, 2014

We stayed here after the hotel a conference was at was booked up & it was nearest to my conference location. It turned out to be a perfect reasonable choice. We were traveling with my 1 year old daughter and the hotel was very kid-friendly. They had free breakfast, from 6-9:30 am and why the breakfast wasn't exemplary, they had enough variety, and it was decent enough to satisfy my needs and my daughters. They also had a high chair available in the dining room for us to use. Also in the evening they offered fresh baked cookies, which was a nice little surprise.

Our hotel room was clean and tidy, beds and pillows were comfy. The staff was very friendly and welcoming and we felt at home for our week long stay

The only problems we ran into were the pool and spa. One day the spa wasn't working, but we alerted the staff, and it was fixed by the next day. The pool was also a bit too cold for our liking, but others seem to have no problem with it.

Overall I would highly recommend staying here, not only is it reasonably priced, but it is a nice relaxing environment, with attentive staff.

Date of stay: July 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank lmw0222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2014

Because I had activities in both Albuquerque and Santa Fe I chose this location convenient to I25. Very helpful staff helped me make changes to my reservation and gave me a much better price than I'd gotten from Travelocity. The facility is clean and comfortable, indoor pool sparkling clean though unheated while I was there. My room was perfect, comfortable bed and pillows, everything in working order. I especially appreciate that unscented laundry and cleaning products are used. The breakfast buffet offered a good selection. As a diabetic I was happy to find oatmeal, whole grain breads and fresh fruit, along with the usual eggs, meats, pastries. The breakfast attendant kept the area stocked and clean. Clean seems to be a theme for this hotel! The location can be a little difficult to find, due to road construction on the ramps and the fact that the Holiday Inn Express is tucked behind another hotel, but well worth the effort.

Room tip: My room on the third floor was quiet.
Date of stay: June 2014
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 60958Beachy_keen13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 24, 2014

We stayed here to get an early start for Chaco. We were treated well by the staff and were not disturbed by the HS softball players, who seemed pretty well behaved. The early breakfast was typical, wifi good, laundry room OK. Bed was comfortable.

Date of stay: May 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Old_Drum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 17, 2014

I had the misfortune of traveling for business during a girls, Senior High School softball tournament. I'm all for youth sports, but when traveling for business the last thing I want to deal with is 20 rooms of high school girls partying all night while I'm trying to get rested for a busy week of meetings and work. Management was not responsive to my requests of quieting everyone at least by midnight. I'll be staying on Albuquerque from now on.

Date of stay: May 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank srecreate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcia M, Front Office Manager at Holiday Inn Express Albuquerque N - Bernalillo, an IHG Hotel, responded to this reviewResponded May 30, 2014

Dear srecreate,
Thank you for taking the time to review our hotel. We would like to apologize for any inconvenience you may have encountered during your stay. It is very important to us to make your stay (the guest) as memorable and comfortable as possible.
Again please accept our sincerest apologies. We would like to invite you to stay with us again to make it up to you. Please contact me personally via e-mail @ hie_bernalillo@yahoo.com so that I can personally accommodate your needs. Hope to see you soon.

Sincerely Lisa P
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

When I was a kid, and we traveled, Holiday Inns were everywhere and whenever we saw a sign for one, we would chant, Just another Holiday Inn. This is exactly that - just a basic, clean business hotel. It's not pricey. Service is good, rooms are well-sized.

My bed and pillows weren't all that comfortable, and that could use improvement.

My bathroom also smelled a bit like the sewer because the toilet didn't flush very well. The first time I used it, it clogged and flushed slow for the rest of my 2 night stay.

I'm also not a huge fan of the included breakfast but it's the same quality as all the other hotels at this level.

Date of stay: April 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mmmidwesterner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express Albuquerque N - Bernalillo, an IHG Hotel, responded to this reviewResponded May 15, 2014

Dear Mmmidwesterner,

Thank you for taking the time to review our property. I am pleased to note your positive feedback about the hotel cleanliness and room accommodations. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that you did not like the quality of bedding amenities and the problem in bathroom maintenance. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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